Free uniforms and paid licensing support What We're Looking For * 2+ years of proven in-home, consultative, big-ticket closing experience (roofing, HVAC, siding, windows, or remodeling strongly ...
Quick apply
Free uniforms and paid licensing support What We're Looking For * 2+ years of proven in-home, consultative, big-ticket closing experience (roofing, HVAC, siding, windows, or remodeling strongly ...
Free uniforms and paid licensing support What We're Looking For * 2+ years of proven in-home, consultative, big-ticket closing experience (roofing, HVAC, siding, windows, or remodeling strongly ...
Free uniforms and paid licensing support What We're Looking For * 2+ years of proven in-home, consultative, big-ticket closing experience (roofing, HVAC, siding, windows, or remodeling strongly ...
Be Seen First
Roofing Sales Representative
Romeo, MI · On-site
$150K - $350K/yr
Roofing Sales Representative - We are hiring experienced roofing sales professionals with a proven track record of closing high-ticket roofing sales. ✅ Earn $150K-$350K Per Year - No Canvassing ...
Quick apply
Be Seen First
Roofing Sales Representative
Romeo, MI · On-site
$150K - $350K/yr
Roofing Sales Representative - We are hiring experienced roofing sales professionals with a proven track record of closing high-ticket roofing sales. ✅ Earn $150K-$350K Per Year - No Canvassing ...
Supplemental - Technology Support Assistant
Traverse City, MI · On-site
$18 - $19.26/hr
Bring new keyboards, mice, monitors, and headsets directly to the user's workspace, ensuring everything is plugged in and functioning correctly before closing the ticket. * Cable Cleanup & Basic ...
Supplemental - Technology Support Assistant
Traverse City, MI · On-site
$18 - $19.26/hr
Bring new keyboards, mice, monitors, and headsets directly to the user's workspace, ensuring everything is plugged in and functioning correctly before closing the ticket. * Cable Cleanup & Basic ...
Line Cook - HopCat
Kalamazoo, MI · On-site
$14.75 - $18.75/hr
Communicate low product, equipment problems, ticket concerns, and food-quality issues early. * Complete cooling, labeling, rotation, cleaning, and closing responsibilities accurately. Core ...
Line Cook - HopCat
Kalamazoo, MI · On-site
$14.75 - $18.75/hr
Communicate low product, equipment problems, ticket concerns, and food-quality issues early. * Complete cooling, labeling, rotation, cleaning, and closing responsibilities accurately. Core ...
Line Cook - HopCat
Grand Rapids, MI · On-site
$15.25 - $19/hr
Communicate low product, equipment problems, ticket concerns, and food-quality issues early. * Complete cooling, labeling, rotation, cleaning, and closing responsibilities accurately. Core ...
Line Cook - HopCat
Grand Rapids, MI · On-site
$15.25 - $19/hr
Communicate low product, equipment problems, ticket concerns, and food-quality issues early. * Complete cooling, labeling, rotation, cleaning, and closing responsibilities accurately. Core ...
Line Cook - HopCat
Ann Arbor, MI · On-site
$15.50 - $19.25/hr
Communicate low product, equipment problems, ticket concerns, and food-quality issues early. * Complete cooling, labeling, rotation, cleaning, and closing responsibilities accurately. Core ...
Line Cook - HopCat
Ann Arbor, MI · On-site
$15.50 - $19.25/hr
Communicate low product, equipment problems, ticket concerns, and food-quality issues early. * Complete cooling, labeling, rotation, cleaning, and closing responsibilities accurately. Core ...
Line Cook - HopCat
Livonia, MI · On-site
$14 - $17.50/hr
Communicate low product, equipment problems, ticket concerns, and food-quality issues early. * Complete cooling, labeling, rotation, cleaning, and closing responsibilities accurately. Core ...
Line Cook - HopCat
Livonia, MI · On-site
$14 - $17.50/hr
Communicate low product, equipment problems, ticket concerns, and food-quality issues early. * Complete cooling, labeling, rotation, cleaning, and closing responsibilities accurately. Core ...
