Tour Guide Assistant Jobs in Illinois (NOW HIRING)

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

POSITION SUMMARY:

The Bartender is the steppingstone…the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart).

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Takes customer drink orders. 
• Properly greet each guest and provide outstanding customer service offering drink and food specials.
• Totals bills, presents check, collect settlement, and processes payment.
• Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.
• Be thoroughly familiar with all menu items, including ingredients and food allergens, and spirit/wine/beer lists to assist guests and answer questions accurately.
• Be thoroughly familiar with all menu cocktails and spirit/wine/beer lists to assist guests and answer questions accurately.
• Prepare cocktails according to recipes, using correct tools and glassware.
• Memorize ingredients and recipes for all Hard Rock brand specialty cocktails and prepare accordingly.
• Develop new cocktail recipes when directed by management, utilizing mixology skills to combine unique flavor profiles and presentation methods.
• Greeting guests and help them select food and beverages by presenting the menus, offering cocktails and entrees, and answering food preparation questions.
• Serve food and beverages, ensuring timeliness, completeness, and accuracy. 
• Serve meals to patrons according to established rules or etiquette, working in a casual dining setting.
• Maintain bar top and bar table guests by removing dirty dishes, replenishing utensils as needed, refilling beverages, and being alert to any guest needs.
• Process payments according to POS and cash handling procedures. 
• Perform last call.
• Maintain bank variance within standard. 
• Ensure all checks are closed out.
• Maintain bar inventory to determine par levels and communicate ordering needs to management staff.
• Maintain positive and professional communication with all staff. 
• Communicate effectively and professionally with the culinary team to maximize guest satisfaction.
• Adheres to food and beverage policies and State Liquor Laws. 
• Always keeps station clean. 
• Promotes positive customer relations. 
• Responsible for the receipt of monies and settlement of guest’s checks. 
• Other departmental related duties and assignments as directed by management.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

• Secondary school degree preferred and/or previous work experience in hospitality service for at least 2 years.
• Must have at least 1 year of high-volume bartending experience.
• Must have and be able to demonstrate extensive knowledge of beer, liquor, and wine.
• Must demonstrate knowledge concerning the history and composition of common ingredients, spirits, beer, and wines.
• Must have and be able to demonstrate spirit differentiation and drink preparation techniques.
• Excellent customer service skills, which must include a positive, friendly, and outgoing attitude.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board.
• Must successfully pass background check.
• Must obtain valid Food Handlers Certificate and IGB Badge.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF:

• Numerical operations using basic counting, adding, subtracting, multiplying, or dividing.
• Excellent customer service skills.
• Interpersonal skills to deal effectively with all business contacts.
• Fluency in English: additional languages preferred. 

ABILITY TO:

• Move throughout the business (standing, walking, kneeling, bending, sit) for extended periods of time.
• Make repeating movements of the arms, hands, and wrists.
• Express or exchange ideas verbally and perceive sound by ear.
• Obtain impressions through the eyes.
• Display manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Turn or twist body parts in a circular motion.
• Tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Maintain a well-groomed appearance.
• Follow all uniform guidelines.
• Practice all safety & sanitation standards.
• Recycling products, where possible.
• Follow all food safety & sanitation procedures.
• Practice all general safety standards.
• Work as part of a team in a high-volume environment.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head.  The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.

Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters

Pay Range: