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Customer Service Specialist I (Part-Time)*

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Customer Service Specialist I (Part-Time)*

Salary

$30.00 Hourly

Location

Henderson, NV

Job Type

Part Time

Job Number

0101AUG26-P-TAJ

Department

Utility Services

Opening Date

08/04/2026

Closing Date

8/18/2026 3:00 PM Pacific

• Description

• Benefits

• Questions

Position Overview

*This recruitment is limited to the first 150 qualified applications received and will close without notice once that limit has been reached.

The City of Henderson announces an examination to create a consideration for hire list and to fill vacancies for the classification of Customer Service Specialist I (Part-Time) in the Department of Utility Services. The consideration for hire list may be utilized to fill vacancies for this classification for up to one (1) year.

Under general supervision, performs specialized duties within the Customer Service and Billing/Collections Section of the Department of Utility Services, assists customers with requests and issues regarding City utility services, and performs related duties as assigned.

Ideal Candidate:

Our ideal candidate genuinely enjoys helping people and takes pride in providing exceptional customer service. They are naturally curious and demonstrate that every customer deserves to be treated fairly. They pay attention to details, take ownership of their work, and follow through on commitments. They are collaborative, and willing to both seek guidance and share their knowledge with others. They enjoy solving problems, embrace change, and thrive as part of a supportive team that works hard, celebrates successes, and appreciates a good sense of humor – because those qualities create exceptional customer experiences and strengthen the culture we've built.

The best fit will share our commitment to serving our community by providing efficient, effective assistance, educating and empowering customers, and consistently seeking solutions that best serve our shared future.

Vacancy Information:

• These positions are part-time PERS eligible.

• These positions do not qualify for employer-paid benefits (other than PERS), wage increases, or union representation.

• The work schedule will consist of an average of 29 hours/week.

• Hours per week may increase or decrease based on Department needs.

• These positions will require flexible scheduling and could work any full days between Monday and Thursday.

Click here (https://www.governmentjobs.com/careers/henderson/classspecs/newprint/1256293) to familiarize yourself with the job and its physical requirements.

Click here (https://www.cityofhenderson.com/government/departments/utility-services) to learn more about the Department of Utility Services.

Click here (https://www.cityofhenderson.com/government/departments/mayor-and-council/welcome-to-henderson) to see what it’s like to live in/visit Henderson.

Minimum Qualifications

• Graduation from high school or the equivalent

• Two (2) years of experience performing general clerical or customer service duties involving direct contact with the public

• Note: An equivalent combination of related education, experience, and training may be considered

• Skill in typing sufficient to type 25 net words per minute at the time of application

• Must possess and maintain a valid Nevada or “border state” driver’s license, as defined by NRS 483

Required Documents/Assessment Information

DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:

1. Completed Employment Application

ASSESSMENT DATES:

Skills-Based Keyboarding Examination* (Pass/Fail) - Test invites will be sent out on a rolling basis. No re-tests or extensions will be granted.

(Candidates Who Meet Minimum Requirements)

*Candidates will be required to pass the keyboarding portion of the assessment process based on the number of net words per minute (WPM) listed in the minimum qualifications. Please click here for more information on our keyboarding examination and to access the practice test.

Telephone Screening (Pass/Fail) - Tuesday, September 8, 2026 and/or Wednesday, September 9, 2026

(Best-Qualified Candidates)

Structured Selection Interview (Weighted 100%) - Tuesday, September 15, 2026 and/or Wednesday, September 16, 2026

(Best-Qualified Candidates)

All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:

If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson online application system. Please check your email and/or text messages on a regular basis after submitting your application for complete instructions, which include where and when to report.

The assessment and selection process for this position will take place on the dates listed above. All candidates who wish to be considered for this position will need to be in Henderson, Nevada, and make themselves available to participate in the testing process at any time on any of the dates listed above.

Selection Process

The selection process will begin with an employment application package screening, with the best-qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.

Appointment may be subject to the successful and timely completion of a post offer pre-employment background investigation and medical/physical examination, including a drug/alcohol test. Please see the job description to view the physical requirements. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards.

City of Henderson, Nevada

Teamsters Contract Benefits Summary

HEALTHCARE AND INSURANCE

• Health Insurance: Medical, Prescription, Dental, Vision through Teamsters Local #14 Health Trust

• Medical Benefit Allowance to offset monthly insurance premium to a $0 Out-of-Pocket Cost

• Employer paid Long Term Disability – Up to 60% of Base Wage If Approved

• Employer paid Term Life Insurance / AD&D - $50,000 Life Insurance on employee

• Health Trust paid Life Insurance - $25,000 for Employee and $10,000 for active Dependents

• Employee Assistance Program – 8 Free Visits for Employee and Family Members in the Household

• Medicare – Employee and City each pay 1.45%

RETIREMENT

• Employer paid membership in the Nevada Public Employees Retirement System (PERS)

• No Social Security tax on employee's wages

• Retirement Health Savings (RHS) program – Employer contribution of 1.7% of base wage

PAID LEAVE

• Employee credited with 19 hours of annual leave at the end of the first six (6) months of employment. Annual leave will accrue from month 7 to month 12 at 3.167 hours per month (total 38 hours first year of employment).

• Accrued at 9.5 hours per month after first year through fifth year; 12.67 hours per month sixth through twelfth year; 15.83 hours per month upon completion of twelfth year and beyond

  SICK LEAVE

• Accrued at 9.5 hours per month from date of hire

  BEREAVEMENT LEAVE

• Three consecutive days of leave, with pay, per occurrence, to attend funeral for immediate family member; increased to one work week when funeral is held 400 statute miles or more from City of Henderson

  HOLIDAYS

• 13 paid holidays per year

• Two (2) floating holidays per year

• The ability to bank holidays, up to 228 hours, that fall on an employee’s regularly scheduled day off

WORK WEEK

• Four-day, 9.5-hour workday, 38-hour work week

• Three-day, 12-hour workday, 38-hour work week for certain positions

UNIFORM ALLOWANCE

• Uniform Allowance - $85.00 per month to employees required to wear a uniform, or $115.00 if required to wear fire retardant clothing

• A $175.00 shoe allowance is provided on an annual basis to those employees required to wear ANSI Z41-1991 or above rated safety shoes

VOLUNTARY BENEFITS

• IRC 457 Deferred Compensation Plan

• IRC 401a Deferred Compensation Plan - new/hire employees only

• IRC125 Flexible Spending Arrangement (FSA) - Medical and Dependent Care

• Supplemental Insurance: Cancer/Catastrophic Illness, Accident, Short Term Disability, and Hospital Indemnity

• Auto and Home Insurance

• 529 College Savings Plan

• Supplemental Term Life Insurance

• Legal Insurance

• Pet Insurance

• Identity and Credit Protection

• PerkSpot Employee Discounts Program

• Long Term Care + Life Insurance

NOTE: Benefits subject to change based on future collective bargaining agreement updates, changes to any applicable legislation, and changes to elements of the City’s voluntary benefits program

Revised 03/24