Senior IT Customer Support
Alexandria, VA · On-site
Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text ... Operating Systems: Comprehensive enterprise support and administration history involving the ...
Senior IT Customer Support
Alexandria, VA · On-site
Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text ... Operating Systems: Comprehensive enterprise support and administration history involving the ...
Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text ... Operating Systems: Comprehensive enterprise support and administration history involving the ...
Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text ... Operating Systems: Comprehensive enterprise support and administration history involving the ...
Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text ... Operating Systems: Comprehensive enterprise support and administration history involving the ...
Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text ... Operating Systems: Comprehensive enterprise support and administration history involving the ...
Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text ... Operating Systems: Comprehensive enterprise support and administration history involving the ...
Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text ... Operating Systems: Comprehensive enterprise support and administration history involving the ...
Dispatch Supervisor Assistant
New Carrollton, MD · On-site
$21 - $27/hr
... chat and text to provide accurate ride information; identify and reschedule passengers who are a ... Proactively identify and escalate issues outside normal operating parameters to Dispatch ...
Dispatch Supervisor Assistant
New Carrollton, MD · On-site
$21 - $27/hr
... chat and text to provide accurate ride information; identify and reschedule passengers who are a ... Proactively identify and escalate issues outside normal operating parameters to Dispatch ...
Dispatch Supervisor Assistant
New Carrollton, MD · On-site
$21 - $27/hr
... chat and text to provide accurate ride information; identify and reschedule passengers who are a ... Proactively identify and escalate issues outside normal operating parameters to Dispatch ...
Dispatch Supervisor Assistant
New Carrollton, MD · On-site
$21 - $27/hr
... chat and text to provide accurate ride information; identify and reschedule passengers who are a ... Proactively identify and escalate issues outside normal operating parameters to Dispatch ...
Communications Center Customer Service Rep
Washington, DC · On-site
$22.21 - $33.79/hr
Contacts physician and other providers using on-call schedules and paging or other text messaging ... operator) where keyboarding is required Knowledge Skills and Abilities * Requires the ability to ...
Communications Center Customer Service Rep
Washington, DC · On-site
$22.21 - $33.79/hr
Contacts physician and other providers using on-call schedules and paging or other text messaging ... operator) where keyboarding is required Knowledge Skills and Abilities * Requires the ability to ...
Private Client Advisor
Annapolis, MD · On-site
The false offers use fake websites, email addresses, group chats and text messages. The Company ... Discrimination based on any of these factors is contrary to our operating philosophy. Attention ...
Private Client Advisor
Annapolis, MD · On-site
The false offers use fake websites, email addresses, group chats and text messages. The Company ... Discrimination based on any of these factors is contrary to our operating philosophy. Attention ...
Private Client Advisor
Fairfax, VA · On-site
The false offers use fake websites, email addresses, group chats and text messages. The Company ... Discrimination based on any of these factors is contrary to our operating philosophy. Attention ...
Private Client Advisor
Fairfax, VA · On-site
The false offers use fake websites, email addresses, group chats and text messages. The Company ... Discrimination based on any of these factors is contrary to our operating philosophy. Attention ...
The false offers use fake websites, email addresses, group chats and text messages. The Company ... Discrimination based on any of these factors is contrary to our operating philosophy. Attention ...
The false offers use fake websites, email addresses, group chats and text messages. The Company ... Discrimination based on any of these factors is contrary to our operating philosophy. Attention ...
Private Client Advisor
Washington, DC · On-site
The false offers use fake websites, email addresses, group chats and text messages. The Company ... Discrimination based on any of these factors is contrary to our operating philosophy. Attention ...
Quick apply
Private Client Advisor
Washington, DC · On-site
The false offers use fake websites, email addresses, group chats and text messages. The Company ... Discrimination based on any of these factors is contrary to our operating philosophy. Attention ...
Private Client Advisor
Annapolis, MD · On-site
The false offers use fake websites, email addresses, group chats and text messages. The Company ... Discrimination based on any of these factors is contrary to our operating philosophy. Attention ...
Quick apply
Private Client Advisor
Annapolis, MD · On-site
The false offers use fake websites, email addresses, group chats and text messages. The Company ... Discrimination based on any of these factors is contrary to our operating philosophy. Attention ...
The false offers use fake websites, email addresses, group chats and text messages. The Company ... Discrimination based on any of these factors is contrary to our operating philosophy. Attention ...
