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The Hotel Task Force Jobs in Michigan (NOW HIRING)

Bridge Point

Task Force - Line Cook

Mackinac Island, MI · On-site

$15 - $18.75/hr

We are a dynamic and growing workforce solutions partner specializing in task force assignments within the hospitality industry and beyond. We collaborate with hotels, resorts, and other businesses ...

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The Hotel Task Force information

What is a hotel task force?

Hotel task force positions are temporary roles filled by experienced hospitality professionals who step in to support hotels during periods of transition, high demand, or staffing shortages. These professionals may be assigned to management, front desk, housekeeping, or other operational roles, often for a set period ranging from a few weeks to several months. The main goal of a hotel task force is to maintain service standards and operational efficiency while the hotel undergoes changes such as renovations, openings, or leadership transitions.

What is the difference between The Hotel Task Force vs Hotel Concierge?

AspectThe Hotel Task ForceHotel Concierge
Primary RoleProvides operational support, handles guest issues, and assists with hotel functionsOffers personalized guest services, reservations, and local recommendations
Required SkillsCustomer service, problem-solving, teamworkCustomer service, communication, local knowledge
Work EnvironmentHotel operations, team-based, often in management support rolesFront desk, guest-facing, personalized service setting

The Hotel Task Force focuses on operational support and guest issue resolution within hotel management, while a Hotel Concierge specializes in providing personalized guest services and local recommendations. Both roles require strong customer service skills but serve different functions within the hotel industry.

What are the key skills and qualifications needed to thrive as a hotel task force professional?

To thrive as a Hotel Task Force professional, you need a solid background in hotel operations, strong problem-solving abilities, and experience in various hospitality roles, often supported by a degree in hospitality management. Familiarity with property management systems (PMS), revenue management software, and standard hotel operating procedures is essential. Adaptability, leadership, and excellent communication skills help you quickly integrate with new teams and manage change effectively. These skills are crucial for ensuring smooth transitions, maintaining service standards, and driving performance during critical periods at different hotel properties.

What are some common challenges faced by members of a hotel task force, and how can they best adapt to rapidly changing assignments?

Members of a Hotel Task Force often face the challenge of quickly acclimating to new properties, teams, and operational standards, as assignments can change with little notice. Success in this role requires strong adaptability, effective communication, and the ability to build rapport with unfamiliar staff in diverse environments. Being proactive in learning the unique processes of each hotel and maintaining a flexible approach helps Task Force professionals make a positive impact in a short timeframe. Collaboration and openness to feedback from local teams are essential for smooth transitions and achieving the goals of each assignment.
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The Hotel Task Force jobs near you

Task Force Specialist

Hospitality Specialists, Inc.

Grand Rapids, MI • On-site

Other

Re-posted 5 days ago

Job description

Task Force Specialist

The Operations Task Force Specialist is responsible for fulfilling special needs of the operations team. This includes assisting in the daily operations of the Michigan office as well as a specialty assignment in back-of-the-house functions. There will also be additional task force involvement, i.e., bench manager, wrap-around services, take-over operations, renovation operations, new-build operations, and special projects.

Functions

Operations Support

  • Support the operations team in all capacities.
  • Assist with projects for the operations office and for the properties.
  • Track, process, and follow-through on all property contracts/agreements/leases/registrations/licenses/permits/tags, etc.
  • Assist with company programs, i.e., maintaining on-line order guides, updating property lists for vendors, completing P&G rebate entries, etc.
  • Support office administration, such as processing office invoices, buying supplies, coordinating office vendors, etc.
  • Assist with special recognition efforts, i.e., birthday cards, anniversary cards, sympathy cards.
  • Assist with newsletter efforts.
  • Attend and assist with all meetings, including annual, semi-annual, and weekly meetings and others, as required
  • All other duties as assigned by supervisor.

Task Force Support

  • Provide bench management when there are openings.
  • Provide wrap-around support for new or troubled managers to provide longer and more focused support. For instance, staying on property after initial GM training to assist in putting it in action; providing spot training, for example when managers first do payroll or end of the month; staying on property with any new GM to train other departments, like back-of-the-house; staying on property after a take-over or new-build, to give a new manager additional support in their new role.
  • Assist with identified support for a troubled property, i.e. to help increase GSS, follow-up after a poor audit, aid in rolling out a new company program, etc.
  • Assist with new-build projects.
  • Assist with take-over projects.
  • Assist with renovation projects.

Specialty Functions

  • Responsibility for back of the house support, focusing on housekeeping, laundry and public area departments.
  • Coordinate specific back of the house company programs, i.e. P&G, vacuums, ozone machines, door stops, etc.
  • Provide in-depth back of the house training on-site, as needed. This includes reviewing the department A-Z and ensuring all H S I policies and practices are in compliance, ensuring all brand standards are in place, training in all areas, coordinating vendors on-site (like P&G rep doing training), and making recommendations to the regional manager.
  • Provide any specialized training as designated, i.e., CPR training or TIPS training.
Qualifications

Qualifications

  • Highly motivated, self-starter able to work alone or in a group environment.
  • Very organized and detail-oriented.
  • Computer literacy, analytical ability and basic report-writing skills.
  • Travel is required, including HSI specific training, mandatory meetings and special projects.
  • General manager experience.
  • Hilton and Marriott experience.
  • Hospitality Specialists experience.

Apply