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Text Crisis Chat Jobs (NOW HIRING)

Gryphon Place

MiCAL Crisis Specialist

Kalamazoo, MI · On-site

Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment. * This role is responsible for assessing risk, de-escalating crisis ...

Gryphon Place

MiCAL Crisis Specialist

Kalamazoo, MI · On-site +1

Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment. * This role is responsible for assessing risk, de-escalating crisis ...

Gryphon Place

MiCAL Crisis Specialist

Kalamazoo, MI · On-site

Services are delivered via phone, chat, text, and other electronic communication methods in a 24/7 contact center environment. * This role is responsible for assessing risk, de-escalating crisis ...

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Text Crisis Chat information

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How much do text crisis chat jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for text crisis chat in the United States is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $23.08 per hour, depending on experience, location, and employer.

What are popular job titles related to Text Crisis Chat jobs?

For Text Crisis Chat jobs, the most frequently searched job titles are:

Infographic showing various Text Crisis Chat job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 89% Full Time, 9% Part Time, and 1% Contract. Highlights an 65% Physical, 2% Hybrid, and 33% Remote job distribution, with an average salary of $45,018 per year, or $21.6 per hour.

LGBTQ+ Chat & Text Therapist EMPACT

Tempe, AZ • Remote

La Frontera Center Inc.
1 - 10 employees
Learn more about La Frontera Center Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

 

What you’ll do: 

The LGBTQ+ Youth Crisis Therapist for the LGBTQIA Call Center will support callers who call our suicide hotline by providing crisis phone interventions. Additionally, you will use your experience to recommend appropriate referrals for available services. Must be an Arizona resident.

Essential Responsibilities:

  • Answer all phone lines in a timely and professional manner while meeting agency goals of efficiency and customer satisfaction.
  • Effectively assess clinical situations and needs of all callers.
  • Provide safe and effective clinical interventions to all callers.
  • Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders. Forward internal referrals to the appropriate program(s) with all required information promptly.
  • Work collaboratively with internal and external clients/customers. Maintain a positive attitude and flexibility to assist others.
  • Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up.
  • Will be required to work beyond his/her shift with no warning if the crisis situation warrants or if required paperwork is not complete at the end of the shift.
  • Attend all required meetings and training, even if they fall outside of the regularly scheduled shift. Evening and night hours may be required.
  • Assist the hotline clinical coordinator in training new staff.
  • Before using downtime for personal business, staff will be required to ensure all program forms are stocked, the hotline area is clean and organized, required reading is completed, and to complete any project to benefit Crisis and/or other departments within the agency as required by a supervisor.
  • Attend in-person meetings, training, and agency activities and events outside of regularly scheduled work hours upon request.

What you’ll provide: 

  • Excellent oral and written communication skills.
  • Clear and effective communication.
  • Strong customer service.
  • Strong problem-solving and analytical skills.
  • Ability to document detailed information.
  • Ability to multitask.
  • Demonstrated ability to remain calm in crises, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
  • Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
  • Maintain a professional demeanor while working remotely (from home) and positive working relationships with internal and external team members, stakeholders, and community and business partners 

Education and Experience:  

  •  Bachelor's Degree in Counseling, Social Work, or related field required.
  • Minimum of 3 years of experience in the behavioral health field.
  • Crisis Experience preferred.
  • Supervisory experience preferred.
  • Program Development preferred.

What you’ll experience: 

  • The typical work environment will be remote
  • Employees must be able to lift up to 25 pounds at times.

What you’ll receive: 

(Full-time employees)  

  • Generous PTO
  • 10 paid holidays per year 
  • Medical plans (4 choices) 
  • Dental plans (2 choices) 
  • Vision plans (2 choices) 
  • 403(b) retirement plan 
  • Retirement Allowance 
  • Company-paid Life/AD&D and Long Term Disability
  • Voluntary additional Life and Short-term Disability
  • Tuition Reimbursement 
  • Elder Care Assistance