The false offers use fake websites, email addresses, group chats and text messages. The Company ... Discrimination based on any of these factors is contrary to our operating philosophy. Attention ...
The false offers use fake websites, email addresses, group chats and text messages. The Company ... Discrimination based on any of these factors is contrary to our operating philosophy. Attention ...
Quick apply
The false offers use fake websites, email addresses, group chats and text messages. The Company ... Discrimination based on any of these factors is contrary to our operating philosophy. Attention ...
The false offers use fake websites, email addresses, group chats and text messages. The Company ... Discrimination based on any of these factors is contrary to our operating philosophy. Attention ...
The false offers use fake websites, email addresses, group chats and text messages. The Company ... Discrimination based on any of these factors is contrary to our operating philosophy. Attention ...
Commercial Insurance Advisor
Washington, DC · On-site
$500K/yr
The false offers use fake websites, email addresses, group chats and text messages. The Company ... Discrimination based on any of these factors is contrary to our operating philosophy. Attention ...
Commercial Insurance Advisor
Washington, DC · On-site
$500K/yr
The false offers use fake websites, email addresses, group chats and text messages. The Company ... Discrimination based on any of these factors is contrary to our operating philosophy. Attention ...
The false offers use fake websites, email addresses, group chats and text messages. The Company ... Discrimination based on any of these factors is contrary to our operating philosophy. Attention ...
Quick apply
The false offers use fake websites, email addresses, group chats and text messages. The Company ... Discrimination based on any of these factors is contrary to our operating philosophy. Attention ...
Private Client Advisor
Washington, DC · On-site
The false offers use fake websites, email addresses, group chats and text messages. The Company ... Discrimination based on any of these factors is contrary to our operating philosophy. Attention ...
Private Client Advisor
Washington, DC · On-site
The false offers use fake websites, email addresses, group chats and text messages. The Company ... Discrimination based on any of these factors is contrary to our operating philosophy. Attention ...
The false offers use fake websites, email addresses, group chats and text messages. The Company ... Discrimination based on any of these factors is contrary to our operating philosophy. Attention ...
The false offers use fake websites, email addresses, group chats and text messages. The Company ... Discrimination based on any of these factors is contrary to our operating philosophy. Attention ...
Text Chat Operator information
What are text chat operators?
Text chat operators are professionals who communicate with customers or clients via text-based chat platforms. Their main role is to provide support, answer questions, and engage in conversations, typically for businesses or entertainment services. They may handle customer inquiries, resolve issues, or simply chat to keep users engaged, depending on the employer. This job usually requires good typing skills, strong communication abilities, and the ability to multitask in a fast-paced environment.
What are some common challenges faced by text chat operators and how can they be managed effectively?
Text chat operators often face challenges such as managing multiple conversations simultaneously, maintaining a consistent tone, and handling difficult or frustrated customers. To manage these effectively, it is important to develop strong multitasking abilities, use templates or scripts when appropriate, and practice empathy in every interaction. Regular training and feedback from supervisors can also help operators improve their communication skills and efficiency, ensuring high-quality service while minimizing stress.
What are the key skills and qualifications needed to thrive as a Text Chat Operator, and why are they important?
To thrive as a Text Chat Operator, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and customer support software is often required. Strong active listening, problem-solving, and multitasking abilities help build rapport and resolve customer issues efficiently. These skills are important to deliver timely, accurate, and positive customer experiences in a high-volume digital environment.
What is the difference between Text Chat Operator vs Customer Service Representative?
| Aspect | Text Chat Operator | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; basic computer skills | High school diploma or higher; communication skills |
| Work Environment | Online, remote chat platforms | Call centers, retail, or office settings |
| Industry Usage | Customer support via live chat | Customer support via phone, email, or in person |
| Search & Comparison Intent | Roles focused on online chat support | Roles involving direct customer interaction across channels |
While both roles involve assisting customers, a Text Chat Operator specializes in providing support through live online chat platforms, often remotely. In contrast, a Customer Service Representative may handle inquiries via phone, email, or in person. The roles share similar credentials and industry usage but differ mainly in communication channels and work environment.
