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Ticket Manager Jobs in Georgia (NOW HIRING)

Spire Motorsports

Ticket Liaison

Athens, GA · On-site

Manage the main ticketing box office/will-call table on game days, resolving ticketing disputes, scans, and account access issues efficiently. * Customer Relationship Management: Assist season ticket ...

AEG

Ticket Liaison

Athens, GA · On-site

Manage the main ticketing box office/will-call table on game days, resolving ticketing disputes, scans, and account access issues efficiently. * Customer Relationship Management: Assist season ticket ...

Spire Motorsports

Ticket Liaison

Athens, GA · On-site

Manage the main ticketing box office/will-call table on game days, resolving ticketing disputes, scans, and account access issues efficiently. * Customer Relationship Management: Assist season ticket ...

AEG

Director, Ticket Sales

Lawrenceville, GA · On-site

The Director, Ticket Sales will report to and collaborate with the General Manager and Regional Director, Ticketing. Essential Duties and Responsibilities: • Identify, recruit, hire, train and lead ...

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Ticket Manager information

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How much do ticket manager jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for ticket manager in Georgia is $18.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.31 per hour, depending on experience, location, and employer.

What is a ticket manager?

Ticket Managers are professionals responsible for overseeing all aspects of ticket sales and distribution for events, such as concerts, sports games, or theater productions. Their duties typically include managing ticket inventory, setting prices, coordinating with vendors or ticketing platforms, and ensuring a smooth experience for customers purchasing tickets. They also handle customer service inquiries related to ticketing and may work closely with marketing teams to promote events. A Ticket Manager plays a crucial role in maximizing event attendance and revenue while maintaining a positive customer experience.

How does a ticket manager typically collaborate with event organizers and vendors during the planning and execution of an event?

A Ticket Manager works closely with event organizers to determine ticket pricing, seating arrangements, and sales strategies, ensuring the ticketing process aligns with the event's goals. They also coordinate with vendors, such as box office software providers and payment processors, to ensure smooth ticket sales and secure transactions. Throughout the event, Ticket Managers communicate regularly with both internal teams and external partners to resolve issues quickly and provide attendees with a seamless experience. This collaboration is essential for managing inventory, reporting sales, and addressing customer inquiries efficiently.

What are the key skills and qualifications needed to thrive as a ticket manager, and why are they important?

To thrive as a Ticket Manager, you need experience in event ticketing operations, knowledge of box office procedures, and often a bachelor’s degree in business or a related field. Familiarity with ticketing software platforms like Ticketmaster or Eventbrite, as well as CRM systems, is typically required. Strong organizational abilities, customer service skills, and attention to detail make someone stand out in this role. These competencies ensure efficient ticket sales, positive guest experiences, and smooth event operations.

What are the most commonly searched types of Ticket jobs in Georgia?

The most popular types of Ticket jobs in Georgia are:

What cities in Georgia are hiring for Ticket Manager jobs?

Cities in Georgia with the most Ticket Manager job openings:

Ticket Manager jobs near you
Infographic showing various Ticket Manager job openings in Georgia as of August 2026, with employment types broken down into 80% Full Time, 11% Part Time, 6% Contract, and 3% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $39,364 per year, or $18.9 per hour.

Live Event Ticket Purchasing Manager

Atlanta, GA • On-site

Ticket Evolution
Arts, Entertainment, and Recreation • 11 - 50 employees
Learn more about Ticket Evolutionexternal

