Job Description:
Perform routine, preventive maintenance and repair on pneumatic, hydraulic pulse, battery and DC electric hand tools primarily in an industrial bench type environment. Job duties require technician to trouble shoot / evaluate issues related to the malfunction of the tool. Then determine corrective action to get the tool back to the Original Equipment Manufacturer’s (OEM) specifications. Based on findings from the evaluation, technician will prepare a detailed quotation for the customer with the necessary parts and labor. Ability to manage time productively with a sense of urgency is required. Must be able to resolve problems independently. At times, the position will be required to train customers on the service & repair of specific tool OEM brands such as DuPas, Stanley, Makita, etc. Minimal travel to a customer’s site to perform on-site services may be required. Practice of proper safety procedures at all times is expected.
Basic Qualifications:
- Some technical experience maintaining and repairing various types of mechanical and electrical equipment is a plus.
- Knowledge of the following industrial hand tool types is preferred: pneumatic, hydraulic pulse, battery and DC electric.
- An understanding of torque and angle fastening strategy is a plus.
- Excellent customer service and communication skills (oral and written).
- Occasional travel to customer site with overnight stay.
- Language – fluent English.
- Possess a valid driver's license.
- Good organizational skills.
- Physical ability to lift up to 70 lbs. occasionally.
- Work in an industrial environment with some walking, bending, reaching and kneeling required.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts breakdowns and procedural manuals.
- Basic computer skills in tool related programs and Microsoft Office Suite
- Education / Experience Minimum
o High school diploma or equivalent
o Preferred Associate's degree or equivalent from two-year college / technical school
o Preferred one-year related tool repair experience
o Equivalent combination of education and experience
Compensation:
Hourly wage + Overtime
(Starting salary will be determined based on qualifications, the amount listed reflects an approximate starting range)
Training:
Technical repair training is provided both internally by experienced Team Members as well as externally by the specific OEM Representatives
Company Description
Founded in 2005, Industrial and Manufacturing Solutions (www.iandmsolutions.com) is an industrial distributor with nearly 100+ years of combined experience with the manufacturing base in the Southeast. It is a subsidiary of Cardinal Industrial Holdings.
Headquartered outside Raleigh, North Carolina, IMS has Territory Account Managers positioned strategically covering VA, NC, SC and GA. From our fully equipped Service Facility in Youngsville, NC, we offer repair of pneumatic, DC electric, and battery tools. We also provide torque certification services utilizing equipment traceable to NIST standards.
At Industrial and Manufacturing Solutions (IMS) our mission is to bring together sources from world class suppliers to address the needs of our customer base. The customers we serve are found in the following manufacturing sectors: Automotive, Heavy Truck, Off-Road, Electronics, Aerospace and General Industry.
Through our product portfolio & experience, we specialize in providing conceptual and complete solutions related to assembly, material removal, quality, process improvement, error proofing, safety & ergonomic, material handling, along with local service & repair.