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Touchpoint Jobs in Michigan (NOW HIRING)

Compass Group

SENIOR SOUS CHEF, HOSPITAL

Jackson, MI · On-site

Executive Chef TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing ...

Compass Group

SENIOR SOUS CHEF, HOSPITAL

Jackson, MI · On-site

Executive Chef TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing ...

Compass Group

HOUSEKEEPER (PART TIME)

Saginaw, MI · On-site

$15/hr

Touchpoint - 800 South Washington Avenue, Saginaw, MI 48601. Note: online applications accepted only. * Schedule : Part time schedule; Days may vary, 6:30 AM to 2:00 PM, 7:00 AM to 3:00 PM, 8:00 AM ...

Compass Group

HOUSEKEEPER

Saginaw, MI · On-site

$15/hr

Touchpoint - 800 South Washington Avenue, Saginaw, MI 48601. Note: online applications accepted only. * Schedule : Part time schedule; Days may vary, 6:30 AM to 2:00 PM, 7:00 AM to 3:00 PM, 8:00 AM ...

Compass Group

FLOOR TECHNICIAN

Saginaw, MI · On-site

$16/hr

Touchpoint - 800 South Washington Avenue, Saginaw, MI 48601. Note: online applications accepted only. * Schedule : Part time schedule; Days may vary, 6:30 AM to 2:30 PM, Rotating Weekends & Holidays.

Compass Group

HOUSEKEEPER (PART TIME)

Saginaw, MI

$15/hr

Touchpoint - 800 South Washington Avenue, Saginaw, MI 48601. Note: online applications accepted only. * Schedule : Part time schedule; Days may vary, 6:30 AM to 2:00 PM, 7:00 AM to 3:00 PM, 8:00 AM ...

Compass Group

FLOOR TECHNICIAN (PART TIME)

Saginaw, MI · On-site

$16/hr

Touchpoint - 800 South Washington Avenue, Saginaw, MI 48601. Note: online applications accepted only. * Schedule : Part time schedule; Days may vary, 6:30 AM to 2:30 PM, Rotating Weekends & Holidays.

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Touchpoint information

What is the difference between Touchpoint vs Customer Service Representative?

AspectTouchpointCustomer Service Representative
Required credentialsTypically no formal certifications; may require familiarity with CRM toolsHigh school diploma or equivalent; often requires customer service training
Work environmentVaries; includes retail, call centers, online platformsCall centers, retail stores, corporate offices
Employer and industry usageUsed across industries to denote points of customer interactionCommonly used in customer service roles across sectors
Search and comparison intentUnderstanding roles involved in customer interactions and touchpointsCustomer service roles and responsibilities

While both roles involve customer interaction, a Touchpoint refers to any point where a customer interacts with a brand, product, or service, often encompassing various roles and platforms. A Customer Service Representative is a specific role focused on assisting customers directly, typically within call centers or retail settings. Understanding these distinctions helps clarify job expectations and career paths in customer engagement.

What cities in Michigan are hiring for Touchpoint jobs?

Cities in Michigan with the most Touchpoint job openings:

Infographic showing various Touchpoint job openings in Michigan as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Systems Director Environmental Services

Southfield, MI • On-site

Compass Group
Catering • 10K+ employees
Learn more about Compass Groupexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 hours ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,099 frontline employees who took The Breakroom Quiz

Job description

Salary: 

Other Forms of Compensation:  

Pay Grade: 17 

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.  TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

Job Summary: 

The System Director of Environmental Services oversees all environmental operations across multiple locations, ensuring consistent standards in housekeeping, laundry, sanitation, infection control, and regulatory compliance. This leader drives operational excellence, develops service protocols, and manages communitylevel EVS directors to maintain safe, clean, and welcoming environments for our patients, families, and staff. 

Responsibilities

  • Lead and support community EVS leaders across the system

  • Standardize housekeeping operations, cleaning protocols, and workflow practices

  • Ensure compliance with state, federal, and senior living regulatory standards

  • Oversee infection control procedures and environmental safety initiatives

  • Develop training programs, performance metrics, and quality audits

  • Manage systemwide budgets, staffing models, and vendor partnerships

  • Implement continuous improvement strategies to elevate resident satisfaction

  • Collaborate with clinical, dining, and administrative leadership to support overall community operations

Requirements

  • 5-7+ years of leadership experience in environmental services, healthcare, senior living, or hospitality

  • Multisite or regional management experience strongly preferred

  • Strong knowledge of housekeeping standards, infection control, and safety protocols

  • Proven ability to lead, coach, and develop diverse teams

  • Excellent communication, organization, and projectmanagement skills

  • Ability to analyze data, manage budgets, and optimize workflows

 

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Touchpoint are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID:  1560896

TouchPoint

Caitlin Pham

[[req_classification]] 

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