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Thrift Store Associate Jobs in Tennessee (NOW HIRING)

Music City Thrift

Customer Service Manager

Nashville, TN

$50K/yr

  • Medical

  • Retirement

  • PTO

Store Manager Summary: The Customer Service Manager is responsible for leading and overseeing the ... High school diploma or equivalent required; associate or bachelor's degree in business, Retail ...

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Thrift Store Associate information

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How much do thrift store associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for thrift store associate in Tennessee is $14.32, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $15.29 per hour, depending on experience, location, and employer.

What does a thrift store associate do?

A Thrift Store Associate is responsible for assisting customers, sorting and pricing donated items, restocking shelves, maintaining store cleanliness, and operating cash registers. They help create a welcoming shopping environment and ensure that merchandise is organized and displayed attractively. Thrift Store Associates may also assist with receiving donations and providing customer service, such as answering questions and helping customers find items. Their work supports the store's mission, which often includes funding charitable causes or community programs.

What types of collaboration can thrift store associates expect with other staff and volunteers during a typical shift?

Thrift Store Associates regularly work alongside other associates, volunteers, and sometimes supervisors or managers to ensure the store runs smoothly. Teamwork is essential for tasks like sorting donations, restocking shelves, assisting customers, and maintaining a clean, organized sales floor. Communication and cooperation are key, as associates often coordinate with others to price items, manage inventory, and handle busy periods efficiently. This collaborative environment helps foster a supportive workplace and ensures customers have a positive shopping experience.

Do thrift stores pay well?

Thrift store associates typically earn minimum wage or slightly above, with pay rates varying by location and store policies. These positions often do not offer high salaries but may include benefits like flexible hours and employee discounts.

How to get a job at a thrift store?

To get a job as a thrift store associate, you should look for job openings at local thrift stores, prepare a simple resume highlighting customer service and organization skills, and apply in person or online. Many stores require applicants to be at least 16 years old and may conduct interviews to assess suitability for the role.

What skills and qualifications are needed to thrive as a thrift store associate?

To thrive as a Thrift Store Associate, you need strong customer service skills, basic math abilities, and familiarity with retail operations, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, barcode scanners, and inventory management software is often required. Outstanding interpersonal skills, attention to detail, and adaptability help associates excel in a fast-paced, customer-focused environment. These competencies ensure efficient store operations, positive customer experiences, and accurate handling of merchandise and transactions.
What are the most commonly searched types of Thrift Store jobs in Tennessee? The most popular types of Thrift Store jobs in Tennessee are:
What cities in Tennessee are hiring for Thrift Store Associate jobs? Cities in Tennessee with the most Thrift Store Associate job openings:
Thrift Store Associate jobs near you
Infographic showing various Thrift Store Associate job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $29,778 per year, or $14.3 per hour.

Customer Service Manager

Music City Thrift

Nashville, TN

$50K/yr

Full-time

Medical, Retirement, PTO

Re-posted 12 days ago

Job description

Ask about our $500.00 sing-on bonus!

Reports to: Store Manager

Summary:

The Customer Service Manager is responsible for leading and overseeing the day-to-day operations of the retail sales floor, ensuring an exceptional shopping experience for every customer. This role is central to driving sales performance, maintaining operational excellence, and cultivating a high-performing, customer-focused team. The Customer Service Manager will champion service standards, guide frontline staff, and serve as the key point of contact for all sales floor activity.

As part of our Store Management team, everything you do has a specific purpose that links productivity to business results on the sales floor and throughout the store.

Why you'll love this job:

  • Opportunity to learn and advance
  • Paid Time Off
  • Generous 30% employee discount
  • Excellent healthcare benefits, 401k and more!
  • Sign on bonus! paid after 6 months of employment

Responsibilities and Duties:

  • Lead and oversee all sales floor operations, including opening and closing procedures, staff deployment, and floor coverage to ensure seamless daily performance.
  • Drive sales floor results by monitoring team performance, setting individual and Team Members’ goals, and identifying opportunities to improve conversion and customer engagement.
  • Deliver and model exceptional customer service by promptly resolving customer inquiries, concerns, and complaints in a professional and solution-oriented manner.
  • Schedule, supervise, coach, and support Supervisors and Retail Team Members, ensuring they are equipped with the tools, training, and product knowledge needed to deliver outstanding service.
  • Lead the recruiting, onboarding, and ongoing development of Retail Team Members, fostering a positive, inclusive, and motivated work environment.
  • Maintain sales floor appearance, cleanliness, and visual merchandising standards to create an inviting and brand-consistent shopping environment.
  • Partner with the Store Manager to execute marketing promotions, seasonal campaigns, and in-store events that drive foot traffic and increase sales.
  • Monitor and analyze sales floor performance reports and inventory data to identify trends, optimize product placement, and minimize shrinkage.
  • Collaborate with the Store Manager to develop and uphold operational procedures, policies, and guidelines that ensure efficiency, compliance, and supervise customer experience.
  • Enforce adherence to all company policies and procedures, including safety and security protocols on the sales floor, and address violations promptly and appropriately.
  • Perform other duties as assigned by the Store Manager.

Qualifications:

  • Must be at least 21 years of age.
  • Strong leadership and interpersonal skills, with a proven ability to motivate, coach, and inspire a customer-facing team.
  • Flexibility to work evenings, weekends, and holidays as required by store needs.
  • Ability to thrive in a fast-paced retail environment, effectively prioritizing tasks and managing multiple responsibilities simultaneously.
  • Above-average written and oral communication skills, with the ability to engage positively with both customers and team members.
  • Strong organizational skills with the ability to set priorities, meet deadlines, and work both independently and collaboratively with minimal supervision.
  • Demonstrated ability to identify sales floor opportunities, recommend actionable solutions, and influence positive outcomes.
  • High school diploma or equivalent required; associate or bachelor’s degree in business, Retail Management, or a related field preferred.
  • Minimum of 2–3 years of experience in retail sales or customer service, with at least 1–2 years in a supervisory or team leadership role overseeing a sales floor or customer-facing team.
  • Excellent relationship-building skills with a genuine passion for delivering exceptional customer experience.

Physical Requirements:

  • Lifting and carrying up to 10 pounds
  • Pushing and pulling 4–6 pounds of force
  • Standing for approximately 80% of the shift
  • Repetitive use of hands — approximately 70% of the time
  • Reaching overhead — approximately 20% of the time
  • Bending and crouching — approximately 40% of the time
  • Grasping items with hands — approximately 70% of the time