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Tier Audio Visual Support Technician Jobs (NOW HIRING)

Iron Bow Technologies

A/V Support Technician

Washington, DC · On-site

$75K - $85K/yr

HOW YOU'LL MAKE AN IMPACT Our A/V Support Technician will provide AV services to DOJ customers and ... Support customer request for assistance and solutions through requests escalated from our Tier 1 ...

University of Kansas

AV Technician

Lawrence, KS · On-site

60% - Campus Audio/Visual Support: Provide for trouble calls/tickets for in-session classes, events ... This position will work closely with the AV Installation Technicians to provide AV support for ...

The Ford Agency

Senior Audio-Visual Engineer

Washington, DC · On-site

$140K - $172K/yr

This role will provide A/V support to attorneys, clients, staff, and executives, for internal and external meetings, events, and conferences. The Engineer will work closely with the Client Services ...

ford agency

Senior Audio-Visual Engineer

Washington, DC · On-site

$154K - $190K/yr

This role will provide A/V support to attorneys, clients, staff, and executives, for internal and external meetings, events, and conferences. The Engineer will work closely with the Client Services ...

IMPYRIAN

A/V TECHNICIAN I

Silver Spring, MD · Remote

$22.60 - $25/hr

We are seeking an AV Support Technician who excels at delivering exceptional audiovisual support ... Provide audio-visual training to clients and other audio-visual technicians. * Crosstrain backup ...

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How much do tier audio visual support technician jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for tier audio visual support technician in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What is a Tier Audio Visual Support Technician?

A Tier Audio Visual (AV) Support Technician is a technical professional who provides support and troubleshooting for audio and visual equipment, such as projectors, microphones, conferencing systems, and display screens. They handle setup, maintenance, and repair of AV systems in environments like offices, schools, or event spaces. The 'Tier' designation typically refers to the level of support, with higher tiers addressing more complex issues. These technicians often work directly with end-users to resolve technical problems and ensure smooth operation of AV technology. Their role is essential for facilitating meetings, presentations, and events that depend on reliable AV systems.

What are the key skills and qualifications needed to thrive as a Tier Audio Visual Support Technician?

To thrive as a Tier Audio Visual Support Technician, you need strong troubleshooting skills, knowledge of AV systems, and experience with hardware and software integration, often supported by a relevant technical certification or degree. Familiarity with AV control platforms (like Crestron or Extron), video conferencing tools, and ticketing systems is typically required. Excellent customer service, clear communication, and the ability to remain calm under pressure are crucial soft skills for this role. These skills ensure timely and effective resolution of technical issues, minimize downtime during events or meetings, and maintain a high level of client satisfaction.

What are some of the most common challenges faced by a Tier Audio Visual Support Technician, and how can they be effectively addressed?

Tier Audio Visual Support Technicians often encounter challenges such as troubleshooting complex AV system issues under tight time constraints, managing multiple support requests simultaneously, and adapting to rapidly evolving technology. Effective communication with end-users and team members is crucial, as is staying up to date with the latest AV hardware and software. Proactively developing strong problem-solving skills and maintaining thorough documentation of recurring issues can greatly help in efficiently resolving technical problems and improving overall service quality.

What are popular job titles related to Tier Audio Visual Support Technician jobs?

For Tier Audio Visual Support Technician jobs, the most frequently searched job titles are:

A/V Support Technician

Washington, DC • On-site

Iron Bow Technologies
IT Services • 1 - 5K employees
Learn more about Iron Bow Technologiesexternal

$75K - $85K/yr

Full-time

Posted 23 days ago

Job description

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"
We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.
Whether we team with clients, colleagues, or partners, we put each other first. It's The Iron Bow Way.
THE OPPORTUNITY
Iron Bow Technologies is seeking an experienced A/V Support Technician to support an existing, long time Federal Government customer, the Department of Justice (DOJ). This position requires onsite work at the customer site in Washington, DC. Our position requires the ability of obtain and hold an active Secret clearance.
HOW YOU'LL MAKE AN IMPACT
Our A/V Support Technician will provide AV services to DOJ customers and end users. Support services include video conferencing assistance as well as triage and support customer assistance requests via support tickets escalated to the AV Team. The person we seek for this position will have a passion for positive customer experiences. The right candidate will be a champion to ensure tasks are performed and meet our quality standards and meet the needs of the customer. Responsibilities include:
  • Understanding our client's business needs and continually strive to meet these needs.
  • Support customer request for assistance and solutions through requests escalated from our Tier 1 Call Center.
  • Keep information updated up to date in the ITSM for customer support requests, and once completed, update the ITSM to show resolution.
  • Visiting DOJ offices to assess and resolve A/V equipment and/or operational issues.
  • Visit DOJ sites/conference rooms every two weeks to validate A/V equipment is operational and mitigate found problems before an incident is reported, to ensure A/V equipment is clean and organized, and to ensure necessary peripherals are present and ready (ie, wireless mice and microphones).
  • Field customer's input on the systems and pass that input onto the Government's A/V points of contact (POCs).
  • Aid the Government's A/V POCs in the design of new A/V systems and/or enhancements to existing systems.
  • Consistently strive to provide services that align with contractual SLAs.
  • Support SOP development and update, creation of brochures, quick help guides, best practice tips, how-to guides, knowledge articles, and other publication sources that provide guidelines on use and processes.

SKILLS THAT DRIVE SUCCESS
  • A minimum of 2 years of experience supporting customer's A/V operations, including conference rooms and being responsive to customer support needs.
  • At least 2 years of hands-on AV experience with Crestron and/or Extron A/V equipment, Polycom, Cisco, and/or LifeSize VTC equipment.
  • Ability to effectively communicate with all levels of the project team, and with Exec Leadership.
  • Capable of regularly lifting/moving up to 25 pounds, and occasionally up to 50 pounds, as well as work within tight spaces.
  • Ability to hold/maintain an active Secret clearance - an existing clearance is preferred, will also consider a candidate who does not hold but is confident they can obtain.
  • Associate's degree in IT or related field, will consider an additional 4 years of experience (total 6) in lieu of an AS degree.
  • Certifications requirements are - CTS (Certified Technology Specialist) and DM-NVX-N (Crestron DigitalMedia Networking Certification) - have certs coming in or commit to obtaining within 60 days of hire.
  • Added nice to hold certifications are - CCSP (Certified Customer Service Professional) and/or CTS-I (Certified Technology Specialist (Installation)).

WHAT SETS YOU APART
  • Experience working for a Systems Integrator, VAR, or government contractor.
  • Strong technical and consultative skills
  • Relevant experience in key competitor technology offerings to drive business outcomes
  • OEM Certification such as: HPE Professional, Cisco Certified Specialist or Dell Sales Portfolio certifications are a plus

WHY YOU'LL LOVE IT!
  • Be a leader in providing the highest level of customer experience excellence in a fast passed and exciting environment and a role model for team members.
  • Iron Bow is rapidly growing and with growth comes opportunity for all. There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
  • Be a part of organizational transformation. Now's the time to join. Iron Bow is redesigning the customer and employee experience. This new approach elevates all and truly enables success.

COMPENSATION AND BENEFIT INFORMATION
The salary range for this position is $75,000-85,000. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.
Iron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities. This range represents only one component of Iron Bow's total compensation package. An overview of our benefits is available on our careers page.
#LI-PD1 #LI-REMOTE
OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT
Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.

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