Text Chat Jobs in Massachusetts (NOW HIRING)

Join the Team That Scoops Magic 

Now Hiring: Shift Coordinators – Salt and Straw  

At Salt & Straw, we believe in making it count—every shift, every scoop, and every guest interaction. 

We’re hiring Shift Coordinators in a fast-paced hospitality environment to support daily shop operations, assist team members during shifts, and create great guest experiences. 

This role includes customer service, supporting team workflows, providing coaching and feedback, and ensuring smooth day-to-day operations in a retail food service setting. 

If you enjoy working with people, thrive in hospitality or retail environments, and care about creating great guest experiences, we’d love to meet you. 

What You’ll Do:  

Shift Coordinators play a key role in creating exceptional guest experiences while coaching and supporting team members throughout each shift. 

You will: 

• Shift Coordinators will coordinate daily shop operations to ensure a smooth and welcoming guest experience 

• Guide Scoopers throughout the shift, managing task assignments, breaks, and team support 

• Deliver exceptional customer service and thoughtfully resolve guest concerns 

• Support shop operations by scooping, waffling, hosting, operating the register, cleaning, and jumping in wherever needed 

• Coordinate opening, closing, and daily operational tasks to maintain shop standards 

• Coach and support Team Members through real-time feedback and training 

• Help maintain product quality, food safety, cleanliness, and workplace safety standards 

• Assist with inventory counts, supply management, cash handling, and daily documentation 

• Ensure third-party delivery orders are prepared accurately and meet quality standards 

• Foster a positive, inclusive work environment where Team Members feel supported and valued 

• Learn and share flavor stories to help guests discover their next favorite scoop 

• Partner with shop leadership to uphold operational standards and support team development 

What You’ll Get 

We offer competitive pay, thoughtful benefits, and a people-first culture that invests in your growth. 

• Financial Flexibility: Optional earned wages access, plus 401(k) match with 50% company match up to 1% of your salary after three months—even for part-time Team Members 

• Health & Wellness: Medical, dental, and vision coverage may become available after 780 hours worked, plus Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental coverage like Accident, Critical Illness, and Hospital Indemnity Insurance 

• Mental Health Support: Free, 24/7 access to licensed mental health professionals for you and your family via text, chat, web, and in-person sessions 

• Work-Life Balance: Flexible scheduling, 1 hour of Sick Time per 30 hours worked, 12 weeks of Paid Parental Leave at 70% pay, and 2 hours of Paid Voting Time 

• Education & Growth: Up to $1,800/year for learning goals, plus career development and growth opportunities within Salt & Straw 

• Perks & Discounts: 30% Team Member discount, early access to new flavors, Commuter FSA, UHC Wellness Rewards (earn up to $1,000), and affordable FIGO Pet Insurance 

• Inclusive Culture: A welcoming, supportive workplace where every Team Member is valued, respected, and inspired 

You’re a Great Fit If You:  

• Are 18+ years old 

• Are available to work evenings, weekends, and holidays 

• Can work at least 3 shifts per week, including 2 closing shifts 

• Have a high school diploma or GED 

• Bring 6+ months of food service, restaurant, retail, coffee, or hospitality experience (1+ year preferred) 

• Enjoy coaching, motivating, and supporting others 

• Have strong communication skills and a passion for customer service 

• Thrive in fast-paced, team-oriented environments 

• Are excited to grow your leadership skills and take on greater responsibility 

• Are comfortable discussing flavors, offering samples, and creating memorable guest experiences 

Ready to Scoop the Unbelievable? This is more than a job. It’s a chance to build something that matters, with your hands, your heart, and a whole lot of ice cream.   

Important Notes 

• Food Allergy Warning: This role involves working in an environment where common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present. 

• Equal Employment Opportunity: Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background. 

• E-Verify Participation: We participate in E-Verify to confirm work authorization. 

Our Values 

Create the Unbelievable 

Show Up Generously 

Act with Thoughtful Curiosity 

Share Human Kindness 

Make It Count 

These values guide everything we do — from the way we scoop, to how we show up for our guests, teammates, and communities.