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Ticket Operations Associate Jobs in Bolingbrook, IL

SSA Group

Retail - Associate

Chicago, IL · On-site

$15.75 - $18/hr

Retail Associate - Pokemon Fossil Museum Exhibition Store (The Field Museum) Who are we: For more ... Support the Pokemon Fossil Museum Exhibition Store's operations: Cashier/Check-out service, ticket ...

Grimco

Warehouse Associate

Bolingbrook, IL · On-site

$15.75 - $18.75/hr

... operations, driving the efficiency and precision that exceeds our industry-leading standards. It ... Knowledge of WMS, printing ticket orders, MS Office Suite, email, internet navigation. * Ability to ...

Grimco

Warehouse Associate

Chicago, IL · On-site

$16.50 - $19.50/hr

... operations, driving the efficiency and precision that exceeds our industry-leading standards. It ... Knowledge of WMS, printing ticket orders, MS Ofce Suite, email, internet navigation. * Ability to ...

Grimco

Warehouse Associate

Bolingbrook, IL · On-site

$15.75 - $18.75/hr

... operations, driving the efficiency and precision that exceeds our industry-leading standards. It ... Knowledge of WMS, printing ticket orders, MS Office Suite, email, internet navigation. * Ability ...

Grimco

Warehouse Associate

Bolingbrook, IL · On-site

$15.75 - $18.75/hr

... operations, driving the efficiency and precision that exceeds our industry-leading standards. It ... Knowledge of WMS, printing ticket orders, MS Ofce Suite, email, internet navigation. * Ability to ...

Grimco

Warehouse Associate

Bolingbrook, IL · On-site

$15.75 - $18.75/hr

... operations, driving the efficiency and precision that exceeds our industry-leading standards. It ... Knowledge of WMS, printing ticket orders, MS Office Suite, email, internet navigation. * Ability to ...

Gici

Part-Time Retail Associate

Morris, IL · On-site

$14.75 - $17/hr

Job Summary The Retail Associate assists the store management team in reaching the operational ... eCommerce high ticket items. * Properly, efficiently and carefully pack curated products onto ...

Carvana

Security Associate - 3rd Shift

Crete, IL · On-site

$18.50 - $19.50/hr

JIRA Ticket Service Level Score Basic Qualifications * 1-2 years of experience within a customer ... The facility is a 24/7 operation and gates must be manned at all times. Of course, we'll make any ...

Carvana

Security Associate - 3rd Shift

Hoffman Estates, IL · On-site

$18.50 - $19.50/hr

JIRA Ticket Service Level Score Basic Qualifications * 1-2 years of experience within a customer ... The facility is a 24/7 operation and gates must be manned at all times. Of course, we'll make any ...

Carvana

Security Associate - 3rd Shift

Hoffman Estates, IL · On-site

$18.50 - $19.50/hr

JIRA Ticket Service Level Score Basic Qualifications * 1-2 years of experience within a customer ... The facility is a 24/7 operation and gates must be manned at all times. Of course, we'll make any ...

Carvana

Security Associate - 2nd Shift

Hoffman Estates, IL · On-site

$18.50 - $19.50/hr

JIRA Ticket Service Level Score Basic Qualifications * 1-2 years of experience within a customer ... The facility is a 24/7 operation and gates must be manned at all times. Of course, we'll make any ...

Carvana

Security Associate - 2nd Shift

Hoffman Estates, IL · On-site

$18.50 - $19.50/hr

JIRA Ticket Service Level Score Basic Qualifications * 1-2 years of experience within a customer ... The facility is a 24/7 operation and gates must be manned at all times. Of course, we'll make any ...

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All JobsTicket Operations Associate JobsTicket Operations Associate Jobs in Bolingbrook, IL

Ticket Operations Associate information

See Bolingbrook, IL salary details

$11

$25

$52

How much do ticket operations associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for ticket operations associate in Bolingbrook, IL is $25.95, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $29.95 per hour, depending on experience, location, and employer.

