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Tier 3 Process Assistant Jobs in Conroe, TX (NOW HIRING)

NRG

Sr. Manager, Employee Relations

Houston, TX

Partner closely with Enterprise Investigations regarding Tier 3 investigations and escalations ... Lead employee relations process improvement initiatives. * Recommend technology, workflow, and ...

KIPP

Manager of Literacy Interventions

Houston, TX

This role directly supports campus-based APSS leaders (Assistant Principals of Student Support) in ... and Tier 3 literacy intervention systems, improve student outcomes, and maintain compliance with ...

KIPP

Manager of Literacy Interventions

Houston, TX

This role directly supports campus-based APSS leaders (Assistant Principals of Student Support) in ... and Tier 3 literacy intervention systems, improve student outcomes, and maintain compliance with ...

KIPP

Manager of Literacy Interventions

Houston, TX

This role directly supports campus-based APSS leaders (Assistant Principals of Student Support) in ... and Tier 3 literacy intervention systems, improve student outcomes, and maintain compliance with ...

KIPP

Manager of Literacy Interventions

Houston, TX

This role directly supports campus-based APSS leaders (Assistant Principals of Student Support) in ... and Tier 3 literacy intervention systems, improve student outcomes, and maintain compliance with ...

KIPP

Manager of Literacy Interventions

Houston, TX · On-site

This role directly supports campus-based APSS leaders (Assistant Principals of Student Support) in ... and Tier 3 literacy intervention systems, improve student outcomes, and maintain compliance with ...

D1 Training

Sales Manager

Spring, TX · On-site

$17 - $19/hr

... = 3.0% (From net profit dollar 1) • Tier 2: $12,000+ = 5% (From net profit dollar 1, not ... With all who participate in the D1 training process moving aggressively towards their goals.

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Tier 3 Process Assistant information

See Conroe, TX salary details

$12

$21

$41

How much do tier 3 process assistant jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for tier 3 process assistant in Conroe, TX is $21.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $25.34 per hour, depending on experience, location, and employer.

What is a Tier 3 Process Assistant?

Tier 3 Process Assistants are experienced employees who support operations by handling advanced process issues, training new associates, and ensuring that workflows run smoothly. They often act as a bridge between associates and managers, troubleshooting problems and escalating complex situations as needed. Their responsibilities typically include monitoring productivity, providing process improvements, and ensuring adherence to company policies and safety standards. This role requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Tier 3 Process Assistant?

To thrive as a Tier 3 Process Assistant, you need strong organizational skills, attention to detail, and a solid understanding of warehouse or logistics operations, often supported by experience or relevant training. Familiarity with warehouse management systems (WMS), inventory tracking tools, and data entry software is typically required. Exceptional problem-solving abilities, leadership, and effective communication set outstanding candidates apart in this role. These skills and qualities are crucial for ensuring efficient processes, accurate order fulfillment, and smooth team coordination in high-volume operational environments.

How does a Tier 3 Process Assistant typically collaborate with other teams to resolve complex operational issues?

Tier 3 Process Assistants often serve as escalation points for operational problems that frontline teams cannot resolve. They work closely with supervisors, quality assurance, and technical support teams to identify root causes and implement process improvements. Regular communication and cross-functional meetings are essential for sharing insights and ensuring alignment on solutions. This collaborative approach helps maintain workflow efficiency and supports continuous improvement within the organization.

What is the difference between Tier 3 Process Assistant vs Tier 2 Process Assistant?

AspectTier 3 Process AssistantTier 2 Process Assistant
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; some experience preferred
Work EnvironmentManufacturing or production facilities, often in warehousesManufacturing or production facilities, often in warehouses
Employer UsageCommonly used in large manufacturing plants and distribution centersUsed in similar settings, often as a stepping stone to higher roles

Both roles involve supporting production processes, but Tier 3 Process Assistants typically have more responsibilities and require more experience. They often serve as team leads or coordinators within manufacturing environments, whereas Tier 2 Process Assistants focus on assisting with daily operations under supervision.

What job categories do people searching Tier 3 Process Assistant jobs in Conroe, TX look for?

The top searched job categories for Tier 3 Process Assistant jobs in Conroe, TX are:

What cities near Conroe, TX are hiring for Tier 3 Process Assistant jobs?

Cities near Conroe, TX with the most Tier 3 Process Assistant job openings:

Tier 3 Process Assistant jobs near you
Infographic showing various Tier 3 Process Assistant job openings in Conroe, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 3% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $45,363 per year, or $21.8 per hour.

Tier 2 or Tier 3 Customer Support Representative

NextGen | GTA: A Kelly Telecom Company

Houston, TX • On-site

$16.25 - $20.75/hr

Other

Posted 6 days ago

Job description

Tier 2 or Tier 3 Customer Support Representative-: Hybrid – Houston, TX-77092


Job Summary


We are seeking a Customer Support Representative to serve as the first point of contact for customers experiencing issues with telecommunications products and services, including voice, data, and transport services.

This role provides initial troubleshooting, responds to customer inquiries, documents service issues, and escalates complex technical problems to Tier 2 or Tier 3 support teams. The position is based in Houston, TX, with a hybrid work model combining remote support with on-site collaboration and training.


Candidates should be located within commuting distance of Houston and be comfortable working independently as well as collaboratively with a local team.


Key Responsibilities

  • Serve as the first point of contact for customers through phone, email, and chat.
  • Provide basic technical troubleshooting for issues involving internet connectivity, voice services, VoIP, and other telecommunications services.
  • Use knowledge bases, diagnostic tools, and established procedures to identify and resolve customer issues.
  • Respond to customer inquiries related to billing, accounts, service availability, and existing or new services.
  • Accurately document customer interactions, troubleshooting steps, and resolutions in CRM and ticketing systems.
  • Escalate unresolved or complex technical issues to appropriate Tier 2 or Tier 3 support teams.
  • Keep customers informed throughout the troubleshooting and escalation process.
  • Maintain a professional, patient, and empathetic approach when handling frustrated or dissatisfied customers.
  • Schedule service appointments for technical repairs, installations, or issues that cannot be resolved remotely.
  • Collaborate effectively with technical support teams and other internal departments.


Required Skills & Qualifications

  • Excellent verbal and written communication skills with a strong customer-service mindset.
  • Patient, empathetic, and effective active-listening skills.
  • Fundamental understanding of telecommunications services and network technologies.
  • Basic knowledge of routers, switches, networking, VoIP, voice, and data services.
  • Strong analytical and troubleshooting skills.
  • Experience using CRM platforms, ticketing systems, knowledge bases, and diagnostic tools.
  • Ability to multitask, prioritize, and manage multiple customer issues in a fast-paced environment.
  • Strong attention to detail and commitment to accurate documentation.
  • Ability to work independently while contributing effectively to a team environment.
  • Willingness to work flexible hours, including evenings and weekends, as business needs require.


Education & Experience

  • High school diploma or equivalent required.
  • Associate degree or relevant technical certifications such as CompTIA A+ or ITIL Foundation are a plus.
  • Previous experience in customer service, technical support, telecommunications, help desk, or a call center environment is preferred.


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