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Tier 2 Software Developer Jobs (NOW HIRING)

Automationtechies

SCADA Software Technician

Madera, CA · On-site

... Tier 2 software support lead for existing projects--diagnosing complex software-related issues, resolving them when possible, and collaborating with engineering for escalations. You will also be ...

Automationtechies

SCADA Software Technician

Madera, CA · On-site

... Tier 2 software support lead for existing projects--diagnosing complex software-related issues, resolving them when possible, and collaborating with engineering for escalations. You will also be ...

Makpar

$71K - $98K/yr

Candidates must be prepared to support Tier 2 and Tier3 troubleshootingand to remain involved after ... Experience with zero-downtime deployments, stateless microservices, and production DevOps support.

Makpar

Software Systems Engineer II

$99K - $136K/yr

Candidates must be prepared to support Tier 2 and Tier 3 troubleshooting and to remain involved ... Experience with zero-downtime deployments, stateless microservices, and production DevOps support.

Makpar

Software Systems Engineer II

$99K - $136K/yr

Candidates must be prepared to support Tier 2 and Tier 3 troubleshooting and to remain involved ... Experience with zero-downtime deployments, stateless microservices, and production DevOps support.

Technamo LLC

Software Developer 3

Austin, TX · On-site

Technamo is a Tier-I Contractor to provide IT Services to virginia govt. agencies (70+ entities ... Two software developers are being solicited by TDI to perform work on legacy modernization projects ...

Technamo

Software Developer 3

Austin, TX · Hybrid

Technamo is a Tier-I Contractor to provide IT Services to virginia govt. agencies (70+ entities ... Two software developers are being solicited by TDI to perform work on legacy modernization projects ...

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As of Sep 11, 2026, the average yearly pay for tier 2 software developer in the United States is $111,845.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $130,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Tier 2 Software Developer job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 86% Full Time, 9% Part Time, and 3% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $111,845 per year, or $53.8 per hour.

Tier 2 Software Customer Success Specialist

Tucson, AZ • On-site

Next Step Systems
IT Services • 11 - 50 employees
Learn more about Next Step Systemsexternal

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

Key responsibilities

  • Respond to higher level customer support tickets related to proprietary software and troubleshoot complex issues via Zoom calls.

  • Work on a ticketing system to triage, resolve incidents, and support customer requests, including providing full resolution on first encounter.

  • Collaborate with development teams and support the Tier 1 team by training, supporting processes, and recommending solutions based on customer trends.

Job description

Tier 2 Software Customer Success Specialist, Tucson, AZ
The Tier 2 Software Customer Success Specialist will respond to higher level CS Solutions Center tickets to support customer end users as well as troubleshooting and addressing Tier II requests on a daily basis.
Responsibilities:
- You will be working on a ticketing system to triage software issues that come up with our proprietary software.
- Streamline business operations by modifying and creating new processes and procedures.
- Develop support and training tools that increase software usability.
- Resolve incidents posted in the Solution Center.
- Continually and proactively work toward improving the implementation experience for customers, colleagues and company.
- The Tier II staff will be required to be on Zoom calls with customers to troubleshoot complex problems with EHR Software.
- You will need to be able to determine if the issue is computer, network, software or browser related.
- Work on data analytics for customer dashboards.
- Regression tests the software environment through both manual and automated testing procedures.
- Work with our development team both in the U.S. and internationally.
- Train and support the Tier 1 Support team on processes, tickets and customer service.
- Second level support for more complex customer requests.
- Focus on providing full resolution on first encounter.
- Be comfortable with a performance-based metric style environment.
- Stay up to date on new products and services.
- Collaborate with leadership, business development and product development teams regarding customer trends.
- Engage with leadership on a regular basis to recommend advanced solutions to reduce the number of customer submissions based on current trends.
- Have an understanding of troubleshooting complex tasks.
Qualifications:
- Bachelor of Science degree in computer science, Management Information Systems, Information Technology, Systems Administration is preferred.
- 1-3 years of experience with Electronic Health Records.
- 3-5 years in a customer support role (Technical or Customer Service Support).
- Knowledge of IT functional areas and responsibilities.
- Valid Arizona driver's license, satisfactory driving record and reliable transportation.
- Some travel required.
- Excellent verbal and written communication skills.
- Excellent working knowledge of tech applications and testing protocols, including Microsoft Teams or Slack, Infinity, Ticketing systems such as Jira, Zoho, Salesforce, Spreadsheets, Development software such as DevOps or Bug Tracker, Microsoft Flow, Testing software such as Cypress, Ranorex or Selenium.
- Critical thinking and problem-solving abilities.
- Attention to detail, deadlines and a desire to "get it done".
- Experience with performance-based metrics system.
- Be knowledgeable in Solution Center case management systems.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Tucson AZ Jobs, Tier 2 Software Customer Success Specialist, Electronic Health Records, Teams, Slack, Infinity, Jira, Zoho, Salesforce, Spreadsheets, DevOps, Bug Tracker, Technical Support, Healthcare, HIT, Arizona Recruiters, Information Technology Jobs, IT Jobs, Arizona Recruiting
Looking to hire for similar positions in Tucson, AZ or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Tier 2 Software Customer Success Specialists for jobs in Tucson, Arizona and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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