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Tour Guide Manager Jobs in Texas (NOW HIRING)

H star

Tour Guide

Houston, TX · On-site

Welcome guests in a friendly manner to Union Station Lobby prior to all tour start times and help manage and coordinate ballpark entry. * Interact and guide visitors safely through a walking tour of ...

Houston Astros

Tour Guide

Houston, TX · On-site

Welcome guests in a friendly manner to Union Station Lobby prior to all tour start times and help manage and coordinate ballpark entry. * Interact and guide visitors safely through a walking tour of ...

Natural Bridge Caverns

Tour Guide

San Antonio, TX

Tour Guides are responsible for upholding our values of integrity, teamwork, stewardship, and ... Organized: Manages time and scheduling well and ensures tours run smoothly. Charismatic and ...

US Ghost Adventures

Galveston Tour Guide

Galveston, TX · On-site

$27/hr

Galveston Tour Guide Location: Galveston Compensation: $27 per hour Is the street your stage? US ... Exceptional public speaking, crowd management, and theatrical storytelling skills * A passion for ...

Still Austin Whiskey Co

Part-Time Tour Guide

Austin, TX · On-site

When tours are not actively running, the Tour Guide supports tasting room operations by greeting guests, assisting with bottle and merchandise sales, managing tour check-ins, and supporting DRS pick ...

ASM Global

Tour Ambassador

Frisco, TX · On-site

The Tour Ambassador will be a dynamic, interactive role within the venue with a specific focus on ... manage a big group. • Performs other duties as necessary or required by management. • Non ...

AEG

Tour Ambassador

Frisco, TX · On-site

The Tour Ambassador will be a dynamic, interactive role within the venue with a specific focus on ... manage a big group. • Performs other duties as necessary or required by management. • Non ...

ASM Global

Tour Ambassador

Frisco, TX · On-site

The Tour Ambassador will be a dynamic, interactive role within the venue with a specific focus on ... Performs other duties as necessary or required by management. Non-traditional hours (Nights ...

ASM Global

Tour Ambassador at AT&T Stadium

Dallas, TX · On-site

$14.75 - $19/hr

... venue management, and content & booking of world-class live events and venues. The Legends Global ... Ambassadors guide tours, share history and unique insights, and serve as key representatives of ...

AEG

Tour Ambassador at AT&T Stadium

Arlington, TX · On-site

$13.50 - $17.25/hr

... venue management, and content & booking of world-class live events and venues. The Legends Global ... Ambassadors guide tours, share history and unique insights, and serve as key representatives of ...

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Tour Guide Manager information

What are the main challenges a tour guide manager faces when coordinating a team of guides across multiple locations?

One of the main challenges for a Tour Guide Manager is ensuring consistent quality and customer service across all tours, especially when managing guides at different sites. This often involves regular training, clear communication of expectations, and adapting to the unique needs of each location. Additionally, balancing scheduling to meet fluctuating demand while preventing staff burnout can be demanding. Effective Tour Guide Managers build strong relationships with their teams and use feedback mechanisms to continuously improve the tour experience.

What are the key skills and qualifications needed to thrive as a tour guide manager, and why are they important?

To thrive as a Tour Guide Manager, you need expertise in hospitality management, group coordination, and a solid understanding of local culture and attractions, often supported by a degree in tourism or related experience. Familiarity with booking platforms, customer relationship management (CRM) systems, and scheduling software is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help a manager motivate guides and ensure excellent guest experiences. These competencies are vital for delivering seamless tours, maintaining team performance, and ensuring customer satisfaction.

What is the difference between Tour Guide Manager vs Tour Guide?

AspectTour Guide ManagerTour Guide
CredentialsOften requires leadership or supervisory experience, sometimes certifications in tourism or hospitalityTypically needs a guide certification or license, customer service skills
Work EnvironmentSupervises tour guides, manages schedules, and oversees operationsConducts tours, interacts directly with tourists in various locations
Employer & IndustryTour companies, travel agencies, hospitality industryTour companies, museums, historical sites, travel agencies

The main difference is that a Tour Guide Manager oversees and coordinates tour guides and operations, while a Tour Guide directly interacts with tourists by leading tours. Both roles are essential in the tourism industry, but they focus on different responsibilities and skill sets.

