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How much do ticketing archtics jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for ticketing archtics in the United States is $23.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $26.68 per hour, depending on experience, location, and employer.

What are some typical challenges faced by professionals working with Archtics ticketing systems, and how can they be managed?

Professionals working with Archtics ticketing systems often encounter challenges such as managing large volumes of ticket transactions during high-demand events, ensuring data accuracy, and troubleshooting technical issues quickly. Collaboration with IT teams and box office staff is crucial to resolve system glitches and provide seamless customer service. Staying up-to-date with Archtics software updates and participating in ongoing training can help address these challenges efficiently and maintain smooth operations.

What are Ticketing Archtics?

Ticketing Archtics refers to a ticketing and customer relationship management (CRM) platform developed by Ticketmaster, primarily used by sports teams, venues, and entertainment organizations. Archtics helps manage season ticket sales, customer accounts, renewals, and event access, providing tools for both sales and marketing teams. It is known for powerful reporting, account management, and integration with other Ticketmaster systems, making it a central solution for ticket operations and fan engagement.

What are the key skills and qualifications needed to thrive as a Ticketing Archtics Specialist, and why are they important?

To thrive as a Ticketing Archtics Specialist, you need a solid understanding of event ticketing processes, customer service, and data management, generally supported by experience in the live events or entertainment industry. Familiarity with Archtics ticketing software, CRM systems, and related reporting tools is typically required. Strong attention to detail, problem-solving abilities, and effective communication skills help professionals excel in this role. These competencies ensure efficient ticket operations, accurate data handling, and positive customer experiences for event attendees.

Title Director of Ticketing | Full-Time | Moody Center

Oak View Group

Austin, TX • On-site

$90K - $100K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Oak View Group rating

6.3

Company rating: 6.3 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

20th of 35 rated event venues

Job description

Director of Ticketing | Full-Time | Moody Center
Location US-TX-Austin
Job Post Information* : Posted Date 3 months ago(3/26/2026 2:44 PM)
Job ID 2026-30967
Category Box Office
Type Regular Full-Time
Location : Location US-TX-Austin
Job Post Information* : External Company Name Oak View Group
Job Post Information* : External Company URL https://www.oakviewgroup.com/
Location : Postal Code 78712
Location : Address 2001 Robert Dedman Dr
Job Post Information* : Post End Date 6/26/2026
Overview

Reporting to the Senior Vice President of Programming, The Director of Ticketing will provide leadership and direction of the Ticketing Department. The Director of Ticketing will create and oversee all concert and event ticketing operations (excluding University of Texas basketball games) for Moody Center. This candidate will be a driven, self-starter who works well without significant oversight. This candidate will interface with LiveNation and Ticketmaster to create and manage a one-of-a-kind ticketing system and process. The Director of Ticketing will ensure that the Ticketing Team operates within the scope of generally accepted ticket operations standards and practices. This role will oversee all ticket distribution and will hire, train, supervise and manage the ticket office staff.

This role pays an annual salary of $90,000-$100,000 and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until June 26, 2026.

Responsibilities
  • Ensure that an accurate building manifest for new venue is created in ticketing system.
  • Oversee builds for all arena events in Ticketmaster and manage all necessary holds for approximately 80 concerts/entertainment events and 45 community/rental events each year.
  • Develop and maintain relationships with promoters and their respective ticketing personnel.
  • Assist in the preparing, implementing and controlling all aspects of season ticket renewals, pricing, incoming payments and payment plans.
  • Manage relationships with third-party vendors.
  • Develop accurate and insightful reports on ticket sales and services as requested.
  • Support and aid in the hiring, managing, and training of ticket office staff.
  • Act as lead in software, including training for staff, and actively seeking out knowledge in all software in order to be the team expert in technology as it relates to the ticket office and ticketing.
  • Ensure the team is adhering to all PCI Compliance standards.
  • Work as the main facilitator for reconciliations with the finance department.
  • Communicate openly with Premium Sales department on all aspects of ticket operations.
  • Ensure supplies necessary are available for ticket operations (ticket stock, season tickets, forms, envelopes, etc.).
  • Oversee and provide enhancements to box office protocol.
  • Act as one of the primary Manger on Duty at assigned events held at arena.
  • Other duties as assigned.
Qualifications
  • Bachelor's degree in related field or a combination of related education and work experience.
  • 5-7+ years of entertainment ticketing experience. Experience with large-scale events in a concert setting at an arena (15,000+), stadium, or similar is preferred.
  • Experience with the Ticketmaster suite of products is required, including Host, Archtics (as a super user), TM1, TM Entry, and mobile technology.
  • Minimum of 3 years of supervisory experience managing a team.
  • Ability to lead with a team mentality that inspires and energizes staff to do their best while feeling supported.
  • Proficient in MS Office with Salesforce or similar CRM experience.
  • Strong written and verbal interpersonal skills.
  • Skilled in conflict resolution.
  • Ability to effectively collaborate with internal teams and external stakeholders with a positive attitude, professionalism, resourcefulness, and integrity.
  • Ability to work flexible hours including evenings, weekends, and holidays.
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