Think Tanks Jobs in Florida (NOW HIRING)

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 Job Description
Position: Think Tank Supervisor
Location: Naples, FL
Reports to: Food & Beverage Managers
Status: Non-Exempt
Job Summary:
Think Tank Supervisor will be responsible for exceptional service to all guests, develop and maintain a strong team environment. Responsible to support the Food & Beverage management team with the day to day operations for all Food and Beverage outlets in the hotel.
**Please note, Mainsail Lodging & Development is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.

Essential Functions

• Responsible for daily function of the restaurant operations of Think Tank
• Ensure that scheduled reservations are complete and are set up accurately
• Maintain professionalism with team members, managers and guests.
• Open and close shift in accordance with the manager’s checklist
• Greet guests, initiate conversations with guests and solicit feedback from guests.
• Handle daily scheduling of team members and adjust when necessary
• Implement proper tools for running shifts:  e.g.  Schedules, floor plans, reservations, etc.
• Solve team member issues such as call outs or any other daily issue that should arise with team members
• Find solutions to guest issues such as last-minute changes in reservations, cancellations, etc.
• Stay on the floor the entire meal period
• Apply discounts, assist with any Micros and billing issues and make decisions on voids and complimentary charges followed by proper documentation.
• Monitor and maintain tables, have knowledge of all menu items to include prep time, sauces, allergies and accompaniments.
• Monitor hours, watch the flow of business and make cuts appropriately as to not negatively affect the service levels.
• Responsible for cleanliness and organization of the service station and dining room.
• Train new hires on Innovation’s service standards, menu knowledge, set up and closing procedure
• Ensure team is in proper uniform/approved attire
• Attempt to limit problems and liability related to customers' drinking by following TIPS
• Ensure team members are aware of all applicable laws regarding alcoholic beverages
• Assist in maintaining a motivated, interactive positive team
• Demonstrate positive communication with team
• Maintain fair and consistent coaching and counseling
• Attend meetings as necessary
• Communicate and maintain positive inter-departmental relations
• Check identification of customers in order to verify age requirements for purchase of alcohol
• Communicate with managers of any issues
• Other duties as assigned by F&B Managers or Director of Operations

Qualification Standards

Education & Experience

• High School diploma or higher
• Previous Hospitality Food & Beverage experience required
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads  
• Experience with Micros POS preferred
• Experience with OpenTable restaurant management software or Yelp Reservations management software preferred

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Benefits 

Full-time Associate Benefits 

Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees 

Part-time Associate Benefits 

All above listed benefits except for Medical Insurance and Holiday Pay 

Marriott Hotels employee family & friends lodging, food and beverage and spa discounts

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.