Full-time

Posted 10 days ago

Job description

ABOUT VICTORY LIVE
Victory Live is a private equity backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater, and live music event tickets on behalf of artists, promoters, teams, venues, and professional resellers. Victory Live's comprehensive offerings include an established B2B marketplace along with both a full-service and an automated SaaS platform to handle all elements of the ticket sales lifecycle, from ingestion to sales fulfillment.
THE POSITION
Victory Live is seeking a Manager, Substitution Purchasing to lead the team responsible for sourcing and purchasing replacement ticket inventory when originally sold inventory becomes unavailable.
This role owns the overall substitution purchasing function, including team performance, purchasing standards, approval thresholds, escalations, financial outcomes, and cross-functional coordination. The Manager is accountable for creating a consistent decision-making framework that enables the team to move quickly while protecting the customer experience and controlling replacement costs.
This is a full-time in-office leadership position based at Victory Live's Buckhead office in Atlanta, Georgia and requires regular on-site attendance. The Manager will provide real-time direction to the purchasing team, oversee high-priority orders, and partner closely with Operations and other internal teams throughout the day.
RESPONSIBILITIES
  • Lead the Substitution Purchasing team, including workflow, prioritization, coaching, accountability, and performance management.
  • Own the strategy and standards for replacement inventory purchasing, including purchasing guidelines, approval thresholds, escalation paths, and decision-making frameworks.
  • Oversee substitution order volume and allocate resources based on event timing, financial exposure, customer impact, and fulfillment risk.
  • Serve as the primary escalation point for high-cost, complex, or exception-based purchases and approve significant replacement purchases as needed.
  • Ensure the team accurately evaluates comparable seats and upgrades based on location, quantity, ticket attributes, event-specific considerations, and customer impact.
  • Balance fulfillment, customer experience, inventory quality, speed, and financial exposure when making purchasing decisions.
  • Monitor substitution spend and losses and identify opportunities to reduce costs and improve purchasing efficiency.
  • Track key performance indicators, including fulfillment and cancellation rates, substitution costs, savings, resolution time, escalation volume, and purchasing accuracy.
  • Use performance data and order trends to identify process gaps, training needs, recurring inventory issues, and opportunities for improvement.
  • Partner cross-functionally with Operations, Customer Service, Marketplace, Partner, and other teams to resolve fulfillment issues and improve order outcomes.
  • Maintain awareness of changing ticket inventory, pricing, and market conditions, particularly for high-demand and near-term events.
  • Ensure purchasing activity is accurately documented and compliant with established financial controls and procedures.
  • Develop team expertise in venue seating, ticket attributes, marketplace behavior, and substitution decision-making.
  • Build a culture of ownership and ensure appropriate staffing and leadership coverage during high-volume periods.

REQUIREMENTS
  • Strong knowledge of primary and secondary ticket markets and how pricing and inventory availability change as events approach.
  • Experience using ticket marketplaces and primary ticketing platforms such as Ticketmaster, AXS, SeatGeek, StubHub, Vivid Seats, or similar platforms.
  • Advanced understanding of venue seating, sections, rows, ticket attributes, comparable inventory, and appropriate upgrade decisions.
  • Ability to make and defend fast, financially sound decisions involving significant inventory costs.
  • Experience establishing processes, approval controls, or operational standards in a high-volume environment.
  • Strong analytical skills and comfort using performance metrics to manage cost, quality, productivity, and fulfillment outcomes.
  • Ability to coach team members, provide clear direction under pressure, and hold others accountable for accurate and timely execution.
  • Strong cross-functional communication, problem-solving, and organizational skills.
  • Ability to manage multiple priorities while maintaining visibility into high-risk and time-sensitive orders.
  • Ability and willingness to work on-site at Victory Live's Buckhead office in Atlanta, Georgia.

PREFERRED QUALIFICATIONS
  • Prior experience purchasing ticket inventory strongly preferred, ideally within a ticket broker, marketplace, reseller, sports or entertainment organization, or other live-event ticketing business.
  • Previous leadership, supervisory, or team-lead experience strongly preferred.
  • Experience in a high-volume ticketing, e-commerce, marketplace, purchasing, or fulfillment environment preferred.
WHAT SUCCESS LOOKS LIKE
Success in this role means building and leading a substitution purchasing operation that consistently fulfills more orders, resolves issues faster, reduces avoidable cancellations, and controls replacement costs while maintaining a strong customer experience.
  • Increase successful fulfillment and reduce cancellation rates across substitution-eligible orders.
  • Reduce unnecessary substitution losses through stronger purchasing discipline and smarter escalation decisions.
  • Create consistent, well-understood purchasing and substitution standards across the team.
  • Improve team speed, accuracy, judgment, and ownership through coaching and clear performance expectations.
  • Maintain effective oversight of high-cost and high-risk orders without becoming a bottleneck for routine purchasing decisions.
  • Use data and recurring issue trends to drive measurable improvements in inventory quality and fulfillment processes.
  • Build a team that can independently execute routine substitution purchases while escalating the right decisions at the right time.

Victory Live is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law.

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