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Third Channel Jobs in Ohio (NOW HIRING)

Miamioh

$60K/yr

Create engaging visual and written multi-channel content for websites, email, social media, third-party platforms, and other communication vehicles to promote the Miami University student experience ...

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Third Channel information

What is the difference between Third Channel vs Customer Support Specialist?

AspectThird ChannelCustomer Support Specialist
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in communication or customer serviceHigh school diploma or equivalent; certifications in customer service or communication are common
Work EnvironmentCall centers, online support platforms, retail settingsCall centers, online chat, email support, retail stores
Industry UsageRetail, telecommunications, technology companiesRetail, telecommunications, technology companies
Common Search/ComparisonThird Channel vs Customer Support Specialist

Both Third Channel and Customer Support Specialist roles involve assisting customers through various communication channels. While they share similar credentials and work environments, Third Channel often refers to a specific communication pathway within a broader support system, whereas Customer Support Specialists handle direct customer interactions across multiple channels. Understanding these differences helps in choosing the right career path or job search focus.

How does a Third Channel Brand Representative typically collaborate with retail store staff and management?

As a Third Channel Brand Representative, you'll frequently partner with retail store employees and management to ensure that your brand's products are well-represented and that staff are knowledgeable about key features. This collaboration includes conducting product trainings, sharing promotional materials, and gathering feedback from store associates. Building positive relationships and maintaining clear communication with in-store teams is essential to drive sales and enhance the customer experience. You'll also report insights from the retail environment to your Third Channel manager, helping to shape future brand strategies.

What are the key skills and qualifications needed to thrive as a brand representative at ThirdChannel, and why are they important?

To thrive as a Brand Representative at ThirdChannel, you need strong retail sales experience, in-depth product knowledge, and the ability to analyze in-store performance data, often supported by previous experience in retail or merchandising. Familiarity with retail reporting tools, mobile apps for data collection, and inventory management systems is commonly required. Excellent interpersonal skills, self-motivation, and the ability to build relationships with store staff make someone stand out in this position. These skills are crucial for driving brand visibility, ensuring product compliance, and improving sales outcomes in a competitive retail environment.

What is a Third Channel?

Third Channel jobs are typically remote or field-based roles where individuals represent brands in retail environments to help improve product sales and brand presence. These positions often involve visiting stores, interacting with store staff, ensuring products are properly displayed, and sometimes conducting product training or demonstrations. The goal is to bridge the gap between brands and retailers, ensuring that products are well-represented and sales opportunities are maximized. These roles suit people who are self-motivated, enjoy flexible work, and have strong communication skills.
What cities in Ohio are hiring for Third Channel jobs? Cities in Ohio with the most Third Channel job openings:
Third Channel jobs near you
Infographic showing various Third Channel job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 13% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Sr. Manager, Integrated Marketing Channel Strategy

Jj

Cincinnati, OH

Full-time

Retirement, PTO

Posted 10 days ago

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Digital Marketing

Job Sub Function:

Digital Marketing Strategy

Job Category:

People Leader

All Job Posting Locations:

Cincinnati, Ohio, United States of America, Raritan, New Jersey, United States of America

Job Description:

We are searching for the best talent to join our team as the Sr. Manager, Integrated Marketing Channel Strategy. This role can be based on a hybrid schedule in Cincinnati, OH or Raritan, NJ.

The Sr. Manager, Integrated Marketing Channel Strategy is responsible for translating customer, market, and performance insights into integrated marketing strategies that drive customer engagement and business growth across the Surgery portfolio.

This role serves as the strategic connector between must-win customer priorities, audience strategy, and experience orchestration. Working across Brand Marketing, Customer Experience, Social, Professional Education, Data, Marketing, and Digital teams, this individual defines the planning frameworks, engagement strategies, and optimization approaches that drive cohesive customer experiences across global markets.

The role owns the surgery global channel strategy for web, social, and e-detailing (FSO), defining clear audience priorities, experience elements, capabilities, and content excellence. Responsibilities include the development of customer-centric planning models, audience frameworks, and journey-based engagement strategies, ensuring marketing investments, content priorities, and experience enhancements are aligned to customer needs, business priorities, and measurable outcomes. Through close partnership with Marketing and Digital teams, this individual translates customer and performance insights into actionable recommendations that strengthen engagement, optimize digital experiences, and improve marketing effectiveness across the global ecosystem.

Key Responsibilities

Integrated Marketing Strategy & Audience Planning

Translate global customer, market, and competitive insights into integrated marketing planning frameworks that guide business priorities and customer engagement strategies.

Develop and evolve global audience frameworks, personas, and journey maps to inform content, channel, and experience decisions across the customer ecosystem.

Own and advance the ' Experience Orchestration' Framework, establishing a customer-centric planning model that aligns engagement strategies across brands, channels, and markets.

Provide strategic guidance on content prioritization and audience engagement opportunities across platforms, channels, and geographic markets.

Establish global measurement standards, success metrics, and learning agendas in partnership with Analytics to drive data-informed decision making and continuous optimization.

Translate customer, channel, and performance insights into actionable planning recommendations for Content, Experience, Social, and Brand teams.

Champion a test, learn, optimize, and scale approach to integrated marketing planning, accelerating innovation and embedding continuous improvement across the organization.

Customer Experience & Engagement Strategy

Partner with Digital Product teams to define experience requirements, roadmap priorities, and enhancement opportunities across Surgery's owned digital experiences.

Develop a comprehensive view of the customer engagement ecosystem, identifying how owned, paid, earned, and third-party experiences work together throughout the customer journey.

Collaborate with Brand Marketing, Customer Experience, Social, and Professional Education teams to ensure experiences are designed around customer needs, behaviors, and engagement priorities.

Identify gaps and opportunities across the customer experience landscape and recommend strategies to improve engagement, adoption, and experience effectiveness.

Partner with Marketing, Digital, and Measurement teams to align audience priorities, digital capabilities, and integrated marketing strategies.

Measurement, Insights & Optimization

Partner on integrated learning frameworks that connect customer, channel, content, and experience performance data into actionable business insights.

Lead strategic planning discussions informed by audience, journey, engagement, and market insights.

Supervise performance trends and find opportunities to improve experience effectiveness, customer engagement, and marketing impact.

Translate learnings into scalable best practices, planning frameworks, and recommendations that can be adopted across markets and business units.

Qualifications

Bachelor's degree required.

Minimum of 8 years of experience in communications, public affairs, or related field.

Proven experience delivering integrated communications strategies tied to business outcomes in a complex environment.

Strong background in media relations, issues management, and executive communications.

Experience in medical device, pharmaceutical, or healthcare sectors preferred.

Proven ability to influence senior partners and navigate ambiguity.

Strong understanding of digital ecosystems (web, social platforms, search) and measurement approaches (AI-optimization, analytics, listening, dashboards, performance reporting).

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers and internal employees contact AskGS to be directed to your accommodation resource

Required Skills:

Preferred Skills:

Brand Positioning Strategy, Business Savvy, Content Management, Content Marketing, Cultural Communications, Customer Analytics, Customer Journey Mapping, Data Visualization, Digital Channels, Digital Marketing, Digital Trends, Leadership, Report Writing, Tactical Planning, Technical Credibility, Technologically Savvy

The anticipated base pay range for this position is :

$122,000.00 - $212,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company's long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation -120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year
Holiday pay, including Floating Holidays -13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave - 80 hours in a 52-week rolling period10 days
Volunteer Leave - 32 hours per calendar year
Military Spouse Time-Off - 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

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