Rental/Repair Sales Associate
Since 1978, Big Tool Box has been the family-owned hardware haven where "all the expertise is under one roof," putting customer service at the heart of everything it does. Spanning five powerhouse categories-Ace Hardware and Tools for every nut, bolt, and power tool imaginable; the Rental & Repair Center to keep projects moving without breaking the bank; the Highlands Garden Center bursting with plants, soil, and green-thumb guidance; the Lawn & Sprinkler Center for flawless outdoor irrigation and landscape solutions; and the Grillin and Chillin Center stocked with premium BBQ grills and all the accessories for perfect backyard cookouts-Big Tool Box remains the go-to destination for contractors, gardeners, grill masters, and DIYers alike.
Job Summary
- Deliver fast, friendly, and accurate service at the Rental and Repair counter by checking in/out rental tools, filling propane, up-selling add-ons, inspecting and cleaning returned equipment, cleaning rental trucks, and communicating repair status to customers.
- Maintain a clean, fully stocked, and organized rental area while occasionally covering the Lawn Sprinkler Center and promoting Ace Rewards, related products, and services.
- Full-time, part-time, or seasonal role with Rental POS mastery, propane certification, and hands-on equipment training.
- Praise worthy customer service is our goal in every customer interaction.
Key Responsibilities
- Rental Check-In / Check-Out
- Greet customers, pull reservations, scan driver's license, create Rental Place contracts, collect deposits, and apply damage waiver.
- Demo safe operation (chainsaw start, pressure-washer trigger, trencher controls) and load equipment into customer vehicles.
- Inspect returned equipment for damage, cleanliness, fuel/fluid levels; note issues, charge accordingly, and clean/ready for next rental.
- Propane Sales & Filling
- Fill 20-lb BBQ tanks, exchange 1-lb bottles, and recertify cylinders using digital scale and DOT log.
- Perform leak checks, replace O-rings, and educate customers on safe transport/storage.
- Upsell propane accessories (hoses, adapters, torches).
- Add-On Sales & Ace Rewards
- Offer related goods and services on every transaction: blades, oil, safety gear, fuel cans, extended coverage, delivery.
- Enroll every eligible customer in Ace Rewards; hit daily attachment and propane add-on goals.
- Suggest repair drop-off or "while-you-rent" small fixes (chain sharpen, nozzle clean).
- Cleaning & Preparing Rental Trucks / Equipment
- Clean rental trucks after each use: wash exterior, vacuum/sanitize cab, refill fuel, check fluids and tires.
- Blow off grass, hose mud, wipe seats, and top off fluids on all returned rental items.
- Stage cleaned trucks with straps, blankets, and dollies for next reservation.
- Repair Status Communication & Invoicing
- Answer phone/email inquiries; communicate repair status, parts delays, and cost updates clearly and promptly.
- Build accurate repair invoices in POS: add labor, parts, tax; call customers when ready.
- Notify customers of additional findings and get approval before proceeding.
- Stocking & Cleaning Area
- Stock rental accessories (oils, blades, ear protection, propane fittings) and keep impulse displays full.
- Sweep shop bay, organize tool boards, empty trash, break down cardboard nightly.
- Keep propane cage organized and at 50+ tanks.
- Occasional Lawn Sprinkler Center Coverage
- Jump to Lawn Sprinkler aisle when needed: answer basic irrigation questions, pull fittings, demo timers, cut pipe, fill propane for sprinkler customers.
- Assist with trencher rentals and pipe-puller check-outs tied to sprinkler jobs.
- All other duties as assigned by store management.
Required Qualifications and Skills
- Education
- High school diploma or GED equivalent preferred.
- Experience
- Customer service or retail experience; rental, propane, or small-engine background a plus.
- Skills & Abilities
- Friendly, high-energy personality who loves turning rentals into $50-$200 add-on sales.
- Quick learner-masters Rental Place software, propane fill station, and repair invoicing in first week.
- Clear communicator-gives repair updates customers actually understand.
- Basic math for deposits, damage charges, and propane weight checks.
- Physical Requirements
- Lift/carry up to 50 lbs repeatedly (propane tanks, pressure washers, rental carts).
- Stand/walk full shift; bend, kneel, climb in/out of trucks; work outdoors in all weather.
- Push/pull loaded hand trucks and clean with pressure washer/shop vac.
- Age 18 and older
- Other
- Propane fill certification (or ability to earn within 30 days).
- Valid driver's license + clean record (move rental trucks occasionally).
- Weekend and peak-season availability mandatory.
- Commitment to "clean gear, full add-ons, zero wait" rental culture.