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Tmc Operator Jobs in Tennessee (NOW HIRING)

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Tmc Operator information

See Tennessee salary details

$11

$18

$27

How much do tmc operator jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for tmc operator in Tennessee is $18.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a TMC operator?

To thrive as a TMC (Traffic Management Center) Operator, you need a background in traffic operations, real-time incident management, and often a relevant associate degree or equivalent experience. Familiarity with Intelligent Transportation Systems (ITS), traffic monitoring software, CCTV systems, and dispatch communication tools is typically required. Strong attention to detail, decision-making under pressure, and effective communication are vital soft skills in this role. These competencies ensure rapid and accurate response to traffic incidents, helping to maintain roadway safety and minimize congestion.

What is the difference between Tmc Operator vs Freight Coordinator?

AspectTmc OperatorFreight Coordinator
CredentialsRelevant certifications, CDL license often preferredLogistics or supply chain certifications beneficial
Work EnvironmentDispatch centers, transportation hubsOffice settings, client sites
Industry UsageTransportation, logistics companiesFreight and shipping companies
Primary RoleOperate dispatch systems, coordinate routesManage freight shipments, communicate with clients

While both roles are integral to logistics, Tmc Operators focus on dispatching and route management within transportation systems, whereas Freight Coordinators handle shipment planning and client communication. Understanding these differences helps in choosing the right career path or job search focus.

What are the main challenges TMC operators face during high-traffic or emergency situations?

TMC Operators often encounter high-pressure scenarios, especially during traffic incidents, severe weather, or major public events. A key challenge is quickly analyzing real-time data from multiple sources, such as cameras and traffic sensors, to make informed decisions and coordinate with first responders or road crews. Effective communication, multitasking, and staying calm under pressure are essential to maintain traffic flow and public safety. Operators also work closely with colleagues and external agencies, ensuring timely information sharing and response.

What is a TMC operator?

TMC Operators, or Transportation Management Center Operators, are professionals who monitor and manage traffic flow on roadways using advanced technology and communication systems. They work in control centers to observe traffic cameras, coordinate with emergency responders, and disseminate information to the public about traffic conditions, incidents, and road closures. Their primary goal is to ensure safe and efficient transportation by responding quickly to incidents and minimizing congestion. TMC Operators play a crucial role in keeping roads safe and helping drivers make informed travel decisions.

What are popular job titles related to Tmc Operator jobs in Tennessee?

For Tmc Operator jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Tmc Operator jobs in Tennessee look for?

The top searched job categories for Tmc Operator jobs in Tennessee are:

Tmc Operator jobs near you
Infographic showing various Tmc Operator job openings in Tennessee as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,398 per year, or $18.5 per hour.

Transportation Management Center (TMC) Operations Manager

WSP

Knoxville, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 8 days ago

WSP rating

8.6

Company rating: 8.6 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

17th of 72 rated business consultants

Job description

WSP is currently initiating a search for a Transportation Management Center (TMC) Operations Manager!

This position can be located out of Knoxville or Chattanooga, TN.

The TMC Operations Manager shall support the client with management and coordination of Transportation Manager Center Operations. The TMC Operations Manager shall work full-time on-site at the client site. The TMC Operations Manager shall manage the daily operations activities in accordance with the client Standard Operating Procedures (SOPs), protocols, and policies. 

The TMC Manager responsibilities include, but are not limited to:

  • Day-to-day management of the Operations staff and resources, including problem resolution concerning Operations and staff scheduling for second and third shift Operations in coordination with Tennessee DOT personnel.
  • Ensure that operations are conducted within the design parameters, client SOPs and policies, and industry standards.
  • Participate in Incident Management meetings and ensure appropriate interagency coordination.
  • Coordinate with Tennessee DOT's motorist assist service providers, relaying incident details and supporting dispatch operations.
  • Participate in statewide Traffic Incident Management meetings and training.
  • Attend meetings as directed by the client.
  • Prepare monthly reports of performance measures for Operators and Shift Leaders.
  • Determine and use existing measures of effectiveness in terms of efficiency and effectiveness in providing transportation management, traveler information, and incident management.
  • Actively collaborate in updates of the client SOPs.
  • Actively collaborate in the development and update of Operator training and certification materials to conform to updates in the client SOPs.
  • Modify training materials as necessary as a result of system and employee performance analysis.
  • Hire, terminate, promote, and evaluate office personnel.
  • Oversee Operator training and certification process.
  • Ensure adequate Operator staff coverage.
  • Assist with operations center public relations activities such as marketing efforts, tours, and presentations, in coordination with the client Contract Manager and Public Information Officer (PIO). 
  • Coordinate, develop agendas, and facilitate various meetings with operations center staff on an as needed basis.
  • Perform all other tasks assigned by the client.

Minimum Qualifications

  • Minimum of three (3) years of experience in Transportation Operations, Public Safety, Incident Management, Dispatch Operations, or similar environment
  • Demonstrated ability to provide formal training to and monitor performance of subordinates. 
  • Skilled in the use of Windows operating system.
  • High level knowledge of Microsoft Word, Excel, and PowerPoint.

The TMC Operations Manager should have, at a minimum, the following:

  • Good leadership and interpersonal skills.
  • Good understanding of key management concepts.
  • Ability to clearly communicate technical information in layman's terms.
  • Ability to work alternate work schedules and be on-call 24 hours/day.
  • Ability to write technical reports, manuals, and correspondence.
  • Ability to coordinate real-time activities and priorities.
  • Able to always maintain a professional demeanor and appearance.
  • Ability to clearly communicate technical information in layman's terms.
  • Ability to coordinate real-time activities and priorities.

#LI-MC1

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand.  Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service. 

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