Tour Guide Jobs in Madison, AL (NOW HIRING)

A bit about us
At Placemakr, home meets hospitality. We've combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night - they're a place to call home.
Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location - as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.
From corporate non-property team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our presence.
The Impact You'll Have
At Placemakr, we believe that finding the perfect place to call home is a transformative experience. As a Leasing Agent, you will play a pivotal role in delighting our residents throughout their journey, making them feel valued and supported from their first tour to their move-in day and beyond. We are seeking individuals who embody Placemakr's Community Norms and pride themselves on building strong rapport with everyone they meet to guide prospective residents through the leasing process with professionalism, expertise and the Placemakr personal touch. As an integral member of our on-site Property Team, you will embody our Property Team Mission with each tour and interaction, and consistently demonstrate that making a positive impact on our resident's journey is the core of our operation.
This is a full-time position requiring ability to work during the week, weekend, evenings and holidays. The exact days of the week will be rotational.
Our benefits & perks
Leasing commission for new leases and renewals
Competitive pay rate
Generous monthly bonus program of up to $500/month
Company stock options
401k + 4% employer matching program
Medical, Vision & Dental Insurance plan options
Flexible Spending Account & Health Savings Account options
15 days of accrued Paid Time Off (PTO) per year, with the flexibility to use it, roll it over, or cash it out!
PTO increases to 20 days per year after 2.5 years of employment
Enjoy a paid day off for your birthday to celebrate your day, your way!
Paid Parental Leave
Paid Life Insurance
Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for all
Transparent position development program which provides you with the ability to increase your pay by at least $2/hr in as fast as 9-months (position-dependent)
Exclusive, Placemakr-branded swag through our Placemakr Stars Program
Weekly Paychecks, plus ZayZoon as an option to access your paycheck before your payday
Plus, discounts to stay at select Placemakr properties all over the US
*The exact benefit terms and coverage are detailed in the Employee Handbook. Please note that Placemakr has the right to amend policies and are subject to change.
This is an on-site position located in Huntsville, AL. The pay rate for this position is $21.00/hour + commission.
Your typical day

• Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider.
• Foster a "one team" mentality by collaborating effectively with fellow property team members, contributing to a cohesive and supportive work environment.
• Maintain a safe, secure and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies and conduct expectations.
• Communicate effectively with prospective residents through various forms of written communication, including via email, campaigns and marketing materials while maintaining a professional and friendly demeanor and utilizing impeccable grammar and punctuation.
• Build and nurture strong rapport with prospective Placemakr residents, ensuring an exceptional experience throughout the entire leasing process.
• Demonstrate a strong sales acumen by effectively overcoming objections and providing tailored solutions to meet the unique needs of each prospective resident.
• Own all administrative tasks related to your leasing to ensure compliance during move-ins, move-outs and renewals, following established processes and utilizing relevant tools and systems.
• Maintain move-in files in accordance with Placemakr standards, ensuring completeness and accuracy.
• Deliver accurate and informative on-site tours, showcasing the unique features and benefits of Placemakr properties and effectively answering all questions.
• Own all aspects of prospect lifecycle from early communications to follow-up, inclusive of all stages and efforts to sign leases, consistently meeting or exceeding new lease and renewal goals.
• Take full ownership of current resident retention efforts including but not limited to ongoing service and engagement initiatives, excellent responsiveness, and lease renewal negotiations.
• Share best practices with new hires and tenured colleagues to foster a culture of continuous improvement and create exceptional experiences with all residents.
• Additional duties and responsibilities, as assigned.

What it takes

• 2+ years of previous experience in leasing, sales or business development.
• You have a proven track record of successfully hitting leasing or sales-related goals (experience with Class-A residential buildings a plus!)
• You have successfully owned, managed and cultivated relationships.
• You have strong skills in presenting, negotiating terms, and closing deals.
• You're knowledgeable about leasing rules and FFH regulations (preferred).
• Previous experience communicating effectively (including utilizing proper grammar, spelling and punctuation as well as a personable yet professional tone) with internal and external customers, both verbally and in writing.
• Demonstrated ability to learn and follow administrative processes to Placemakr standard (previous experience with administrative duties, CRM or leasing-related duties a plus!)
• You have a can-do attitude and the ability to work effectively in a collaborative environment, contributing to a culture of proactive communication, unity and mutual support.
• You embody our Property Team Mission of Customer, Consistency and Community (Norms).
• You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
• Leasing Agents will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Leasing Agents and an exceptional guest experience.

Our community norms
Great people are the key to our success. From corporate team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:
We own it.
We make it better.
We treat people right.
Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.
Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at [email protected]
All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds, and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Placemakr participates in the E-Verify program as part of our hiring process in order to stay committed to maintaining a legal workforce and complying with all applicable employment laws. E-Verify is a federal system that allows employers to confirm the employment eligibility of newly hired employees by comparing information from an employee's Form I-9 to data from U.S. Department of Homeland Security and Social Security Administration records. All new hires will be required to complete the Form I-9 and may be verified through the E-Verify system. For more information about E-Verify, please visit www.e-verify.gov.
If you don't meet 100% of the above qualifications, we still encourage you to apply!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.