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Ticket Office Representative Jobs (NOW HIRING)

Inter Miami CF LLC

Ticket Office Representative

Miami, FL · On-site

$15.50 - $21/hr

Description Join our Ticketing Operations Team as a Ticket Office Representative at Nu Stadium and help fans access the excitement of match day. What You'll Do: * Provide exceptional customer service ...

Inter Miami CF

Ticket Office Representative

Miami, FL · On-site

$15.50 - $21/hr

Join our Ticketing Operations Team as a Ticket Office Representative at Nu Stadium and help fans access the excitement of match day. What You'll Do: * Provide exceptional customer service to all ...

AEG

Ticketing - Box Office Representative PT

Nashville, TN · On-site

$16.50 - $22.25/hr

POSITION OVERVIEW The Ticket Office Representative is a part-time, event-day position responsible for providing exceptional customer service and assisting fans with ticket purchases and inquiries at ...

Hilltop Ski Area

Ticket Office Supervisor

Anchorage, AK · On-site

$18 - $20/hr

Position Summary Manages ticket office and retail store engaged in selling specific, related, or ... representative of those that must be met by an employee to successfully perform the essential ...

Tamus

Ticket Office Operations Specialist

Stephenville, TX · On-site

$47K - $63K/yr

The coordinator serves as a primary customer-facing representative of University Ticket Office and works closely with campus partners, event organizers, student employees, and patrons to support ...

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Ticket Office Representative information

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How much do ticket office representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for ticket office representative in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.12 per hour, depending on experience, location, and employer.

What does a ticket office representative do?

A Ticket Office Representative is responsible for selling tickets, assisting customers with purchases, and providing information about events or transportation schedules. They handle transactions, answer questions, resolve ticketing issues, and sometimes process refunds or exchanges. Additionally, they may assist with crowd control, ensure accurate records, and maintain a high level of customer service. The role requires strong communication skills, attention to detail, and the ability to work under pressure during busy periods.

What are the key skills and qualifications needed to thrive as a ticket office representative?

To thrive as a Ticket Office Representative, you need strong customer service skills, attention to detail, and proficiency in basic math, usually supported by a high school diploma or equivalent. Familiarity with ticketing software, point-of-sale (POS) systems, and sometimes cash handling procedures is typically required. Excellent communication, patience, and problem-solving abilities help you address customer inquiries and resolve issues efficiently. These skills ensure accurate transactions, positive guest experiences, and smooth operations in fast-paced event environments.

What are some common challenges faced by ticket office representatives, and how can they effectively manage them?

Ticket Office Representatives often encounter challenges such as handling high volumes of customer inquiries during peak event times, resolving ticketing discrepancies, and addressing last-minute changes or issues. To manage these challenges effectively, strong communication skills, attention to detail, and the ability to remain calm under pressure are essential. Additionally, being familiar with the ticketing software and maintaining a good rapport with both customers and event staff helps ensure smooth operations and a positive customer experience.

What is the difference between Ticket Office Representative vs Customer Service Agent?

AspectTicket Office RepresentativeCustomer Service Agent
Required CredentialsHigh school diploma; some roles may prefer customer service experienceHigh school diploma; customer service experience often preferred
Work EnvironmentTicket counters, box offices, event venuesCall centers, retail stores, service desks
Employer & Industry UsageTransportation, entertainment, sports venuesRetail, hospitality, telecommunications
Common Search & ComparisonTicket sales, event tickets, box office jobsCustomer support, help desk, service roles

While both roles involve assisting customers, Ticket Office Representatives primarily handle ticket sales and inquiries at venues or transportation hubs, whereas Customer Service Agents provide support across various industries like retail or telecom. The roles share similar credentials and work environments but differ in their specific functions and industry focus.

What cities are hiring for Ticket Office Representative jobs?

Cities with the most Ticket Office Representative job openings:

What states have the most Ticket Office Representative jobs?

States with the most job openings for Ticket Office Representative jobs include:

What are popular job titles related to Ticket Office Representative jobs?

For Ticket Office Representative jobs, the most frequently searched job titles are:

Ticket Office Representative jobs near you
Infographic showing various Ticket Office Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $40,709 per year, or $19.6 per hour.

Ticket Office Representative

Miami, FL • On-site

Inter Miami CF LLC
Spectator Sports • 51 - 200 employees
Learn more about Inter Miami CF LLCexternal

$15.50 - $21/hr

Full-time

Re-posted 4 days ago

Job description

Description

Join our Ticketing Operations Team as a Ticket Office Representative at Nu Stadium and help fans access the excitement of match day.


What You'll Do: 

  • Provide exceptional customer service to all guests at Inter Miami CF home matches and other events at Miami Freedom Park. 
  • Professionally and accurately sell tickets for all IMCF matches and events. 
  • Assist guests with mobile ticketing challenges and other ticketing related matters.
  • Greet all guests in a polite, professional and a friendly manner.
  • Proactively anticipate all guests' specific concerns regarding their purchase, directions, stadium information and schedule of all events.
  • Assist with the distribution of tickets for guests and other stadium visitors.
  • Reconcile all daily sales without any overage/shortage occurring.
  • Work with other staff members to ensure a quality match/event day experience.
  • Available to work all Inter Miami CF home matches and other stadium events.
  • All other related duties as required

Requirements

  • Highly proactive, goal-oriented, and motivated with a positive attitude.
  • Customer service experience preferred.
  • Bilingual - English and Spanish a plus.
  • Knowledge of Ticketmaster and Archtics is a plus.
  • Demonstrated understanding of new technology and mobile apps.
  • Must possess reliable transportation to and from work for all games.
  • Prior customer service experience is a plus.
  • Ability to stand for 3-4 hours per time, hours at a time in various degrees of outdoor weather conditions, including but not limited to, extreme heat or rain.
  • Ability to work flexible hours, including but not limited to evenings, weekends and holidays.


All Applicants must pass a pre-employment background check. 


Inter Miami CF is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law. 


Must have work authorization to work in the U.S. on a permanent and ongoing basis and must not require work visa sponsorship from Inter Miami CF now or in the future to retain authorization to work in the United States. 


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