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Tier 1 Associate Jobs in Collins, GA (NOW HIRING)

Associate's or Bachelor's degree in Logistics, Business, Quality Management, or related field ... Ability to obtain and retain a Common Access Card (CAC) with Tier 1 Investigation. Job ID 2026 ...

Retail Sales - Part Time

Vidalia, GA · On-site

$11.50 - $13.25/hr

Make your well-being a priority with multiple top-tier health insurance options. Explore ... Customer Service Associates work in one of the following departments, based on hiring needs and ...

Tier 1 Associate information

See Collins, GA salary details

$22K

$114.9K

$252.6K

How much do tier 1 associate jobs pay per year?

As of Aug 13, 2026, the average yearly pay for tier 1 associate in Collins, GA is $114,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,200.00 and $172,900.00 per year, depending on experience, location, and employer.

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.
What cities near Collins, GA are hiring for Tier 1 Associate jobs? Cities near Collins, GA with the most Tier 1 Associate job openings:
Infographic showing various Tier 1 Associate job openings in Collins, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $114,870 per year, or $55.2 per hour.

Quality Assurance Analyst

Akima, LLC

Fort Stewart, GA • On-site

Full-time

Retirement

Posted 15 days ago


Akima rating

6.8

Company rating: 6.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

376th of 447 rated engineering


Job description

The Quality Assurance Analyst supports the Quality Assurance Manager and Site Supervisor in ensuring compliance with ISO 9001:2015 standards, contractual requirements, and U.S. Army regulations for equipment turn-in operations. The QA Analyst performs inspections, audits, and data analysis to verify accuracy of records, accountability of equipment, and compliance with Army supply, maintenance, and property accountability procedures. This role helps ensure smooth turn-in operations, proper documentation, and government acceptance of equipment.
Responsibilities
Develops and implements processes and procedures meant to improve quality throughout the organization. Performs inspections of finished or in-process goods, analyzes data, and identifies trends in defects or errors. Investigates quality failures and recommends changes to internal procedures to prevent future quality issues. Assesses and reports on the impact of process changes on quality. May be responsible for monitoring vendors or suppliers for compliance with established or contracted quality standards. Performs work under direct supervision. Handles basic issues and problems, and refers more complex issues to higher-level staff. Typically requires BA and 0-2 years.
  • Quality Assurance & Compliance:
    • Conduct inspections of equipment turn-in processes to verify compliance with Army regulations (e.g., AR 710-2, AR 735-5, DA PAM 710-2-1, and applicable TMs).
    • Validate that all equipment, components, and basic issue items (BII) are properly accounted for prior to turn-in.
    • Review records, condition codes, and supporting documentation for accuracy and completeness.
    • Monitor site operations for compliance with ISO 9001:2015 QMS procedures.
  • Auditing & Reporting:
    • Assist in conducting internal audits of supply and property accountability records.
    • Document findings, prepare quality reports, and submit recommendations for corrective and preventive actions.
    • Track and follow up on non-conformance reports until closure.
    • Support government inspections and acceptance processes during turn-in.
  • Data & Records Management:
    • Maintain accurate QA documentation, inspection checklists, and audit reports.
    • Verify that equipment transactions are properly documented in Army logistics systems (e.g., GCSS-Army, LMP).
    • Support accountability of government property by maintaining traceable records of inspections.
  • Process Improvement:
    • Identify inefficiencies or risks in the turn-in process and recommend corrective actions.
    • Support the QA Manager in implementing continuous improvement initiatives to enhance compliance and efficiency.
    • Provide feedback to supervisors and staff on recurring quality issues.
  • Training & Awareness:
    • Assist in training site personnel on quality procedures, turn-in standards, and documentation requirements.
    • Promote a culture of compliance, accuracy, and accountability across all equipment turn-in functions.

Qualifications
  • Education: Associate's or Bachelor's degree in Logistics, Business, Quality Management, or related field (preferred).(or equivalent military/civilian experience)
  • Experience:
    • 2-4 years of experience in quality assurance, logistics, or supply operations.
    • Prior military logistics/property accountability experience preferred.
    • Familiarity with U.S. Army equipment turn-in procedures required.
    • Knowledge Requirements:
    • ISO 9001:2015 quality standards.
    • Army supply/property accountability regulations (AR 710-2, AR 735-5, DA PAM 710-2-1).
    • Army logistics IT systems (e.g., GCSS-Army).
  • Skills:
    • Strong attention to detail and organizational skills.
    • Proficiency in Microsoft Office (Excel, Word, PowerPoint).
    • Ability to analyze data and prepare detailed quality reports.
    • Good communication and teamwork skills to interact with Army officials and contractor personnel.
  • Requirements:
    • Real ID.
    • Valid driver's license; ability to travel (as required).
    • Ability to obtain and retain a Common Access Card (CAC) with Tier 1 Investigation.

Job ID
2026-24573
Work Type
On-Site
Company Description
Work Where it Matters
Akima Global Logistics (AGL), an Akima company, is not just another operations contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At AGL, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, AGL provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, AGL delivers comprehensive supply, transportation, and maintenance services designed to optimize and maintain operations.
As an AGL employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

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About Akima

Sourced by ZipRecruiter

As an Alaska Native Corporation headquartered in Herndon, Virginia, Akima is dedicated to delivering superior outcomes for our customers’ missions while simultaneously creating a long-lived asset for our Iñupiat shareholders. Akima maintains a portfolio of small businesses, 8(a) companies, and operating companies that deliver simplified and accelerated access to the products and services agencies need to ensure mission success.

Industry

Specialty trade contractors

Company size

5,001 - 10,000 Employees

Headquarters location

Herndon, VA, US

Year founded

1995

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