Ticket Operations Representative Jobs (NOW HIRING)

Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.
Requirements
Job Overview
Manager of Ticket Sales, Office of the Chief Commercial Officer/Georgetown University.
The Manager of Ticket Sales serves as a frontline revenue generator for Georgetown Athletics, responsible for driving new business across season tickets, partial plans, premium seating, and group sales. Reporting to the Senior Director, Commercial Business (Ticketing and Game Promotions) the Manager is primarily responsible for executing outbound sales campaigns, generating leads, conducting prospecting, delivering sales presentations, closing business, and meeting monthly and annual revenue goals across all University Sports, with particular emphasis on Men's Basketball.
This role is heavily focused on personal sales production. The Manager plays a major role in driving attendance, growing the customer base, and strengthening relationships with alumni, donors, families, businesses, and community groups.
The Manager collaborates closely with Ticket Operations and Marketing to coordinate group experiences, renewal campaigns, promotions, and premium opportunities. The position requires a professional, motivated seller who thrives in high-activity outbound environments and is committed to delivering exceptional customer service.
This position does not serve as the department's strategic leader-its primary purpose is to SELL and support departmental execution.
Duties include but are not limited to:
• Achieve monthly and annual revenue goals for season tickets, groups, partial plans, and premium seating across all Georgetown Sports.
• Conduct high-volume outbound outreach (calls, emails, texts) to qualified leads, past buyers, and new prospects.
• Lead sales presentations, premium tours, group outing proposals, and corporate prospecting.
• Build & manage personal pipelines using Salesforce, ensuring accurate notes, reporting, & follow-up cadence.
• Group sales execution including theme nights, local organizations, youth sports & community outreach
• Support retention efforts including renewals, customer service calls, and proactive outreach.
• Serve as primary sales lead for assigned segments (families, youth sports, corporate, alumni, etc.)
• Assist the Sr Director Commercial Business (Ticketing and Game Promotions) with training and mentoring Inside Sales Representatives and student sellers
• Represent the ticketing department on game days; staff sales tables; host premium prospects; and support group experiences.
• Partner with Ticket Operations on seating assignments, ADA requests, fulfillment, and customer communication.
• Provide exceptional customer service, managing escalated issues and VIP needs when directed.
• Perform other duties as assigned to support ticket sales, game operations, and departmental initiatives.
Work Interactions
The Manager of Ticket Sales works closely with the Commercial Business (Ticketing and Game Promotions) and communicates frequently with the Ticket Operations, Marketing, and Facilities & Events. This role is a primary point of contact for fans, group leaders, alumni, and community partners and serves in a customer-facing capacity.
The role requires collaboration with:
• Marketing (promotions, lead generation, email campaigns, digital strategy)
• Ticket Operations (fulfillment, inventory, seating maps)
• Finance (settlement and reconciliation support)
Requirements and Qualifications
B.A., or B.S required
The ideal candidate needs to demonstrate prior revenue results & sales successes. Additionally, candidate must have:
• Minimum of two (2) years of sales experience in collegiate athletics, professional sports, entertainment, or related field.
• Proven track record of meeting or exceeding revenue goals.
• Strong outbound selling skills-prospecting, presenting, and closing.
• Salesforce or CRM proficiency preferred.
• Strong written and verbal communication skills.
• Ability to thrive in a fast-paced, high-activity sales environment.
• Customer-service oriented with experience managing ticketing inquiries.
• Professional demeanor with the ability to engage alumni, families, VIPs, and corporate buyers.
• Ability to work evenings, weekends, and holidays as required for events.
Work Mode Designation
This position has been designated as Hybrid (four days in office, one day remote). Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.
Pay Range:
The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:
$44,022.00 - $73,406.80
Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors.
Current Georgetown Employees:
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Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.
Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodations for any part of the application and hiring process, please visit the Office for Equal Opportunity Compliance website for general information about requesting accommodations, as well as information about requesting accommodations specifically for applicants. You also can also contact the Office for Equal Opportunity Compliance at (202) 687-4798 or oeoc@georgetown.edu.
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.
EEO Statement:
GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.
Benefits:
Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.