Tour Guide Jobs in Rochester, MI (NOW HIRING)

Continental Properties is looking for an enthusiastic and customer-centric Leasing Associate to join our team at our beautiful Springs at Five and Main residential apartment community in Commerce Township, MI. 

You will guide your own success by achieving leasing goals and building professional relationships with prospective and current residents. Successful Leasing Associates demonstrate an unparalleled commitment to customer service and resident satisfaction while helping clients find their perfect home. You will report to the Community Manager of the property.

Position Specifics:

• Full-Time
• Pay: $19.00-$21.00 per hour
• Additional earning potential through position-specific performance incentives

Essential Responsibilities: 

Providing an Exceptional Resident Experience

• Deliver an exceptional customer experience by bringing a courteous, professional attitude to every interaction while ensuring our community always looks its best by inspecting and preparing tour-ready units and maintaining a clean, inviting model and tour path daily 

Driving Success Through Sales & Marketing

• Drive leasing success from first contact to move-in. Being the leader on inquiries, conducting tours, following up with prospects, and coordinating seamless move-ins while leveraging creative marketing, advertising, resident events, and technology to achieve revenue and occupancy goals 

Day-to-Day Office & Community Operations

• Ensure a best-in-class resident experience by managing prospect and resident follow-ups, conducting move-in inspections, and supporting lease renewals and occupancy tracking. All while maintaining full compliance with Fair Housing, Tax Compliance, and all applicable regulations  

Skills for Success:

• Brings proven sales and customer service experience with a genuine passion for creating an exceptional resident experience 
• Can work a flexible schedule —including weekends, evenings, and holidays—because great service doesn't clock out at 5 
• Comfortable balancing desk work with being on your feet— touring the community (for a period of up to 8 hours), climbing stairs, cleaning units, managing social media, and using standard office tools like computers and phones throughout the day 

Why You'll Love Life at Continental:

Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace:

• Career Growth: You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement.
  
• Mental Health & Wellness: Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources.
  
• Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and 4 company-paid half-days during designated months.
  
• Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here!
  
• Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.
  
• On-Site Living: Enjoy the convenience and luxury of living steps away from work with a discount on our on-site apartments.
  
• Performance Incentives: Reap the rewards with our enticing incentive programs, from commissions on new leases and renewals to quarterly and year-end bonuses based on community performance. Whether you're in management or maintenance, we offer a variety of financial incentives tailored to help you thrive and grow with us!
  
• Industry-Leading Benefits: Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
  
• Family Support: Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers).
  

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.

For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team