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Tms Technical Support Specialist Jobs (NOW HIRING)

Zirrus

Technical Support Specialist

Yadkinville, NC

We are searching for a Technical Support Specialist experienced in handling technical support for issues related to our products, services, equipment, technology, etc. The Technical Support ...

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Tms Technical Support Specialist information

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$43

How much do tms technical support specialist jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for tms technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is a TMS Technical Support Specialist?

A TMS Technical Support Specialist is a professional who provides technical assistance and support for Transportation Management Systems (TMS). They help users troubleshoot software issues, manage system configurations, and ensure seamless integration with other logistics platforms. Their role often involves responding to user inquiries, diagnosing problems, and either resolving issues directly or escalating them to higher-level technical teams. They play a key role in maintaining system performance and supporting business operations within the logistics and transportation industry.

What are the key skills and qualifications needed to thrive as a TMS Technical Support Specialist?

To thrive as a TMS Technical Support Specialist, you need a solid understanding of transportation management systems, troubleshooting skills, and a background in logistics or supply chain, often supported by relevant certifications or experience. Familiarity with specific TMS platforms (like Oracle Transportation Management or SAP TM), ticketing systems, and database querying tools is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve client issues efficiently and build trust. These competencies are crucial for minimizing disruptions, optimizing transportation processes, and ensuring client satisfaction.

What are some common challenges faced by TMS Technical Support Specialists, and how can I prepare for them?

TMS Technical Support Specialists often encounter challenges such as troubleshooting complex transportation management system (TMS) issues, managing multiple support tickets simultaneously, and communicating technical solutions to non-technical users. To prepare for these challenges, it’s helpful to develop strong problem-solving skills, become familiar with the specific TMS platforms your company uses, and build effective communication strategies. Additionally, staying organized and prioritizing tasks will help you manage a fast-paced support environment and ensure timely resolution of user issues.

What is the difference between Tms Technical Support Specialist vs Tms Customer Service Representative?

AspectTms Technical Support SpecialistTms Customer Service Representative
CredentialsTechnical certifications, knowledge of TMS softwareCustomer service training, communication skills
Work EnvironmentTechnical support teams, help desks, remote or on-siteCall centers, customer service departments, remote or on-site
Employer & IndustryLogistics, transportation, supply chain companiesLogistics, transportation, supply chain companies
Primary FocusDiagnosing and resolving technical issues with TMS softwareHandling customer inquiries, providing product information, resolving service issues

The Tms Technical Support Specialist primarily focuses on technical troubleshooting and support for TMS software, requiring technical certifications and in-depth software knowledge. In contrast, the Tms Customer Service Representative handles customer inquiries and provides general support, emphasizing communication skills. Both roles are common in logistics and transportation industries but differ in technical complexity and daily responsibilities.

What are popular job titles related to Tms Technical Support Specialist jobs?

For Tms Technical Support Specialist jobs, the most frequently searched job titles are:

Infographic showing various Tms Technical Support Specialist job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist

Harmon, IL

Hughes Recruiting & Consulting
See more jobs at Hughes Recruiting & Consultingexternal

$15 - $17/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 22 days ago

Job description

Technical Support Specialist: Harmon, Illinois
Our customer in Harmon, Illinois, is seeking motivated individuals to join their team. We’re recruiting Technical Support Specialists to work fulltime on 1st shift. As a Technical Support Specialist, you will be responsible for assisting customers with product troubleshooting, interpreting electrical schematics, and providing technical support while maintaining accurate records.
 
Responsibilities of the Technical Support Specialist:
  • Answer incoming calls and assist customers with troubleshooting products.
  • Read and interpret electrical schematics and technical diagrams.
  • Use diagnostic tools such as multimeters to identify issues.
  • Enter order data and service information into the computer system.
  • Provide clear communication and support to customers.
  • Assist with additional technical support tasks as needed.
 
Technical Support Specialist Requirements and Qualifications:
  • Good communication and computer skills.
  • Electrical diagnostic experience and understanding of circuit boards required.
  • Mechanical aptitude and interest in troubleshooting equipment.
  • Ability to read and use multimeter.
  • Strong attention to detail and problemsolving skills.
 
Pay for Technical Support Specialist: $15.00–$17.00/hour based on experience.
 
Technical Support Specialist Benefits:
  • Health and dental insurance after 30 days (no cost to employee).
  • Paid time off after one year (1 week vacation and 3 sick days).
  • 401(k) after one year (100% match up to 3% and 50% match for the next 3%).
  • Opportunity for pay increase based on performance and work ethic.
 
Type: 1st Shift, Fulltime.
 
Schedule: Monday – Friday from 8:00am – 5:00pm.
 
Apply now!
Are you ready to move from the worries of today to your dreams of tomorrow? If so, give Hughes a call. We are the toprated staffing, recruiting, and HR experts in the region. We are headquartered in Freeport, IL and have locations across Illinois, Wisconsin, and Minnesota. Where we have offices, we have connections to the best local jobs! Walk in our doors and you’ll find friendly professional staff who dig deep, get results, and most importantly have fun! The reviews speak for themselves—at Hughes, we quickly hook you up with companies that offer competitive pay rates, great culture & benefits, and a chance to elevate your life. We offer health insurance and 401(k) too to all our employees. To get the ball rolling, visit us online at www.hughesrecruiting.com and complete our application. We’ll be in touch soon!