Restaurant Manager
Miami Beach, FL · On-site
Working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK/; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace. * Strong communication, conflict ...
Restaurant Manager
Miami Beach, FL · On-site
Working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK/; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace. * Strong communication, conflict ...
Working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK/; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace. * Strong communication, conflict ...
New
Working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK/; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace. * Strong communication, conflict ...
New
Restaurant Manager
Miami Beach, FL · On-site
Working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK/; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace. * Strong communication, conflict ...
Restaurant Manager
Miami Beach, FL · On-site
Working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK/; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace. * Strong communication, conflict ...
Restaurant Manager
Miami Beach, FL · On-site
Working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK/ ; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace. * Strong communication, conflict ...
Quick apply
Restaurant Manager
Miami Beach, FL · On-site
Working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK/ ; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace. * Strong communication, conflict ...
Restaurant Manager
Orlando, FL · On-site
Working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK/ ; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace. * Strong communication, conflict ...
New
Quick apply
Restaurant Manager
Orlando, FL · On-site
Working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK/ ; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace. * Strong communication, conflict ...
New
Systems fluency: reservations (Resy/SevenRooms/TOCK), POS (MICROS/Toast), scheduling (HotSchedules or similar), and Google Workspace. * Strong communication, organization, data literacy, and business ...
Systems fluency: reservations (Resy/SevenRooms/TOCK), POS (MICROS/Toast), scheduling (HotSchedules or similar), and Google Workspace. * Strong communication, organization, data literacy, and business ...
Tock information
What is the difference between Tock vs Barista?
| Aspect | Tock | Barista |
|---|---|---|
| Primary Role | Event and reservation management platform for hospitality | Preparing and serving coffee and beverages in cafes or restaurants |
| Required Skills | Reservation system operation, customer service, hospitality software knowledge | Coffee brewing, customer service, POS operation |
| Work Environment | Hotels, restaurants, event venues using Tock software | Cafes, coffee shops, restaurants |
| Certifications | None typically required, software training may be provided | Barista training or certification often preferred |
While Tock focuses on reservation and event management for hospitality businesses, a Barista primarily prepares beverages and provides customer service in cafes. Both roles require strong customer interaction skills, but Tock roles are more software and management-oriented, whereas Barista roles are more hands-on and service-focused.
What are popular job titles related to Tock jobs in Florida? For Tock jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Tock jobs in Florida look for? The top searched job categories for Tock jobs in Florida are:
What cities in Florida are hiring for Tock jobs? Cities in Florida with the most Tock job openings:
Full-time
Medical, Retirement
Re-posted 12 days ago
Job description
Job Title: Restaurant Manager
Reports To: Assistant General Manager / General Manager
Department: Operations
Employment Type: Salaried, Exempt
About José Andrés Group
José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.
Position Summary
The Restaurant Manager is a floor-forward leader responsible for daily service execution, team coaching, guest satisfaction, and the consistent delivery of JAG standards. In partnership with the AGM/GM, this role drives shift performance, labor efficiency, inventory accuracy, and compliance-while nurturing a positive, inclusive culture.
Key Responsibilities
Operational Leadership
Lead daily service across all dayparts and activations (à la carte, bar, private dining, events).
Execute SOPs; maintain opening/closing, cash handling, and table/reservation management.
Run effective pre-shifts; deploy staff to meet pace, cover, and sales projections.
Ensure facility readiness, cleanliness, maintenance follow-ups, and adherence to health & safety standards.
Guest Experience & Service Excellence
Be highly visible on the floor; model anticipatory hospitality and effective table touches.
Coach service standards (sequence of service, steps of recovery, allergy/ADA protocols).
Manage guest recovery with empathy, speed, and documentation; cultivate repeat business and VIP relations.
Monitor feedback channels and identify trends; implement corrective actions.
Team Leadership & Development
Participate in recruiting, interviewing, and onboarding; build a strong bench of leads/captains.
Deliver ongoing training (service, product knowledge, systems, compliance).
Recognize great performance; document coaching and support progressive discipline when needed.
Foster an inclusive, respectful, and learning-focused culture aligned to JAG values.
Financial & Administrative
Support P&L targets through smart scheduling, in-shift labor deployment, and productivity tracking.
Maintain timecard accuracy, tip-pool/tip-credit compliance, and cash controls.
Partner with Culinary/Beverage on inventory counts, waste tracking, and COGS controls.
Review KPIs (covers, check average, comps/voids, labor %, guest sentiment) and report actions.
Sales & Brand Growth
Drive topline via upselling programs, features, pairing suggestions, and reservation pacing strategy.
Support local marketing initiatives, community outreach, and private dining sales.
Compliance & Safety
Uphold DOH/health code, alcohol service laws, wage & hour, and safety standards.
Lead incident response/reporting and ensure safety drills and certifications remain current.
Projects & Openings
Assist with menu launches, seasonal changes, pop-ups, training rollouts, and opening checklists as assigned.
Requirements
Required Qualifications
Working Conditions & Physical Requirements
In Return, We Offer You
Equal Opportunity Employer
José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.
Reports To: Assistant General Manager / General Manager
Department: Operations
Employment Type: Salaried, Exempt
About José Andrés Group
José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.
Position Summary
The Restaurant Manager is a floor-forward leader responsible for daily service execution, team coaching, guest satisfaction, and the consistent delivery of JAG standards. In partnership with the AGM/GM, this role drives shift performance, labor efficiency, inventory accuracy, and compliance-while nurturing a positive, inclusive culture.
Key Responsibilities
Operational Leadership
Lead daily service across all dayparts and activations (à la carte, bar, private dining, events).
Execute SOPs; maintain opening/closing, cash handling, and table/reservation management.
Run effective pre-shifts; deploy staff to meet pace, cover, and sales projections.
Ensure facility readiness, cleanliness, maintenance follow-ups, and adherence to health & safety standards.
Guest Experience & Service Excellence
Be highly visible on the floor; model anticipatory hospitality and effective table touches.
Coach service standards (sequence of service, steps of recovery, allergy/ADA protocols).
Manage guest recovery with empathy, speed, and documentation; cultivate repeat business and VIP relations.
Monitor feedback channels and identify trends; implement corrective actions.
Team Leadership & Development
Participate in recruiting, interviewing, and onboarding; build a strong bench of leads/captains.
Deliver ongoing training (service, product knowledge, systems, compliance).
Recognize great performance; document coaching and support progressive discipline when needed.
Foster an inclusive, respectful, and learning-focused culture aligned to JAG values.
Financial & Administrative
Support P&L targets through smart scheduling, in-shift labor deployment, and productivity tracking.
Maintain timecard accuracy, tip-pool/tip-credit compliance, and cash controls.
Partner with Culinary/Beverage on inventory counts, waste tracking, and COGS controls.
Review KPIs (covers, check average, comps/voids, labor %, guest sentiment) and report actions.
Sales & Brand Growth
Drive topline via upselling programs, features, pairing suggestions, and reservation pacing strategy.
Support local marketing initiatives, community outreach, and private dining sales.
Compliance & Safety
Uphold DOH/health code, alcohol service laws, wage & hour, and safety standards.
Lead incident response/reporting and ensure safety drills and certifications remain current.
Projects & Openings
Assist with menu launches, seasonal changes, pop-ups, training rollouts, and opening checklists as assigned.
Requirements
Required Qualifications
- 2-4+ years of progressive FOH leadership in high-volume upscale casual or fine dining; prior supervisor/assistant manager experience required.
- Proven success running busy shifts while balancing guest experience, team coaching, and cost controls.
- Working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK/; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace.
- Strong communication, conflict resolution, and coaching skills; organized and detail-oriented.
- Familiarity with food safety, alcohol service, labor compliance, and cash handling best practices.
- Wine/spirits and culinary knowledge to guide guest choices and support sales.
- Flexibility to work nights, weekends, and holidays.
Working Conditions & Physical Requirements
- Ability to stand and walk for extended periods (up to 8 hours).
- Ability to lift/push/pull up to 30 lbs. occasionally.
- Frequent reaching, bending, listening, and visual acuity in a fast-paced environment.
- Exposure to hot/cold environments and cleaning chemicals per safety standards.
In Return, We Offer You
- Competitive compensation and performance-based bonus opportunities
- Comprehensive health & wellness benefits
- Retirement savings plans
- Employee dining discounts
- Growth in a values-driven, award-winning hospitality group
Equal Opportunity Employer
José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.
About José Andrés Group
Sourced by ZipRecruiter
Industry
Restaurants
Company size
1,001 - 5,000 Employees
Headquarters location
Washington, DC, US
Year founded
1993