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Tier Three Engineer Jobs in New York (NOW HIRING)

TGI Office Automation, Inc.

Helpdesk Tier 3

Caldwell, NJ · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... and Tier II engineers. * Support end-users in a help desk and on-site environment, resolving ...

TGI MAIN COMPANY

Helpdesk Tier 3

West Caldwell, NJ · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... and Tier II engineers. * Support end-users in a help desk and on-site environment, resolving ...

TGI MAIN COMPANY

Systems Engineer

Brooklyn, NY · On-site

$55K - $65K/yr

Systems Engineer The TGI Story A second-generation family-owned business for over 62 years, TGI ... Installation and configuration of Tier 1, Tier 2, and Tier 3 solutions * Customer Training for MFP ...

TGI Office Automation, Inc.

Systems Engineer

Brooklyn, NY · On-site

$55K - $65K/yr

Systems Engineer The TGI Story A second-generation family-owned business for over 62 years, TGI ... Installation and configuration of Tier 1, Tier 2, and Tier 3 solutions * Customer Training for MFP ...

Magna5

Tier 2 Systems Engineer - NY

New York, NY · On-site +1

Tier 2 Systems Engineer About the Role The Tier 2 Managed Services Engineer is responsible for ... Collaborate with Tier 1 and Tier 3 resources to resolve complex issues and improve knowledge ...

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Tier Three Engineer information

What is the difference between Tier Three Engineer vs Tier Two Engineer?

AspectTier Three EngineerTier Two Engineer
CertificationsAdvanced certifications (e.g., Cisco CCNP, CompTIA Network+)Entry to mid-level certifications (e.g., Cisco CCNA, CompTIA A+)
Work EnvironmentComplex troubleshooting, system design, and advanced supportRoutine maintenance, basic troubleshooting, and user support
Employer & Industry UsageIT service providers, large enterprises, network infrastructureSmall to medium businesses, internal IT teams
Search & Comparison IntentUnderstanding advanced support roles, career progressionBasic support roles, entry-level positions

In summary, a Tier Three Engineer handles more complex issues, requires advanced certifications, and works in larger, more technical environments compared to a Tier Two Engineer, who focuses on routine support and basic troubleshooting.

What is a Tier Three Engineer?

A Tier Three Engineer is a senior technical support or network engineer responsible for resolving complex issues that Tier One and Tier Two support cannot handle. They often troubleshoot advanced hardware, software, or network problems, and may work with specialized tools and certifications such as Cisco or Microsoft to ensure system stability and performance.

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Tier Three Engineer jobs near you

IT Support Engineer - Tier 3

Stratford Solutions Inc.

Manhattan, NY • On-site

$80/hr

Contractor

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Description: IT Support Engineer - Tier 3
Location: 180 Maiden Lane, New York, NY 10038
Job Type: Contract
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Work Arrangement: Onsite with travel to remote NYC office locations as required
Rate: $70 to $80 Per Hour
Job Summary
We are seeking a highly experienced Tier 3 IT Support Engineer / Infrastructure Engineer to provide advanced technical support and systems administration across desktop, server, network, cloud, telecommunications, and enterprise infrastructure environments.
The Tier 3 Engineer will serve as a senior escalation point for Tier 1 and Tier 2 teams and will be responsible for diagnosing complex infrastructure issues, administering Windows Server environments, supporting Active Directory and cloud platforms, and implementing technical solutions.
Key Responsibilities
  • Provide Tier 3 technical support and serve as the highest-level escalation point for complex technical issues.
  • Administer Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, file servers, and print services.
  • Troubleshoot complex Windows and macOS endpoint issues.
  • Manage workstation imaging, deployment, upgrades, and lifecycle management.
  • Administer Microsoft 365 and Azure AD/Entra ID environments.
  • Support Google Workspace and other enterprise cloud platforms.
  • Troubleshoot and administer network infrastructure, including switches, routers, wireless access points, TCP/IP, DNS, DHCP, and network connectivity.
  • Perform network equipment installation, configuration, cabling, and rack-and-stack activities.
  • Support virtualization infrastructure such as VMware or similar platforms.
  • Administer and troubleshoot MDM solutions, including Workspace ONE/AirWatch.
  • Support iOS and Android enterprise mobile environments.
  • Troubleshoot and support VoIP and telecommunications systems.
  • Coordinate with telecom vendors and carriers such as Verizon.
  • Lead complex hardware, software, network, and infrastructure troubleshooting.
  • Support conference room technology, AV systems, and office technology infrastructure.
  • Participate in office relocations and major technology deployments.
  • Identify recurring technical problems and develop permanent solutions.
  • Perform root-cause analysis and recommend infrastructure improvements.
  • Maintain technical documentation, system configurations, asset records, and support procedures.
  • Work with vendors and third-party technology providers.
  • Translate business requirements into technical specifications and solutions.
  • Mentor and provide technical guidance to Tier 1 and Tier 2 support teams.
  • Follow ITIL service management practices and organizational security standards.
  • Travel to remote NYC office locations as required.
  • Lift and move IT equipment weighing up to 50 lbs.

Required Qualifications
  • 7+ years of IT infrastructure, systems administration, or technical support experience.
  • Strong Tier 3 troubleshooting and escalation experience.
  • Advanced knowledge of Windows Server, Active Directory, Group Policy, DNS, and DHCP.
  • Strong Microsoft 365 and Azure AD/Entra ID experience.
  • Strong networking knowledge, including switches, routers, wireless, TCP/IP, DNS, DHCP, and cabling.
  • Experience with virtualization technologies such as VMware.
  • Experience with enterprise MDM solutions such as Workspace ONE/AirWatch.
  • Experience supporting VoIP and telecommunications environments.
  • Strong hardware, software, server, and infrastructure troubleshooting skills.
  • Experience with ITSM platforms such as ServiceDesk Plus, ServiceNow, or similar.
  • Strong documentation, analytical, and problem-solving skills.
  • Ability to mentor junior technical staff.
  • Valid driver's license and ability to travel between NYC locations.

Preferred
  • ITIL certification.
  • Microsoft certifications such as AZ-104, MD-102, or related certifications.
  • CompTIA Network+/Security+.
  • VMware certification or hands-on VMware experience.
  • Experience working for government/municipal organizations.
  • Experience with enterprise network infrastructure.
  • Experience with telecom/VoIP vendors and carrier coordination.

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