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Tier 1 Associate Jobs in Wheeling, IL (NOW HIRING)

Rezult Group, Inc

Associate Engineer

Buffalo Grove, IL · On-site

$50 - $55/hr

Provide tier 1, 2 and 3 engineering resource capabilities, both internally and externally. Associate Engineers possess and provide a growing range of engineering capabilities for the organization ...

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL · On-site

$17.50 - $22.50/hr

Associate's, Bachelor's or equivalent * Experience: 1-2 years of related experience * Experience with Zendesk preferred * Ability to identify problems quickly, and solve cases efficiently

WPP Media

Associate Director, Pitch

Chicago, IL · On-site

As an Associate Director, Growth, you will play a pivotal role in facilitating the end-to-end pitch ... Key Responsibilities: 1. Facilitate the End-to-End Pitch Process for Tier 2 & 3 Pitches: * Serve as ...

OCC

Associate Principal, Cyber Defense

Chicago, IL · On-site

Provide guidance and support to Tier 1 analysts on complex security issues. * Communicate effectively with stakeholders regarding security incidents and mitigation efforts. Continuous Improvement:

OCC

Associate Principal, Cyber Defense

Chicago, IL · On-site

Provide guidance and support to Tier 1 analysts on complex security issues. * Communicate effectively with stakeholders regarding security incidents and mitigation efforts. Continuous Improvement:

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All JobsTier 1 Associate JobsTier 1 Associate Jobs in Wheeling, IL

Tier 1 Associate information

See Wheeling, IL salary details

$28K

$146.2K

$321.5K

How much do tier 1 associate jobs pay per year?

As of Sep 7, 2026, the average yearly pay for tier 1 associate in Wheeling, IL is $146,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $220,000.00 per year, depending on experience, location, and employer.

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What are popular job titles related to Tier 1 Associate jobs in Wheeling, IL?

For Tier 1 Associate jobs in Wheeling, IL, the most frequently searched job titles are:

What cities near Wheeling, IL are hiring for Tier 1 Associate jobs?

Cities near Wheeling, IL with the most Tier 1 Associate job openings:

Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in Wheeling, IL as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 5% Part Time, and 19% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $146,204 per year, or $70.3 per hour.

Associate Engineer

Rezult Group, Inc

Buffalo Grove, IL • On-site

$50 - $55/hr

Other

Posted 7 days ago

Job description

***Not authorized to work with external agencies in this role, please do not contact me unless you are the person applying for this position. thank you.***

Terms: W2 Contract to Hire

Location:On-Site in Buffalo Grove, IL 60089

Pay Range = $50-$55/hr W2 Contract -> Conversion to FTE salary

Description:

Rezult continues to make great strides toward enhancing the technology services community nationwide. We are consistently looking for qualified professionals to join us in achieving success. 

Currently we are searching for an Associate Engineer to fulfill an immediate vacancy.

Job Description:

Provide tier 1, 2 and 3 engineering resource capabilities, both internally and externally.

Associate Engineers possess and provide a growing range of engineering capabilities for the organization internally and on occasion, externally.

Position Responsibilities:

• Participates in customer engagement of internal and external customers as directed.

• Participates in implementations for internal and external customers as directed.

• Delivers tier 1, 2 and 3 support for both internal and external customers.

• Provides technical mentorship for Junior Engineers.

• Provides peer review for Junior and Associate Engineers in change management process.

• Observes RCA’s and post-mortem analysis and reporting.

• Engages in troubleshooting efforts and escalations.

• Participates in communications with OEM’s and vendors.

• Attends in-person conferences, trade-shows, and customer events as required.

• Obtains valid certifications as required by organizational needs.

Position Skill Requirements:

• At least 3 years in validated technical engineering roles. Experience must include configuring and implementing enterprise solutions.

• Must have at least one Associate level certification in related area of expertise.

• Experience in at least one area of expertise which may include any of the following:

o Systems Security.

o Cloud infrastructure.

o Storage and compute infrastructure.

o Virtualization.

o M365 suite.

• Excellent communication skills, both spoken and written.

• Solid working relationships with engineers, operations, peers and all employees.

• Must be available for all tier 1, 2, 3 and 4 escalations. Escalate as appropriate.

• Must work within prescriptive maintenance windows, change control and escalations.

• Must work well both individually and in a team environment.

• Must present, preserve, and provide the appearance, communications, integrity and dignity of the organization to customers, employees, vendors, and the general public.

**Required Certification - At Least One from this list is required **

• Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
• Microsoft Certified: Cybersecurity Architect Expert (SC-100)
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Identity and Access Administrator Associate (SC-300)
• Microsoft Certified: Information Protection and Compliance Administrator Associate (SC-400/401)
• Relevant security, networking, and backup platform certifications

If your background, skills, and interest match the following; please apply online to ensure your credentials are reviewed by a skilled recruiter immediately. We look forward to working with you on this opportunity. For more information on Rezult and a list of additional job openings, please visit our website at rezultgroup.com

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