ZipRecruiter

Log In

1

Third Party Customer Service Representative Jobs

Quipt Home Medical

Customer Service Representative

Macon, GA · On-site

$15.25 - $20.75/hr

Customer Service Representative Position Reports To Branch Manager/CSR Director Position Summary As ... Obtains appropriate prior authorization number and time frame from appropriate third party payer.

Quipt Home Medical

Customer Service Representative

Salina, KS · On-site

$15.25 - $20.75/hr

Customer Service Representative Position Reports To Branch Manager/CSR Director Position Summary As ... Obtains appropriate prior authorization number and time frame from appropriate third party payer.

Quipt Home Medical

Customer Service Representative

Mesa, AZ · On-site

$15 - $20.50/hr

Customer Service Representative Position Reports To Branch Manager/CSR Director Position Summary As ... Obtains appropriate prior authorization number and time frame from appropriate third party payer.

previous page

Showing results 41-60

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsThird Party Customer Service Representative Jobs

Third Party Customer Service Representative information

See salary details

$9

$18

$26

How much do third party customer service representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for third party customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a third party customer service representative?

Third Party Customer Service Representatives are professionals who handle customer inquiries, complaints, and support issues on behalf of another company, rather than being directly employed by that company. They typically work for business process outsourcing (BPO) firms or call centers, providing customer service for various brands and organizations. Their responsibilities include answering questions, resolving problems, and ensuring customer satisfaction according to the protocols and standards set by the client company. This role requires strong communication skills, adaptability, and familiarity with the products or services of the client they represent.

What are the key skills and qualifications needed to thrive as a third party customer service representative?

To thrive as a Third Party Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent as a baseline qualification. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is typically required. Patience, active listening, and resilience are crucial soft skills for managing difficult interactions and maintaining client satisfaction. These skills and qualities ensure efficient resolution of customer inquiries, uphold service standards, and contribute to positive client relationships in a fast-paced environment.

What are some common challenges faced by third party customer service representatives and how can they be managed?

Third Party Customer Service Representatives often navigate the complexities of representing a client company while maintaining high service standards for customers. A common challenge is balancing the policies and expectations of both the client and the customer, which can sometimes conflict. To manage this, clear communication, active listening, and a strong understanding of both the client’s products and customer needs are crucial. Building rapport with customers and maintaining flexibility can help resolve issues efficiently while upholding the client’s reputation.
More about Third Party Customer Service Representative jobs

What cities are hiring for Third Party Customer Service Representative jobs?

Cities with the most Third Party Customer Service Representative job openings:

What states have the most Third Party Customer Service Representative jobs?

States with the most job openings for Third Party Customer Service Representative jobs include:

What are popular job titles related to Third Party Customer Service Representative jobs?

For Third Party Customer Service Representative jobs, the most frequently searched job titles are:

Third Party Customer Service Representative jobs near you
Infographic showing various Third Party Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Madisonville, KY • On-site

Quipt Home Medical Corp
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Quipt Home Medical Corpexternal

$14 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Quipt Home Medical rating

6.5

Company rating: 6.5 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.
Position: Customer Service Representative
Position Reports To
Branch Manager/CSR Director
Position Summary
As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.
Let's start with what's important to you. The Benefits.....
  • Medical Insurance- multiple plans to choose from
  • Dental & Vision Insurance
  • Short Term Disability & Long Term Disability Options
  • Life Insurance
  • Generous PTO plan
  • Paid Holidays
  • 401K
  • 401K match
  • Competitive Pay

Essential Responsibilities:
Have a comprehensive understanding of the following:
  • All products we carry
  • Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
  • Basic Brightree Functions
  • Proper Intake Procedures
  • Insurance Verification and Eligibility
  • CMN Requirements and Prior Authorizations
  • Documentation Requirements of the Equipment
  • Patient's Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)
  • Difference Between Verbal, Written and WOPD orders
  • Complaint Resolution Procedures
  • Answers the telephone using the company's professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.
  • Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.
  • Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.
  • Qualify orders by identifying the customer's diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.
  • Inputs customers' orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.
  • Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.
  • Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.
  • Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.
  • Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.
  • Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.
  • Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.
  • Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.
  • All patient files and information are maintained and current at all times.
  • Participates in company training programs
  • Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.
  • Timely filing of all necessary paperwork into patient charts.
  • Assist in working various computer reports for quality assurance.
  • Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.
  • Strict adherence to all company policies and procedures.
  • Performs schedules hours, staggered shifts in accordance to the needs of the company.
  • Perform all above duties in other company locations when required.
  • May perform other duties not specifically listed in this position description as assigned by supervisor.
  • Continually strive to develop your knowledge and skills in all areas of your job.

Requirements
Position Qualifications
  • High School Diploma or equivalent
  • Previous experience in a Clerical or Customer Service environment
  • Knowledge of Microsoft Office (Word, Excel) etc.
  • Proficient general office skills (typing, computer, fax, filing, multiple phone line)
  • Neat personal appearance with pleasing manner and interpersonal skills • Strong communication skills with capacity to make independent decisions • Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred

Continuing Education
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
FLSA Status
Non-Exempt
Licenses, etc.
None

What Quipt Home Medical employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply