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Toast Tech Support Jobs (NOW HIRING)

Toast

Staff Software Engineer, Android

Costa Mesa, CA · Hybrid

... Toast creates technology to help restaurants and local businesses succeed in a digital world ... We provide these tools across all disciplines, from Engineering and Product to Sales and Support ...

Toast

Staff Software Engineer, Android

Costa Mesa, CA · On-site

$168K - $269K/yr

And many more technologies that help us build a top-class platform. AI at Toast At Toast, one of ... We use AI tools to support our recruiters and interviewers with tasks like note-taking ...

Toast

Senior Software Engineer

$159K - $254K/yr

The Toast Tables team at Toast is all about creating exceptional reservations experiences for ... Design, scope, and implement cutting-edge solutions using a mix of technologies. * Enhance the ...

Toast

Senior Director of Product, Payments Acceptance

$238.50K - $249.80K/yr

Toast creates technology to help restaurants and local businesses succeed in a digital world ... We use AI tools to support our recruiters and interviewers with tasks like note-taking ...

Toast

Senior Software Engineer, Android

Costa Mesa, CA · On-site

$138K - $221K/yr

Location: Costa Mesa, CA #LI-HYBRID #BI-HYBRID Who We Are Toast creates technology to help ... We use AI tools to support our recruiters and interviewers with tasks like note-taking ...

Toast

Senior Software Engineer

Boston, MA · On-site

$159K - $254K/yr

Toast creates technology to help restaurants and local businesses succeed in a digital world ... We use AI tools to support our recruiters and interviewers with tasks like note-taking ...

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$27K

$43.5K

$66K

How much do toast tech support jobs pay per year?

As of Jun 4, 2026, the average yearly pay for toast tech support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Toast Tech Support specialist, and why are they important?

To thrive as a Toast Tech Support specialist, you need a solid understanding of POS systems, troubleshooting skills, and familiarity with Toast software, often backed by experience in IT support or customer service. Proficiency with ticketing systems, remote desktop tools, and knowledge of restaurant operations are commonly required, and certifications like CompTIA A+ can be advantageous. Strong communication, patience, and problem-solving abilities are vital soft skills for effectively assisting customers and resolving issues. These skills ensure prompt and efficient support for clients, maintaining their satisfaction and minimizing downtime in restaurant operations.

What are some common challenges faced by Toast Tech Support specialists, and how can they effectively address them?

Toast Tech Support specialists often encounter challenges such as troubleshooting hardware malfunctions, navigating complex software updates, and assisting customers with urgent point-of-sale system issues. Effective communication and patience are essential, as you’ll frequently need to explain technical solutions to users with varying tech backgrounds. To address these challenges, specialists work closely with cross-functional teams, use detailed documentation, and leverage ongoing training to stay current with Toast’s evolving platform. Proactive problem-solving and a customer-first approach help ensure timely resolution and positive user experiences.

What is Toast Tech Support?

Toast Tech Support is a customer service team that assists users of the Toast point-of-sale (POS) system, which is commonly used in restaurants and food service businesses. The team helps troubleshoot hardware and software issues, provides guidance on using Toast features, and resolves technical problems that may arise during daily operations. Support is typically available via phone, chat, or email, ensuring that restaurants experience minimal downtime and can continue serving customers efficiently.

What is the difference between Toast Tech Support vs Toast Customer Service Representative?

AspectToast Tech SupportToast Customer Service Representative
Primary RoleTechnical troubleshooting and resolving software/hardware issuesAssisting customers with product inquiries, account management, and general support
Required SkillsTechnical knowledge, problem-solving, troubleshooting skillsCustomer service, communication, product knowledge
Work EnvironmentTechnical support centers, remote or on-siteCall centers, remote, or in-store support
Common CertificationsIT or technical certifications often preferredCustomer service certifications optional

Toast Tech Support focuses on resolving technical issues related to Toast's products, requiring technical skills and troubleshooting expertise. Toast Customer Service Representatives handle customer inquiries, providing product information and support through communication channels. While both roles support Toast users, Tech Support is more technical, whereas Customer Service is more customer-facing and communication-oriented.

Infographic showing various Toast Tech Support job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $43,480 per year, or $20.9 per hour.
(Miami) Senior Customer Success Manager I, RMM

(Miami) Senior Customer Success Manager I, RMM

Toast

Miami, FL • On-site

Other

Posted 19 days ago

Job description

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A Day in The Life

As a Senior Customer Success Manager, Toast's way of saying an "Account Manager",  you serve as the customer's main point of contact, trusted advisor, and drive  a wide variety of customer driven initiatives.  You are a strong relationship builder, understand a customer's goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. To thrive as a Customer Success Manager at Toast, you are flexible, a customer champion, and excel in ambiguous environments! The Regional Mid-Market (RMM)  segment operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 16-50 locations. As a Customer Success Manager, you wear many different hats at once and support one overarching goal to keep customers happy and grow their annual recurring revenue (ARR).

What you'll do (Responsibilities)

  • Build multiple layers of relationships with the customer, including Toast execs, as needed, and maintain daily database entries through Salesforce
  • Retain SaaS revenue through consultative engagement and product recommendation by  understanding needs of each customer 
  • Drive activation and adoption across Toast product suite by analyzing  product module usage and leverage internal tools/customer marketing strategies
  • Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is getting the most out of their Toast experience 
  • Partner with internal leadership teams to own customer escalations to resolution, provide regular Voice of Customer feedback, and  facilitate customer references/referrals
  • Build cross-functional partnerships and collaborate closely to engage customers when necessary

What you'll need to thrive (Requirements)

  • 6+ years account management experience 
  • Mid-Market or Enterprise customer management experience 
  • Strong leadership, teamwork, and cross-departmental collaboration skills
  • Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives.
  • Success operating independently and navigating competing priorities in a constantly changing environment
  • General technical proficiency using software
  • Proven track record of success in meeting and exceeding goals
  • Excellent communication, organizational, and influencing skills 

What will help you stand out (Nonessential Skills/Nice to Haves)

  • Experience providing technology or SaaS solutions to a client base 
  • Restaurant experience 
  • Experience managing customers in Mid-Market, Top SMB, or Enterprise segments
  • Experience with Salesforce CRM, MS Office, G-Suite, and Slack

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.

Our Total Rewards Philosophy 

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

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