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The Account Management Leader will guide the Account Management team to ensure the delivery of exceptional service, client satisfaction, and long-term partnerships. This role involves managing a high-performing team, overseeing client relationships, and working closely with cross-functional teams to meet or exceed the assigned annual budget. The ideal candidate will possess strong leadership skills, a strategic mindset, and a proven track record in account management and client services.

• Lead and mentor a team of account managers, providing guidance, training, and performance management.
• Foster a culture of collaboration, accountability, and continuous improvement within the team.
• Conduct regular performance evaluations and provide constructive feedback to ensure team success and personal development.
• Business Results:
  • Implement strategies to meet or exceed annual budget
  • Ensure that customer certification projects are delivered accurately and within established turn around times to drive customer satisfaction and retention
• Client Relationship Management:
  • Understand clients' business objectives, challenges, and opportunities to deliver tailored solutions and strategic value.
  • Lead strategic account planning sessions to ensure the achievement of client goals and alignment with the company's offerings.
• Revenue Growth & Retention:
  • Drive account growth through upselling, cross-selling, and identifying new business opportunities within existing accounts.
  • Develop and execute strategies to improve client retention, minimize churn, and increase customer lifetime value.
  • Represent NSF by attending industry trade show events, association events, government agency meetings, etc.
• Operational Excellence:
  • Oversee the day-to-day activities of the account management team, ensuring smooth execution of client deliverables and service expectations.
  • Develop and track KPIs to measure client satisfaction, account performance, and team productivity.
  • Address and resolve client escalations in a timely and professional manner.
• Collaboration & Cross-Functional Engagement:
  • Partner with internal teams to ensure a seamless client experience and the successful implementation of projects.
  • Act as the voice of the client within the organization, providing valuable insights into customer needs, feedback, and industry trends.
• Strategic Reporting & Insights:
  • Prepare and present regular reports on account performance, growth opportunities, and market dynamics to senior leadership.
  • Provide actionable insights and recommendations based on client data and feedback to drive long-term success.

#LI-CB1

• Education: Bachelor's degree in Business, Marketing, or related field (or equivalent work experience).
• Experience: 5+ years of experience in account management, client services, or related fields
• Proven experience in leading teams directly or indirectly, focusing on people or process leadership.
• Strong understanding of sales processes, customer relationship management, and service delivery.
• Exceptional leadership, team-building, and interpersonal skills.
• Strategic thinker with the ability to translate client needs into actionable plans.
• Excellent communication skills, both written and verbal, with the ability to present to senior executives.
• Strong problem-solving skills and ability to manage client escalations effectively.
• Proficient in CRM systems and account management tools (e.g., Salesforce, HubSpot).

Other Requirements:

• Ability to travel occasionally (if applicable).
• Self-motivated, results-driven, and able to work in a fast-paced environment.
• Ability to work hybrid out of Ann Arbor

Preferred qualifications:

• 3+ years demonstrated experience in successfully leading teams
• 5+ years of direct industry experience (i.e. TIC industry, etc.)

With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.

One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.

Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.

NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

NSF sets the global standard for quality, performance and safety of water products and systems with an extensive range of testing, certification and consulting serves. We continually strive to address emerging needs, empowering manufacturers to meet stringent regulatory requirements with confidence. With our expanding local presence in key regions, we ensure more efficient pathways for our clients to reach global markets while continuing to anticipate and respond to the evolving challenges of water safety.

• Job Identification 4274
• Job Category Certification
• Posting Date 07/27/2026, 01:25 PM
• Degree Level Bachelor's Degree
• Job Schedule Full time