What are some common challenges faced by ticket operations associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What are the key skills and qualifications needed to thrive as a ticket operations associate?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What is a ticket operations associate?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

What are popular job titles related to Ticket Operations Associate jobs in Bolingbrook, IL? For Ticket Operations Associate jobs in Bolingbrook, IL, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Associate jobs in Bolingbrook, IL look for? The top searched job categories for Ticket Operations Associate jobs in Bolingbrook, IL are:
What cities near Bolingbrook, IL are hiring for Ticket Operations Associate jobs? Cities near Bolingbrook, IL with the most Ticket Operations Associate job openings:
Ticket Operations Associate jobs near you
Infographic showing various Ticket Operations Associate job openings in Bolingbrook, IL as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $53,980 per year, or $26 per hour.

Retail - Associate

SSA Group

Chicago, IL • On-site

$15.75 - $18/hr

Temporary

Re-posted 2 days ago

SSA Group rating

5.5

Company rating: 5.5 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

506th of 732 rated retailers

Job description

Who are we:
At SSA, we believe our work matters because the people do. For more than 50 years, we've helped create experiences that leave people feeling connected, inspired, and reminded that fun still matters.
Whether you're looking for your first job, building your career, or bringing years of experience to a new role, you'll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. More than 54% of our leaders are promoted from within, reflecting our commitment to investing in people and creating opportunities to succeed.
Retail Associate - Pokemon Fossil Museum Exhibition Store (The Field Museum)
Who are we:
For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.
Position Title: Retail Associate Pokemon Fossil Museum Exhibition Store (The Field Museum)
Type of Position: Part Time/Seasonal
Reports to: Retail Supervisor(s), Assistant Retail Operations Manager, and Retail Operations Manager
Responsibilities
  • Support the Pokemon Fossil Museum Exhibition Store's operations: Cashier/Check-out service, ticket taking, crowd management, inventory, merchandising.
  • Fulfill guest's needs quickly and efficiently.
  • Inform retail leadership in a timely manner when item quantities are low or special request. Working with warehouse team to pull & fill items as necessary.
  • Relay relevant comments received from customers directly to supervisor.
  • Maintain a clean, safe and organized work environment.
  • Uphold company policies and procedures.
  • Perform the steps of SSA 452 Hospitality to ensure a memorable experience for every guest and client.
  • Check and stock supplies in counter area, floor display, floor stands and cabinets neatly, accurately, and in a timely fashion.
  • Clean tables, chairs, equipment as needed.
  • Keep counter and floor in work or service area clean and free of debris.
  • Maintain balanced cash drawer as assigned.
  • Perform other related duties, tasks, and responsibilities as assigned from time to time.
  • Merchandise product to maximize sales.
  • Increase sales by promotional items or suggestive selling.
  • Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
  • Supports SSA / Pokemon Fossil Museum in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
  • Perform other tasks as deemed necessary.

Job Requirements
  • Strong interpersonal and communication skills.
  • Thrive in a team environment while having the ability to work independently and demonstrated flexibility in a fast-paced environment.
  • Demonstrated ability to understand and implement written and verbal instructions.
  • Computer knowledge and skill level basic POS systems, and excel.
  • Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
  • Ability to work varied hours/days, including nights, weekends and holidays, as needed.

IDEA + Belonging
  • Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units
  • Focuses on removing barriers and empowering growth and opportunity for team members at all levels
  • Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary
  • Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back

Previous Experience
  • None required. Previous experience in guest-facing operations (Retail, Cashier, Ambassador, Guest Services, Concierge, Hospitality, Food Service) preferred.
  • Knowledge of the Pokemon brand and affiliated merchandise preferred.
  • All education backgrounds eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The Company reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)
Compensation and Benefits
  • On-Demand Pay Program: Get access to a portion of earned wages before payday.
  • Eligible for Overtime Pay
  • Holiday pay of 1.5x the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
  • Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.
SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.
All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.
OFFICE USE ONLY:
#LI-DNI
SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.
All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

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