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Tour Guide Manager Jobs in Michigan (NOW HIRING)

Constellis

Training Manager

Battle Creek, MI · On-site

$72K/yr

Provide new hires a tour the facility and parking information. * Assist new employees in obtaining ... Complete proper paperwork to get NCIC access procedures started; provide study guides, practice ...

Constellis

Training Manager

Battle Creek, MI · On-site

$72K/yr

Provide new hires a tour the facility and parking information. * Assist new employees in obtaining ... Complete proper paperwork to get NCIC access procedures started; provide study guides, practice ...

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Tour Guide Manager information

What are the main challenges a tour guide manager faces when coordinating a team of guides across multiple locations?

One of the main challenges for a Tour Guide Manager is ensuring consistent quality and customer service across all tours, especially when managing guides at different sites. This often involves regular training, clear communication of expectations, and adapting to the unique needs of each location. Additionally, balancing scheduling to meet fluctuating demand while preventing staff burnout can be demanding. Effective Tour Guide Managers build strong relationships with their teams and use feedback mechanisms to continuously improve the tour experience.

What are the key skills and qualifications needed to thrive as a tour guide manager, and why are they important?

To thrive as a Tour Guide Manager, you need expertise in hospitality management, group coordination, and a solid understanding of local culture and attractions, often supported by a degree in tourism or related experience. Familiarity with booking platforms, customer relationship management (CRM) systems, and scheduling software is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help a manager motivate guides and ensure excellent guest experiences. These competencies are vital for delivering seamless tours, maintaining team performance, and ensuring customer satisfaction.

What is the difference between Tour Guide Manager vs Tour Guide?

AspectTour Guide ManagerTour Guide
CredentialsOften requires leadership or supervisory experience, sometimes certifications in tourism or hospitalityTypically needs a guide certification or license, customer service skills
Work EnvironmentSupervises tour guides, manages schedules, and oversees operationsConducts tours, interacts directly with tourists in various locations
Employer & IndustryTour companies, travel agencies, hospitality industryTour companies, museums, historical sites, travel agencies

The main difference is that a Tour Guide Manager oversees and coordinates tour guides and operations, while a Tour Guide directly interacts with tourists by leading tours. Both roles are essential in the tourism industry, but they focus on different responsibilities and skill sets.

How much money can you make as a tour guide manager?

A tour guide manager typically earns between $40,000 and $70,000 annually, depending on experience, location, and the size of the organization. Salaries can increase with additional responsibilities, certifications, and management skills, and some positions may include bonuses or commissions based on tour sales or customer satisfaction.

What is the role of a tour guide manager?

A tour guide manager oversees the scheduling, training, and performance of tour guides to ensure quality customer experiences. They coordinate tour operations, handle client feedback, and may assist with tour planning and safety protocols, often requiring strong leadership and communication skills.

What are the most commonly searched types of Tour Guide jobs in Michigan?

The most popular types of Tour Guide jobs in Michigan are:

What cities in Michigan are hiring for Tour Guide Manager jobs?

Cities in Michigan with the most Tour Guide Manager job openings:

Tour Guide Manager jobs near you

Student Recruitment & Enrollment Coordinator

Douglas J Institutes and Salons

East Lansing, MI

Full-time

Re-posted 5 days ago

Job description

Description

Douglas and Sharon Weaver started the Douglas J family of companies in 1967 with five employees and a passion for the Salon/Spa industry. They wanted to build a location that could pride itself on exceeding the guests' expectations with every Douglas J experience. 


Since the initial opening, Douglas J has gone through 50 years of growth, expansion and evolution. We now have 9 locations between our Institutes and Salons. We offer a complete menu of services in hair design and color, skin care, nail therapy, and massage therapy. Our foundation and values remain the same; we consistently focus on delivering our guests the high-end experience they deserve.

We are proud to maintain a culture where our employees enjoy coming to work. We consistently promote and support a strong sense of unity, respect and passion. There are many opportunities at Douglas J for staff to participate in continuing education classes in order to continually grow their skills. 


We provide our employees opportunities to volunteer within their communities and give back. A comprehensive benefits package is offered to our employees to help maintain a healthy lifestyle. We strive to stay progressive in our industry by offering our employees a professional workplace where they feel supported and successful.


Are you a goal-driven individual who enjoys building relationships and career planning? 


At Douglas J, we're looking for an Admissions Coordinator who can guide prospective students through the school tour, enrollment, and student orientation process.

What You'll Do:

  • Conduct engaging and dynamic Career Planning Sessions weekly (including a campus tour and thorough review of program-specific information, fees, class dates, and admissions process and requirements) for prospective students.
  • Determine acceptance for prospective students
  • Work closely and cohesively with the campus start team, which includes the Financial Aid Officer (FAO) and is managed by the campus Director.
  • Carry out regular follow-up with all prospective students via phone, email, and system text messaging.
  • Execute regular follow-up with prospects in the enrollment funnel to get them in for a campus tour.
  • Implement and execute weekly and monthly nurturing plans for all prospects and enrolled students (to include texting, blogs, emails, phone calls, etc.) to keep students engaged until their class starts.
  • Schedule and conduct enrollment agreement signings.
  • Create and maintain accurate records in the Recruitment Database.

Requirements

  • Must be available to work Monday - Friday from 9am - 5pm, with one day shifted to 10am - 6pm or 11am - 7pm.
  • A sales background is preferred
  • High school diploma required; bachelor's degree preferred
  • Must have strong verbal and written communication skills
  • Proficiency with Salesforce or other CRM software preferred
  • Must be extremely detail-oriented and organized
  • Must be a self-motivated, competitive, driven employee
  • An adeptness at creative problem-solving and the ability to think outside the box
  • Engaging, friendly, and personable demeanor; able to connect and build relationships with others
  • Strong computer skills with emphasis in Microsoft Office
  • Professional, fashion-forward image a must

Apply