Ticket Operations Associate Jobs in Spring Valley, NY

About Us:

YipitData is the leading market research and analytics firm for the disruptive economy and most recently raised $475M from The Carlyle Group at a valuation of over $1B. Every day, our proprietary technology analyzes billions of alternative data points to uncover actionable insights across sectors like software, AI, cloud, e-commerce, ridesharing, and payments.

Our data and research teams transform raw data into strategic intelligence, delivering accurate, timely, and deeply contextualized analysis that our customers-ranging from the world's top investment funds to Fortune 500 companies-depend on to drive high-stakes decisions. From sourcing and licensing novel datasets to rigorous analysis and expert narrative framing, our teams ensure clients get not just data, but clarity and confidence.

We operate globally with offices in the US (NYC, Austin, Miami, Cupertino), APAC (Hong Kong, Shanghai, Beijing, Singapore), and India. Our award-winning, people-centric culture-recognized by Inc. as a Best Workplace for three consecutive years-emphasizes transparency, ownership, and continuous mastery.

What It's Like to Work at YipitData:

YipitData isn't a place for coasting-it's a launchpad for ambitious, impact-driven professionals.

From day one, you'll take the lead on meaningful work, accelerate your growth, and gain exposure that shapes careers.

Why Top Talent Chooses YipitData:

• Ownership That Matters: You'll lead high-impact projects with real business outcomes
• Rapid Growth: We compress years of learning into months
• Merit Over Titles: Trust and responsibility are earned through execution, not tenure
• Velocity with Purpose: We move fast, support each other, and aim high-always with purpose and intention

If your ambition is matched by your work ethic-and you're hungry for a place where growth, impact, and ownership are the norm-YipitData might be the opportunity you've been waiting for.

We're looking for a Senior Workplace Operations Associate to serve as the operational backbone of our physical workspaces and workplace experience. This role is ideal for someone who thrives in a fast-paced, dynamic environment and is passionate about creating seamless, best-in-class office experiences that enable our teams to do their best work.

Reporting to the Associate Director, Global Workplace, you'll own day-to-day facilities management, drive process improvements, and partner cross-functionally with teams across the organization. You'll be the go-to expert for all things related to our office environments - from space planning and vendor management to health & safety compliance and workplace events support.

This is a hybrid role based in our NYC headquarters, with occasional travel to other US office hubs (Austin, Miami, Cupertino) as needed. 

• Facilities Management: Oversee the daily operations of our NYC headquarters and hub offices to ensure all workspaces are safe, functional, well-maintained, and reflect YipitData's culture and standards.
• Vendor & Budget Management: Source, negotiate, and manage relationships with facilities vendors and service providers (cleaning, maintenance, catering, supplies); track spend against budget and identify cost-saving opportunities.
• Space Planning & Optimization: Partner with leadership to plan and execute office layouts, seating arrangements, and workspace reconfigurations that support team growth, collaboration, and hybrid work models.
• Workplace Experience: Champion initiatives that enhance the employee workplace experience - from office amenities and food programs to in-office events and community-building efforts.
• Health, Safety & Compliance: Ensure compliance with local building codes, OSHA regulations, fire safety protocols, and ADA accessibility standards; maintain emergency preparedness plans and serve as a point of contact for building management.
• Project Management: Lead workplace projects end-to-end, including office buildouts, renovations, moves, and technology upgrades - managing timelines, budgets, and stakeholder communications.
• Operational Process Improvement: Develop and refine SOPs for workplace operations; identify bottlenecks, implement automation, and leverage technology (e.g., visitor management systems, room booking tools, ticketing platforms) to increase efficiency.
• Cross-Functional Collaboration: Partner closely with People Ops, IT, and Finance teams to support onboarding logistics, equipment provisioning, office access management, and employee engagement programming.
• Data & Reporting: Track workplace KPIs (e.g., space utilization, ticket resolution times, vendor SLAs, employee satisfaction scores) and present insights and recommendations to leadership.

• You have 3-5 years of experience in workplace operations, facilities management, office management, or a related field - ideally in a high-growth tech or professional services environment.
• You are a proactive problem-solver who anticipates needs before they arise and takes ownership of issues from identification through resolution.
• You have hands-on experience with vendor management, including contract negotiation, performance monitoring, and relationship building.
• You're comfortable with project management - you've led office moves, buildouts, or workspace redesigns and can juggle multiple priorities simultaneously.
• You're highly organized and detail-oriented, with a knack for creating and improving processes and documentation.
• You have working knowledge of health & safety regulations (OSHA, fire codes, ADA) and building management operations.
• You communicate clearly and effectively across all levels - from building engineers to C-suite executives - and thrive in a collaborative, cross-functional environment.
• You're tech-savvy and comfortable working with workplace tools (e.g., OfficeSpace, Slack, Google Workspace, Jira/ticketing systems).
• A bachelor's degree in Facilities Management, Business Administration, Hospitality, or a related field is preferred but not required - we value demonstrated skills and experience.

What We Offer:

Our compensation package includes comprehensive benefits, perks, and a competitive salary: 

• We care about your personal life, and we mean it. We offer flexible work hours, flexible vacation, a generous 401K match, parental leave, team events, wellness budget, learning reimbursement, and more!
• Your growth at YipitData is determined by the impact that you are making, not by tenure, unnecessary facetime, or office politics. Everyone at YipitData is empowered to learn, self-improve, and master their skills in an environment focused on ownership, respect, and trust. See more on our high-impact, high-opportunity work environment above!
• The annual on-target earnings for this position is anticipated to be up to $85,000. The final offer may be determined by a number of factors, including, but not limited to, the applicant's experience, knowledge, skills, abilities, as well as internal team benchmarks.
• The compensation package also includes equity.

Please note that for this position, we are not able to consider candidates who currently or in the future will require visa sponsorship.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity employer.

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