Line Cook - HopCat
Livonia, MI · On-site
$14 - $17.50/hr
Communicate low product, equipment problems, ticket concerns, and food-quality issues early. * Complete cooling, labeling, rotation, cleaning, and closing responsibilities accurately. Core ...
Line Cook - HopCat
Livonia, MI · On-site
$14 - $17.50/hr
Communicate low product, equipment problems, ticket concerns, and food-quality issues early. * Complete cooling, labeling, rotation, cleaning, and closing responsibilities accurately. Core ...
Line Cook - HopCat
Royal Oak, MI · On-site
$14.75 - $18.50/hr
Communicate low product, equipment problems, ticket concerns, and food-quality issues early. * Complete cooling, labeling, rotation, cleaning, and closing responsibilities accurately. Core ...
Line Cook - HopCat
Royal Oak, MI · On-site
$14.75 - $18.50/hr
Communicate low product, equipment problems, ticket concerns, and food-quality issues early. * Complete cooling, labeling, rotation, cleaning, and closing responsibilities accurately. Core ...
Line Cook - HopCat
Southgate, MI · On-site
$13.75 - $17.25/hr
Communicate low product, equipment problems, ticket concerns, and food-quality issues early. * Complete cooling, labeling, rotation, cleaning, and closing responsibilities accurately. Core ...
Line Cook - HopCat
Southgate, MI · On-site
$13.75 - $17.25/hr
Communicate low product, equipment problems, ticket concerns, and food-quality issues early. * Complete cooling, labeling, rotation, cleaning, and closing responsibilities accurately. Core ...
Line Cook - HopCat
Holland, MI · On-site
$14.75 - $18.50/hr
Communicate low product, equipment problems, ticket concerns, and food-quality issues early. * Complete cooling, labeling, rotation, cleaning, and closing responsibilities accurately. Core ...
Line Cook - HopCat
Holland, MI · On-site
$14.75 - $18.50/hr
Communicate low product, equipment problems, ticket concerns, and food-quality issues early. * Complete cooling, labeling, rotation, cleaning, and closing responsibilities accurately. Core ...
Line Cook - HopCat
East Lansing, MI · On-site
$15.25 - $19/hr
Communicate low product, equipment problems, ticket concerns, and food-quality issues early. * Complete cooling, labeling, rotation, cleaning, and closing responsibilities accurately. Core ...
Line Cook - HopCat
East Lansing, MI · On-site
$15.25 - $19/hr
Communicate low product, equipment problems, ticket concerns, and food-quality issues early. * Complete cooling, labeling, rotation, cleaning, and closing responsibilities accurately. Core ...
Line Cook - HopCat
Holland, MI · On-site
$14.75 - $18.50/hr
Communicate low product, equipment problems, ticket concerns, and food-quality issues early. * Complete cooling, labeling, rotation, cleaning, and closing responsibilities accurately. Core ...
Line Cook - HopCat
Holland, MI · On-site
$14.75 - $18.50/hr
Communicate low product, equipment problems, ticket concerns, and food-quality issues early. * Complete cooling, labeling, rotation, cleaning, and closing responsibilities accurately. Core ...
Line Cook - HopCat
Grand Rapids, MI · On-site
$15.25 - $19/hr
Communicate low product, equipment problems, ticket concerns, and food-quality issues early. * Complete cooling, labeling, rotation, cleaning, and closing responsibilities accurately. Core ...
Line Cook - HopCat
Grand Rapids, MI · On-site
$15.25 - $19/hr
Communicate low product, equipment problems, ticket concerns, and food-quality issues early. * Complete cooling, labeling, rotation, cleaning, and closing responsibilities accurately. Core ...
Line Cook - HopCat
Ann Arbor, MI · On-site
$15.50 - $19.25/hr
Communicate low product, equipment problems, ticket concerns, and food-quality issues early. * Complete cooling, labeling, rotation, cleaning, and closing responsibilities accurately. Core ...
