ZipRecruiter

Log In

1

Tier 2 Software Developer Jobs in Florida (NOW HIRING)

CoServe Global Solutions

C++ Software Developer

Sarasota, FL · On-site

$47.25 - $63.50/hr

Due to the growth of their business, they have an immediate need to add TWO Software Developers to their team in Sarasota Florida. Sarasota is a magnificent place to live, with both a low cost of ...

CoServe Global Solutions

C++ Software Developer

Sarasota, FL · On-site

$47.25 - $63.50/hr

Due to the growth of their business, they have an immediate need to add TWO Software Developers to their team in Sarasota Florida. Sarasota is a magnificent place to live, with both a low cost of ...

The Josef Group

Software Developer

Sarasota, FL · On-site

We are seeking a motivated software developer to support the ongoing development, modernization ... Position Requirements 2-10 years of experience to help design, maintain, and support a mission ...

1 point system

Software Developer Team Lead

Miramar, FL · On-site

$107K - $134K/yr

-Software Developer III (Level 3) -Lead Full Stack Developer: React & .NET) -Will not be managing ... Provides tier III technical support for staff on internal and external core and web applications ...

PAX Technology

Software Developer

Jacksonville, FL · On-site

Software Developer Job Summary: We're looking an Android Payment Application Developer who will be ... What You'll Need: * 2+ years of hands-on experience developing Android applications using Java and ...

CACI

Network Engineer Tier 2

Cape Canaveral, FL · On-site

Job Title: Network Engineer Tier 2 Job Category: Information Technology Time Type: Full time ... software problems involving the applications, the operating system, the hardware, the ...

CACI

Network Engineer Tier 2

Cape Canaveral, FL

Job Title: Network Engineer Tier 2 Job Category: Information Technology Time Type: Full time ... software problems involving the applications, the operating system, the hardware, the ...

Astrion

Software Engineer II

Eglin Air Force Base, FL

$85K - $110K/yr

Overview SOFTWARE ENGINEER II LOCATION: Eglin AFB, FL JOB STATUS: Full-Time CLEARANCE: Secret ... Familiar with Visual Studio and Team Foundation Server (TFS) or Azure DevOps. * Excellent ...

previous pagenext page

Showing results 21-40

All JobsTier 2 Software Developer JobsTier 2 Software Developer Jobs in Florida

Tier 2 Software Developer information

What cities in Florida are hiring for Tier 2 Software Developer jobs?

Cities in Florida with the most Tier 2 Software Developer job openings:

Infographic showing various Tier 2 Software Developer job openings in Florida as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution.

Tier 2 Service Desk Technician

Orlando, FL • On-site

GLOTECH, Inc.
See more jobs at GLOTECH, Inc.external

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Overview
GLOTECH, Inc., founded in 1995, is a privately and minority-owned company serving military, federal and commercial clients. We are a successful Information Technology firm with a large staff currently providing superior information technology and advanced engineering services around the world. Our success is built on attracting and retaining quality staff through a highly competitive benefits package with a special focus on continuing career development and corporate financial support. We also maintain a collegial working environment and offer our staff opportunities to improve and enhance their skills.
GLOTECH is committed to a comprehensive employee benefits program that helps our employees stay healthy, feel secure and maintain a work/life balance. We provide medical dental and vision care, disability insurance (short and long term), Life & AD&D Insurance, Flexible Spending Accounts (Healthcare, Dependent Care and Commuter Transportation and Parking Reimbursement), and Employee Assistance Programs. Additionally, we provide Annual Leave, Sick Leave, Holiday Pay, Educational Assistance, Certification /Training Reimbursement, and a 401(k)-retirement savings contribution plan (with employer match).
Responsibilities
This is a talent pipeline opening. We are building a network of qualified talent for general consideration of future full time or temporary Tier 2 Service Desk Technician job openings.
GLOTECH, Inc. is seeking a Tier 2 Service Desk Technician to join our team in Orlando, Florida. The TIER 2 Service Desk technician is responsible for receiving and documenting major incident and request management issues supporting United Parks & Resorts, including Corporate and all park locations. TIER 2 Service Desk technician responsibilities include monitoring SEA systems for equipment failure, errors in performance or hardware failures. TIER2 Service Desk Technician provides mentorship of TIER 1 personnel, communication with the user population via telephone or email, creating, adding to, or modifying the issue or request in the service management system, conducting Level II and some Level III triage, and escalating to TIER 3 as required in accordance with established Service Level Agreements.
Provide project support, configuration management, and application monitoring support as required. Participate in problem management operations. Provide desktop support and assistance with Microsoft Office products. Additional areas of responsibilities include both passive and active network and enterprise monitoring and initiating appropriate responses as required. Some weekend and after hours support is to be expected.
  • Provide exceptional and professional customer service to our internal customers
  • Log all contacts - calls, emails, web forms, chat sessions, or voicemails - into the appropriate ticketing tool
  • Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools
  • Show strong initiative, attention to detail and ability to interpret and resolve problems
  • Research and develop resolutions for problems that are presented, and when necessary escalate to the appropriate escalation partners or internal management or subject matter experts
  • Develop strong relationships with client and escalation groups in order to ensure forwarded requests are completed in timely and efficient manner.
  • Provide an escalation path for Level 1 analysts and provide coaching and mentoring on issues that do not need to be escalated
  • Primary contributor and reviewer of knowledge base
  • Participates in the development and maintenance of Service Desk procedures and documentation
  • Participate in ongoing training for service desk operations
  • Lead and deliver on small or medium projects that may be assigned
  • Able to work varying shifts in support of a 24x7 operation

Qualifications
  • BS degree in computer science or related technical field OR a minimum of three years' experience in a service desk or help desk environment in lieu of degree.
  • Microsoft certifications are a plus.
  • Positive Customer service oriented in potentially high stress scenarios.
  • Significant knowledge of Active Directory required.
  • Knowledge of Microsoft SQL scripting preferred.
  • Must be available to cover On-call rotation one or two weeks a month.
  • Experience working in a NOC and proactively monitoring software and hardware systems is a plus.
  • Must be available to work onsite in Orlando, FL as needed.

GLOTECH, Inc. is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

Apply