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Ticketing Associate Jobs in Austin, TX (NOW HIRING)

Roku

Systems Operations Associate

Austin, TX

The Systems Operations Associate facilitates the delivery of scalable process and product ... Comfort leveraging ticketing systems, reports, and dashboards (JIRA or Salesforce experience a plus)

Systemverse

Helpdesk Support Specialist

Austin, TX

$55K/yr

Accurately document incidents, requests, solutions, and procedures in the ticketing system ... Associate's or Bachelor's degree in Information Technology or a related field (or equivalent ...

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Ticketing Associate information

See Austin, TX salary details

$12

$30

$94

How much do ticketing associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for ticketing associate in Austin, TX is $30.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $38.85 per hour, depending on experience, location, and employer.

What are some common challenges faced by ticketing associates and how can they be addressed?

Ticketing Associates often encounter challenges such as handling high customer volumes, especially during peak event times, and resolving ticketing issues quickly and accurately. Staying calm under pressure and maintaining a positive attitude are crucial for providing excellent customer service. Familiarity with ticketing software and strong communication skills help resolve issues efficiently. Proactively collaborating with event staff and supervisors also ensures smooth operations and quick problem-solving.

What is a ticketing associate?

Ticketing Associates are professionals responsible for managing ticket sales and distribution for events, venues, or transportation services. They assist customers with purchasing tickets, handle ticketing system operations, provide information about events or schedules, and resolve customer issues related to ticketing. Ticketing Associates often work at box offices, online platforms, or call centers, ensuring a smooth and efficient ticketing experience for customers. Attention to detail, customer service skills, and familiarity with ticketing software are essential for this role.

What are the key skills and qualifications needed to thrive as a ticketing associate, and why are they important?

To thrive as a Ticketing Associate, you need strong customer service skills, attention to detail, and basic math proficiency, typically supported by a high school diploma or equivalent. Familiarity with ticketing software, point-of-sale (POS) systems, and sometimes CRM platforms is important for daily operations. Excellent communication, patience, and problem-solving abilities help you stand out in this role. These skills ensure efficient transactions, positive guest experiences, and smooth event or venue operations.

What is the difference between Ticketing Associate vs Customer Service Representative?

AspectTicketing AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation hubs, entertainment venuesCall centers, retail, service centers
Employer & IndustryEvent management, transportation, entertainmentRetail, hospitality, customer support
Common Search & ComparisonTicketing Associate vs Customer Service Representative

While both roles involve assisting customers, Ticketing Associates primarily handle ticket sales, reservations, and access control at events or transportation hubs. Customer Service Representatives provide broader support across various industries, focusing on resolving customer inquiries and issues. The roles overlap in communication skills and some technical knowledge, but Ticketing Associates specialize in ticketing systems and event access.

What are the most commonly searched types of Ticketing jobs in Austin, TX?

The most popular types of Ticketing jobs in Austin, TX are:

What are popular job titles related to Ticketing Associate jobs in Austin, TX?

For Ticketing Associate jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Ticketing Associate jobs in Austin, TX look for?

The top searched job categories for Ticketing Associate jobs in Austin, TX are:

What cities near Austin, TX are hiring for Ticketing Associate jobs?

Cities near Austin, TX with the most Ticketing Associate job openings:

Ticketing Associate jobs near you
Infographic showing various Ticketing Associate job openings in Austin, TX as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% In-person job distribution, with an average salary of $62,935 per year, or $30.3 per hour.

Systems Operations Associate

Roku

Austin, TX

Full-time

Posted 17 days ago

Job description

What does the team work on?

Platform Operations is a department focused on VOD and Live content ingestion as well as the automated onboarding and payouts of the Content Partners themselves. This content is inclusive of first party on demand and live streaming content, as well as deep links out to third party content partner services. There are multiple departments supporting different aspects of this workflow, but ultimately everyone is dedicated to ensuring content and partners are flowing through our infrastructure pipeline and that all content is playing back properly for end users. The department facilitates the systems architecture, infrastructure, tooling and business processes for the delivery and maintenance of content with a core focus on optimal user experience and monetization.

 What is the role?

The Systems Operations Associate facilitates the delivery of scalable process and product enhancements to Roku's content pipeline on behalf of key business stakeholders focused on business operations and service components. This role ladders up to the Platform Business & Revenue Operations group, which drives the vision, alignment, and execution of cross-functional workflows, tooling, and infrastructure needs for the content platform. The individual contributor serves as a subject matter expert of Roku's technology and business solutions owned and leveraged by the business operations department, supporting all aspects of change management related to feature releases and new process changes in partnership with business stakeholders. The Systems Operations Associate acts as the core liaison between business stakeholders and Roku's product and engineering teams, combining both technical and business functions that require strong organizational and communication skills. This fast-paced environment requires the ability to work autonomously with minimal supervision, and success depends on strong attention to detail, effective prioritization, and clear cross-functional communication.

 How will I use AI at Roku?

At Roku, we don't just use AI, we work with it. AI agents and smart tools help power drafts, analysis, and repetitive workflows, while our people bring direction, judgment, and accountability.

We value curious, adaptable builders, who can show how they've used AI, agents, or automation to move faster, improve quality, and scale their impact. Strong candidates know how to frame problems, guide AI-assisted work, check the output, and learn quickly. Above all, they bring curiosity, adaptability, and sound judgment.

 What are the responsibilities of the role?
  • Serve as a partner to business stakeholders and technical teams, understanding their workflows to identify opportunities for improved data accuracy, consolidation, and process efficiency
  • Own the accuracy and integrity of business operations data across core systems, ensuring stakeholders are working from a single, reliable source of truth
  • Support data governance and compliance requirements, including SOX and audit readiness, in partnership with legal, finance, and product teams
  • Complete quarterly gap analyses of as-is and to-be processes, translating findings into functional specifications for product and engineering
  • Collaborate with product and engineering leadership to design and improve in-house systems supporting business operations reporting, data consolidation, and workflow automation
  • Participate in sprint planning to prioritize enhancements and net-new feature requests across owned product roadmaps
  • Identify manual, error-prone, or duplicative workflows and drive automation initiatives that reduce risk and increase operational throughput
  • Support stakeholders in testing and validation of new product features, data models, and workflows
  • Develop and maintain documentation and training materials to support rollouts and drive tool adoption
  • Maintain familiarity with upstream and downstream system integrations and assess how feature enhancements or data changes may impact business operations
  • Support the maintenance of business and operational documentation in partnership with product and engineering counterparts
 What experience would help someone be successful in this role at Roku?
  • 2-3 years of experience in business operations, systems operations, or a related analytical/operational role
  • Experience with Salesforce, NetSuite, or other CRM/ERP systems
  • Experience with data governance, data quality management, and SOX or similar compliance frameworks
  • Experience supporting new product or feature launches requiring collaboration across cross-functional teams
  • Comfort leveraging ticketing systems, reports, and dashboards (JIRA or Salesforce experience a plus)
  • Strong communication skills, with the ability to translate between technical and non-technical audiences
  • Advanced Excel/data analysis skills; experience with BI or data visualization tools (e.g., Tableau, Looker) a plus
  • Self-organized with a structured, detail-oriented approach to workflows and problem-solving
  • Bachelor's degree in business, computer science, or a related discipline, or equivalent practical experience
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