Line Cook - HopCat
Ann Arbor, MI · On-site
$15.50 - $19.25/hr
Communicate low product, equipment problems, ticket concerns, and food-quality issues early. * Complete cooling, labeling, rotation, cleaning, and closing responsibilities accurately. Core ...
Line Cook - HopCat
Grand Rapids, MI · On-site
$15.25 - $19/hr
Communicate low product, equipment problems, ticket concerns, and food-quality issues early. * Complete cooling, labeling, rotation, cleaning, and closing responsibilities accurately. Core ...
Line Cook - HopCat
Grand Rapids, MI · On-site
$15.25 - $19/hr
Communicate low product, equipment problems, ticket concerns, and food-quality issues early. * Complete cooling, labeling, rotation, cleaning, and closing responsibilities accurately. Core ...
Execute, track, and update ticket assignments. * Be professional in client interactions with focus ... Ensure repairs are tested with client and accepted before closing tickets. * Perform other duties ...
Execute, track, and update ticket assignments. * Be professional in client interactions with focus ... Ensure repairs are tested with client and accepted before closing tickets. * Perform other duties ...
Microsoft 365 Enterprise Solutions Engineer
Troy, MI · On-site
$101K - $126K/yr
Systematically document tribal knowledge and ticket resolutions as ServiceNow KB articles and internal SOPs * Expand the existing documentation foundation * Reduce L1/L2 escalation volume by closing ...
Microsoft 365 Enterprise Solutions Engineer
Troy, MI · On-site
$101K - $126K/yr
Systematically document tribal knowledge and ticket resolutions as ServiceNow KB articles and internal SOPs * Expand the existing documentation foundation * Reduce L1/L2 escalation volume by closing ...
Microsoft 365 Enterprise Solutions Engineer
$101K - $126K/yr
Systematically document tribal knowledge and ticket resolutions as ServiceNow KB articles and internal SOPs * Expand the existing documentation foundation * Reduce L1/L2 escalation volume by closing ...
Microsoft 365 Enterprise Solutions Engineer
$101K - $126K/yr
Systematically document tribal knowledge and ticket resolutions as ServiceNow KB articles and internal SOPs * Expand the existing documentation foundation * Reduce L1/L2 escalation volume by closing ...
Ticket Closing information
What is ticket closing?
Ticket closing refers to the final step in a ticketing or customer support process, where a support request or issue (ticket) is marked as resolved and officially closed in the system. This generally happens after the customer's issue has been addressed and no further action is required. Proper ticket closing ensures accurate tracking, reporting, and helps maintain customer satisfaction by confirming that their concerns have been resolved. It also allows support teams to manage their workload effectively and analyze support trends for future improvements.
What are the key skills and qualifications needed to thrive as a ticket closer, and why are they important?
To thrive as a Ticket Closer, you need strong problem-solving skills, attention to detail, and a solid understanding of support processes, usually backed by experience in customer service or IT support. Familiarity with ticketing systems like Zendesk, ServiceNow, or Jira, and sometimes ITIL certification, is typically required. Excellent communication, time management, and a customer-focused attitude help you stand out in this role. These skills ensure tickets are resolved efficiently, customer satisfaction is maintained, and support operations run smoothly.
What are some common challenges faced in a ticket closing role, and how can they be effectively managed?
One of the main challenges in a Ticket Closing role is ensuring that each ticket is resolved thoroughly and documented accurately, often under tight deadlines. Balancing multiple tickets while maintaining high-quality service can be demanding, especially when dealing with complex or recurring issues. Effective time management, strong communication with team members, and a keen attention to detail are essential for success. Collaborating closely with support agents and technical teams can also help streamline the closing process and reduce the likelihood of tickets being reopened.
What is the difference between Ticket Closing vs Customer Support Specialist?
| Aspect | Ticket Closing | Customer Support Specialist |
|---|---|---|
| Required Credentials | Basic technical knowledge, customer service skills | Customer service skills, problem-solving, sometimes technical knowledge |
| Work Environment | Helpdesk software, ticketing systems, remote or on-site | Call centers, helpdesks, online chat, in-person |
| Employer & Industry Usage | IT, tech support, service industries | Retail, telecom, tech, service sectors |
| Common Search & Comparison | Focuses on closing support tickets efficiently | Broader customer interaction and issue resolution |
Ticket Closing primarily involves finalizing support tickets after resolving customer issues, emphasizing efficiency and accuracy. Customer Support Specialists handle a wider range of customer interactions, including troubleshooting, problem-solving, and maintaining customer satisfaction. While Ticket Closing is a specific task within customer support, the Specialist role encompasses the entire support process.
