Tier Three Network Engineer Jobs in Indiana (NOW HIRING)

The Heritage Group is a fourth-generation, family-owned business focused on construction and materials, environmental services and specialty chemicals. Over the last 90+ years, the Heritage portfolio has grown to include more than 50 companies that employ more than 6,000 people. What unites this diverse group of businesses and individuals is our commitment to create a safer, more enriching, and sustainable world by harnessing the power of family.

The Network Engineer is assigned to a team that is responsible for the network support for the entire computing environment including hardware procurement and deployment, tier 3 system support, project management of deployment and rehab projects, and assigned monitoring and management responsibilities. The role is a member of the IT shared services team that supports a portfolio of privately held companies.

*This role is hybrid, based out of our Indianapolis, IN offices. Qualified candidates must reside within 75 miles of the Indianapolis area*
Essential Functions

• Provides support for existing Cisco/Arista infrastructure deployments
• Leads the design of the overall network layout, group wide
• Monitors IOS versions and schedules updates as required
• Designs, tests, and deploys Cisco configuration templates as required
• Designs, tests, and deploys PaloAlto Firewall configuration templates as required
• Follows and updates process documentation as needed
• Follows industry best standards to continuously improve network resiliency and performance
• Documents configuration and monitors various aspects of the network infrastructure.
• Supports ServiceDesk in resolving escalated tickets requiring specific technical knowledge
• Provides tier 3 network troubleshooting and support, including on-call rotation, after-hours support

• Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company's core values, competencies, and skills.

Education Qualifications

• Required Bachelor's Degree Information Technology or equivalent experience

Experience Qualifications

• Required Advanced troubleshooting skills
• Required 5+ years CLI configuration experience with Cisco switches, routers, and ASA's
• Required experience with Cisco Catalyst Center and Cisco ISE platforms
• Required 5+ years experience in WAN technologies and routing protocols to include: Aruba Edge, BGP, EIGRP, OSPF
• Preferred experience configuring and maintaining PaloAlto firewalls for all aspects of operation including: IPSEC tunnels, East-West traffic monitoring, Client VPN

Skills and Abilities

• ITIL based service delivery for Incident Management, Change Management, Problem Management, Capacity Management, and Configuration Management
• Ability to hold themselves and others accountable to high standards
• Experience identifying and resolving issues independently. Demonstrates a solid sense of accountability and sound personal judgement
• Employs Think - Plan - Do - Review critical thinking process for all tasks, large and small
• Proven analytical and problem-solving skills with information systems
• Courage to take initiative in unfamiliar or ambiguous circumstances
• Ability to work independently and within a team
• Ability to gain alignment with different clients and represent a common point of view across multiple stakeholders. Must be confident building business partnerships with various business stakeholders.
• Excellent verbal and written communication
• Maintains a high level of confidentiality
• Comfortable working in a remote location supporting businesses with a decentralized leadership structure
• Ability to travel as needed

Licenses and Certifications

• CCNA - Routing and Switching Required
• Strongly preferred CCNP - Routing and Switching

Working Conditions/Physical Demands

• Ability to work in an office environment, behind a desk/computer for up to 8 hours
• Ability to travel as needed

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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