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Tier Tech Jobs in Arizona (NOW HIRING)

Unio Digital

Tier II Service Desk Engineer

Tucson, AZ · On-site

We believe technology should be intuitive, not intimidating. We are looking for an experienced Tier 2 Service Desk Technician with exceptional people skills and a knack for solving technical ...

Unio Digital

Tier II Service Desk Engineer

Tucson, AZ · On-site

We believe technology should be intuitive, not intimidating. We are looking for an experienced Tier 2 Service Desk Technician with exceptional people skills and a knack for solving technical ...

GDIT

$21.82 - $29.52/hr

Technical Support, Technical Troubleshooting, Telecommunication Technologies Certifications: None Experience: 2 + years of related experience US Citizenship Required: Yes COMSEC Tier 2 Technical ...

Arizona State University

LMS Tier 2 Admin

Tempe, AZ · On-site

$50K/yr

Job Profile: IT Support Specialist 2 Job Family: IT Support Services Time Type: Full time Apply ... As part of the ET, the LMS Tier 2 Admin will contribute to the effective development, deployment ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · On-site

$20.25 - $27.25/hr

Help Desk - Tier 1 18548 Scottsdale, AZ 11/29/2023 9:38:00 AM Infrastructure Contractor-1099 ... technologies. • Uses the IT Service Management tool to accurately document all incoming ...

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Tier Tech information

What is a tier tech?

Tier Techs, or Tier Technicians, are IT professionals responsible for providing technical support at different levels, often classified as Tier 1, Tier 2, or Tier 3. Their primary role is to resolve hardware, software, and network issues for end-users, escalating complex problems to higher-tier support when needed. Tier Techs may work in help desks, IT departments, or managed service providers, ensuring smooth technology operations. The specific responsibilities can vary depending on the tier, with higher tiers handling more advanced and specialized issues.

What are the key skills and qualifications needed to thrive as a tier tech, and why are they important?

To thrive as a Tier Tech, you need strong troubleshooting abilities, foundational IT knowledge, and relevant certifications such as CompTIA A+ or Network+. Familiarity with ticketing systems, remote desktop tools, and operating system management is typically required. Excellent communication, patience, and problem-solving skills help in effectively assisting users and collaborating with team members. These skills are crucial to efficiently resolve technical issues, minimize downtime, and ensure user satisfaction.

What are some common challenges faced by tier techs when troubleshooting customer issues, and how can they overcome them?

Tier Techs often encounter challenges such as unclear customer descriptions of technical problems, high ticket volumes, and the need to prioritize urgent issues. Overcoming these challenges requires strong communication skills to extract relevant information, effective time management, and a systematic troubleshooting approach. Collaborating closely with other support tiers and documenting solutions thoroughly can also help Tier Techs provide better service and resolve issues efficiently.

What cities in Arizona are hiring for Tier Tech jobs?

Cities in Arizona with the most Tier Tech job openings:

Infographic showing various Tier Tech job openings in Arizona as of June 2026, with employment types broken down into 3% As Needed, 80% Full Time, 11% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Tier II Service Desk Engineer

Tucson, AZ • On-site

Unio Digital
1 - 10 employees
Learn more about Unio Digitalexternal

Full-time

Medical, Retirement, PTO

Re-posted 8 days ago

Key responsibilities

  • Provide support for technical issues, troubleshoot hardware and software problems, and resolve issues promptly

  • Document all interactions, issues, and resolutions in the ticketing system

  • Assist with client onboarding, conduct system maintenance, and develop documentation to support the support process

Job description

Uni Digital is an Arizona-based managed service provider (MSP) delivering Managed IT Services, Low Voltage Cabling, Access Control, Video Surveillance, and Intrusion Services across Tucson, Phoenix, and Flagstaff. We believe technology should be intuitive, not intimidating.

We are looking for an experienced Tier 2 Service Desk Technician with exceptional people skills and a knack for solving technical challenges. This role serves as a key point of contact for our clients, offering high-quality support and ensuring client satisfaction. You will address and resolve intermediate-level technical issues, provide guidance to Tier 1 technicians, and escalate complex issues to Tier 3 technicians as necessary. If you have a passion for ensuring top-quality user support and thrive in a collaborative environment, this role is for you.

Duties

  • Provide support for technical issues, troubleshoot hardware and software problems, and resolve issues promptly
  • Document all interactions, issues, and resolutions in our ticketing system
  • Communicate effectively with clients, providing updates and following up to ensure top-notch client satisfaction
  • Conduct regular system maintenance and updates for clients to ensure optimal performance and security
  • Assist with client onboarding and standardization projects as directed by project leads
  • Develop and maintain documentation, such as knowledge base articles, to help streamline the support process and assist other team members
  • Facilitate client training sessions on software applications and IT systems to enhance their productivity and understanding
  • Perform data backup and recovery operations for clients as needed
  • Participate in regular team meetings to discuss ongoing issues, updates, and team progress
  • Engage in root cause analysis for recurring issues, developing long-term solutions to minimize their occurrence
  • Maintain a high level of technical knowledge and skills, keeping up with new industry trends and technologies

Our Technology Stack

  • Helpdesk / Ticketing HaloPSA
  • Documentation Hudu
  • RMM Intune / Immybot
  • Networking Meraki
  • Email/Calendar/Voice/AD Microsoft 365
  • Security Cameras Rhombus
  • Door Access Avigilon Alta

Qualification

  • 4+ years of experience in an IT service desk role or similar
  • Prior experience at a managed service provider is a plus and critical to understand the fast-paced nature of the industry
  • Experience with Microsoft 365, Azure Active Directory, Intune, or other RMM agents
  • Client-oriented approach with a passion for delivering high-quality customer service
  • A self-starter who is eager to expand their qualifications
  • High level of attention to detail
  • Excellent verbal and written communication skills
  • IT related degree and/or certifications (Cisco, A+, Network+, Microsoft, or equivalent)

Benefits

  • 401K Company Match 4%
  • Health Insurance Premiums 100% Company Paid
  • PTO - 80 Hours Per Year (Year 1)
  • Company Paid for Options for Continued Education, Certifications, & Trainings

Our Core Values

Dream Big, Then Make it Real

We flex our imagination and challenge ourselves to a higher standard.  Do, rather than talk and tell.

Client Driven Results

Clients trust us to find solutions that deliver exceptional results.  When they succeed, we succeed.

Own Your Progress

We continuously improve through rapid innovation and embracing our mistakes.  Own it means a relentless pursuit of the solution.

We Do It Righteven when no one's watching. Period.

We offer a competitive salary and benefits package and foster an environment that supports continuous learning and development. If you are a problem-solver who enjoys helping clients and working in a dynamic team, we would love to hear from you.