What cities in Michigan are hiring for Ticket Closing jobs?
Cities in Michigan with the most Ticket Closing job openings:
Outside Sales Representative - Roofing Advisor
Plymouth, MI • On-site
Full-time
Re-posted 12 days ago
Job description
Benefits:
In-Home Sales Representative
$150K+ uncapped commission and company vehicle provided
Plymouth, MI — Serving Wayne, Oakland, and Washtenaw Counties
You are a seasoned home services salesperson. You want to build your book of business your way, not be micro-managed. You want to be a big fish in a small pond instead of just one of 100 reps. You expect your skillset to be known and respected.
If this is you, apply for the Outside Sales Representative role at Honest Abe Roofing. Backed by an established, lead-optimized franchise, we're building a high-performance roofing company in Michigan, leading with integrity, and looking for proven closers who want to plug in and run deals.
This is a commission-only role with weekly draw, built for high-discipline sales professionals who want uncapped income. It also requires daily physical roof inspections. If you want a base salary or a desk job, this isn't the right fit.
What You'll Do
We move fast and respect your time. In return, we expect professionalism. Candidates who ghost communications, repeatedly reschedule, or show up late will be removed from consideration.
Who This Is NOT For
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.
- Company car
- Free uniforms
- Opportunity for advancement
- Training & development
In-Home Sales Representative
$150K+ uncapped commission and company vehicle provided
Plymouth, MI — Serving Wayne, Oakland, and Washtenaw Counties
You are a seasoned home services salesperson. You want to build your book of business your way, not be micro-managed. You want to be a big fish in a small pond instead of just one of 100 reps. You expect your skillset to be known and respected.
If this is you, apply for the Outside Sales Representative role at Honest Abe Roofing. Backed by an established, lead-optimized franchise, we're building a high-performance roofing company in Michigan, leading with integrity, and looking for proven closers who want to plug in and run deals.
This is a commission-only role with weekly draw, built for high-discipline sales professionals who want uncapped income. It also requires daily physical roof inspections. If you want a base salary or a desk job, this isn't the right fit.
What You'll Do
- Run pre-qualified appointments with homeowners at company-provided, pre-screened appointments (5–10 per week)
- Generate your own appointments: canvass, knock doors, build your network; self-generated deals pay higher commission
- Get on the roof: safely set up ladders and climb residential and commercial roofs to inspect, measure, and assess damage
- Close the deal: present confident, clear solutions, guide homeowners through financing, and close contracts on-site
- Manage your pipeline relentlessly to maintain a 25–35% close rate
- Real, pre-qualified leads provided
- Proven sales system within an established franchise
- Company vehicle
- Financing options through a network of preferred lenders
- Weekly draw + uncapped commission
- Free uniforms and paid licensing support
- 2+ years of proven in-home, consultative, big-ticket closing experience (roofing, HVAC, siding, windows, or remodeling strongly preferred)
- Completely comfortable climbing ladders, working on roofs, and entering attics/homes daily
- Self-motivated and entirely comfortable betting on yourself in a commission-only environment
- Smartphone and CRM proficient — you'll use digital tools daily
- Valid Michigan driver's license with a clean driving record
- Committed to obtaining or already licensed as a Michigan Residential Builder Salesperson
- High school diploma or equivalent
We move fast and respect your time. In return, we expect professionalism. Candidates who ghost communications, repeatedly reschedule, or show up late will be removed from consideration.
Who This Is NOT For
- Anyone uncomfortable with heights, ladders, or working on a roof
- Anyone looking for a low-pressure, reactive role
- Anyone unable to pass a pre-employment drug screening
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.