How much money can you make as a tour guide manager?

A tour guide manager typically earns between $40,000 and $70,000 annually, depending on experience, location, and the size of the organization. Salaries can increase with additional responsibilities, certifications, and management skills, and some positions may include bonuses or commissions based on tour sales or customer satisfaction.

What is the role of a tour guide manager?

A tour guide manager oversees the scheduling, training, and performance of tour guides to ensure quality customer experiences. They coordinate tour operations, handle client feedback, and may assist with tour planning and safety protocols, often requiring strong leadership and communication skills.

What are the most commonly searched types of Tour Guide jobs in Texas?

The most popular types of Tour Guide jobs in Texas are:

What cities in Texas are hiring for Tour Guide Manager jobs?

Cities in Texas with the most Tour Guide Manager job openings:

Tour Guide Manager jobs near you

Tour Guide

H star

Houston, TX • On-site

Part-time

Re-posted 29 days ago

Job description

Department: Stadium Operations
Reports to: Coordinator, Tours
Classification: Part-time/Non-exempt/Seasonal
Summary/Objective:
The Houston Astros are looking to add part-time Tour Guides to our roster.
As a Tour Guide, you will be responsible for conducting daily tours of Daikin Park for fans and guests from around the world. In addition to conducting tours of the ballpark, Tour Guides serve as ambassadors for the Houston Astros by taking part in educational tours, special events, birthday parties, and corporate events at Daikin Park.
Essential Functions & Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Responsible for knowledge of Daikin Park, the Houston Astros, and Major League Baseball history as provided by Tours Department.
  • Serve as an Astros host for daily tours, game day tours, educational tours, birthday parties, and special events.
  • Conduct a walkthrough of all areas along the tour route prior to guests' arrival to ensure we are providing a safe environment for team members and fans.
  • Welcome guests in a friendly manner to Union Station Lobby prior to all tour start times and help manage and coordinate ballpark entry.
  • Interact and guide visitors safely through a walking tour of Daikin Park.
  • As part of our Astros mission, deliver positive, memorable experiences for our fans.

Education and/or Experience & Skills:
Required
  • Strong public speaking and communication skills
  • Expected to multi-task and retain information in a fast-paced environment.
  • Must be personable, enthusiastic, engaging, and energetic and in small and large groups
  • Comfortable working with a variety of groups-families, children, and corporations
  • Experience working with children is a plus

  • Willingness to work independently and in a team orientated environment

  • Knowledgeable of the Houston Astros and Major League Baseball history
  • Ability to maintain a POSITIVE attitude while handling difficult situations is essential.

  • The flexibility to work non-traditional hours, including nights, weekends, and holidays. Should be able to commit at least three (3) days a week along with nights/weekends.
  • Bilingual-English/Spanish/Japanese is a plus
  • Quick thinker - ability to handle unexpected situations - Safety is our top priority
  • Flexibility is fundamental in our daily operations

Preferred
  • Bilingual-English/Spanish/Japanese is a plus

Required Training:
  • All new hires will attend a general Tours and Service orientation. As a Tour Guide, new team members will receive the necessary information and tools that must be learned to successfully deliver tours throughout Daikin Park. All participants will be required to pass a retention exam within 60 days of employment based on the material and apply the acquired knowledge to their role as a Tour Guide in the Astros organization.

Work Environment
The noise level in the work environment is moderate, however, during events, the noise level may be loud. Employees must be able to work on evenings, weekends and holidays as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of this job.
Physical Demands
  • Ability to regularly work on your feet for long hours and climb stairs/ramps throughout the ballpark

  • Position requires ability to walk long distances and stand up 4 to 5 hours without a break.
  • Ability to lift up to 25 pounds on occasion.

Position Type and Expected Hours of Work
This is a part-time position. Must have availability to work most home games and the flexibility to work non-traditional hours, including nights, weekends, and holidays. Should be able to commit at least three (3) days a week along with nights/weekends.
Travel:
No travel is expected for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
EOE/M/F/Vet/Disability
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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