Tool Plastics Jobs (NOW HIRING)

Build meaningful connections and drive growth as our Business Development Coordinator, playing a key role in strengthening customer relationships and advancing our sales efforts. This position serves as a central point of contact throughout the sales cycle - championing lead generation, coordinating quotes and tooling projects, and ensuring timely, proactive communication with customers and internal teams. The role offers an engaging mix of customer interaction, administrative coordination, and strategic support, making it ideal for someone who enjoys balancing detail-oriented work with relationship-building. If you are motivated by delivering excellent customer experiences, keeping processes organized, and contributing to business growth within a collaborative and values-driven team, we would welcome the opportunity to meet you.

Successful team members at our organization are servant leaders, self-disciplined, inclusive in nature, highly skilled, humble, honest, positive change agents, able to prioritize between multiple tasks, and timely in closing projects. If your skills are a match and you enjoy being part of an effective team, we are eager to meet you!

Regular hours are 8:00 am to 4:30 pm, which includes a 30 minute unpaid lunch, Monday-Friday. The majority of the work is done in an office setting. Travel may be required.

• This is an onsite position that works regularly with inperson staff.

About us: Olsen Tool & Plastics is a family-owned, plastic injection molding company with 40 employees. Located in the southwest suburbs of Minneapolis, we are proud to be a stable company that has been in business nearly 70 years. We use our expertise and commitment to ISO 13485 to produce high quality parts for the medical device, agricultural and industrial industries. We are a performance-driven culture that prioritizes work life balance while enjoying a family-like atmosphere.

Scope of Work:
• Serve as a friendly, reliable point of contact for customers throughout the entire sales cycle.
• Identify and research potential customers and ascertain their best points of contact.
• Conduct discovery calls and send email communications using consultative selling methods to gain insight into customer needs that will cultivate both new customer acquisition and existing relationships.
• Coordinate and ensure the timely follow up and nurturing of leads to advance opportunities through the sales cycle and maintain a dynamic sales pipeline.
• Engage former customers via different marketing events and efforts to generate new sales opportunities.
• Ensure the Quote Log stays current with all RFQ and related information and that all quotes are provided timely.
• Coordinate RFQ meetings and follow up with customers to ensure any identified information gaps are resolved in a timely manner and are communicated to appropriate internal parties.
• Follow up with customers on open quotes to address outstanding questions or concerns and encourage their timely, successful closure.
• Send quotes to customers and track sales metrics by updating the Quote Log and Estimate Log with win/loss results, call outcomes, scheduled meetings, and pipeline development information.
• Perform periodic checkins with customers to update them on their tooling projects and to ensure any concerns are addressed in a timely manner.
• Aid in tooling project management by scheduling and participating in tooling design and quote meetings, creating/maintaining project Gantt charts, tracking project milestones throughout the build phase, and by notifying management when a project is at delivery risk.
• Manage and maintain the company website, including updating content, revising text, and changing images to ensure accuracy and relevance.
• Coordinate customer email communications, including developing or coordinating email content, maintaining current mailing lists, and tracking when campaigns are sent.
• Manage the company’s social media accounts, including developing or coordinating content, keeping profile information current, and tracking posts and activity.
• Coordinate customer sales meetings by understanding customer concerns, collecting internal talking points, and developing agendas and presentations designed to build relationships and drive growth.
• As requested, orchestrate sales trip plans and activities in accordance with OTP’s travel policies.
Qualifications and Skills:
• Bachelor’s degree in business, marketing or any combination of education and professional experience that would meet the responsibilities listed above.
• 3+ years of experience in customer service, sales support, business development, or administrative coordination (manufacturing experience a plus).
• Must present a warm, inviting, and hospitable presence with the ability to build and sustain trustbased customer relationships to enhance satisfaction.
• Demonstrate sound prioritization skills, ensuring timely opportunity followup and closing of deals.
• Resultsdriven with a focus on achieving and exceeding sales goals and objectives.
• Detail oriented with strong multitasking and organizational skills.
• Able to follow instructions and to communicate clearly both verbally and in writing.
• Adaptable to change while responding promptly and courteously to customers and coworkers.
• Demonstrate critical thinking skills along with strong judgement capabilities and mechanical aptitude.
• Must be computer literate in Microsoft Outlook, Word, Excel, and PowerPoint.
• Must be comfortable on social media platforms and willing to oversee webpage management.
• Exhibits OTP’s values: We are honest. We are humble. We are hardworking.

OTP is an Equal Opportunity Employer