What are the most commonly searched types of Text Chat Operator jobs in Washington? The most popular types of Text Chat Operator jobs in Washington are:
What are popular job titles related to Text Chat Operator jobs in Washington? For Text Chat Operator jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Text Chat Operator jobs in Washington look for? The top searched job categories for Text Chat Operator jobs in Washington are:
KBR rating
8.3
Based on 47 frontline employees who took The Breakroom Quiz
137th of 442 rated engineering
Job description
Title:
Senior IT Customer Support
Belong. Connect. Grow. with KBR!
KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security.
Why Join Us?
KBR is seeking an experienced, detail-oriented Support Desk Analyst to join our technical operations team. This role functions as a dedicated remote-triage and inbound service desk position based entirely within our local facility. It does not require localized floor walking or face-to-face desktop support at user desks; all infrastructure, software, and identity management issues are resolved via digital enterprise channels.
In addition to serving as a core technical resolver, the selected candidate will play an active role in service desk administration-monitoring unassigned queues, optimizing ticket routing, and managing incident communications during operational milestones.
II. Key Responsibilities & Typical Functions
III. Position Requirements
1. Security & Location Base
2. Experience & Communication Requirements
IV. Technical Profiles & Desired Attributes (Nice-to-Have)
The following technical skills represent highly valued capabilities that will enhance an analyst's success in this environment:
Core Platforms & Toolsets
Engineering & Systems Management
Basic Compensation:
$110,000 - $135,000 (For VA only)
$105,000 - $130,000 (For Maryland Only)
$96,000 - $110,000 (For Nevada Only)
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Senior IT Customer Support
Belong. Connect. Grow. with KBR!
KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security.
Why Join Us?
- Innovative Projects: KBR's work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
- Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
- Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.
KBR is seeking an experienced, detail-oriented Support Desk Analyst to join our technical operations team. This role functions as a dedicated remote-triage and inbound service desk position based entirely within our local facility. It does not require localized floor walking or face-to-face desktop support at user desks; all infrastructure, software, and identity management issues are resolved via digital enterprise channels.
In addition to serving as a core technical resolver, the selected candidate will play an active role in service desk administration-monitoring unassigned queues, optimizing ticket routing, and managing incident communications during operational milestones.
II. Key Responsibilities & Typical Functions
- Incident Communications & Notification Broadcasts: Serve as the primary author and communicator for customer-facing alerts. Draft, coordinate, and broadcast clear, non-technical notifications regarding scheduled maintenance windows as well as real-time updates during unexpected system outages.
- Queue Management & SLA Monitoring: Actively track, assign, and route incoming tickets within the centralized queue. Perform routine audits of active records to systematically flag, escalate, or remediate delinquent, coming-due, or past-due tickets to safeguard Service Level Agreements (SLAs).
- Remote Diagnostics & Desktop Triage: Leverage remote control software and diagnostic utilities to isolate and resolve operating system errors, software conflicts, registry issues, and application anomalies securely over the wire.
- Identity & Access Management (IAM): Conduct remote provisioning, account modification, password resets, and group permission changes within Active Directory and enterprise identity vaults.
- Centralized Hardware & Software Support: Provide structured, remote step-by-step guidance to walk end-users through peripheral verification and network device troubleshooting, while executing centralized application deployments and updates.
III. Position Requirements
1. Security & Location Base
- Security Clearance: Must hold and be able to maintain an active U.S. Department of Defense Secret Security Clearance at the time of application.
- Work Arrangement: 100% operational on-site assignment within the Niceville, FL facility.
- Travel Flexibility: Capability to accommodate up to 10% travel, specifically designated for attending advanced technical training courses and participating in collaborative, in-person engineering meetings.
2. Experience & Communication Requirements
- Professional Experience: Minimum of 5 years of dedicated experience in helpdesk, service desk, or centralized operational IT support environments.
- Physical Dexterity: Ability to lift and move equipment up to 25 lbs for localized logistics, hardware delivery verifications, or facility upkeep.
- Omnichannel Support Etiquette: Demonstration of exceptional service delivery and adherence to professional communications standards across all remote support mechanisms:
- Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text-based troubleshooting and collaborative inner-team routing.
- Telephone Support: Excellent phone presence, active listening skills, and the capacity to guide distressed users through logical technical paths calmly.
- Email Correspondence: Ability to craft highly structured, professional, and clear instructional technical guides and enterprise-wide advisories.
IV. Technical Profiles & Desired Attributes (Nice-to-Have)
The following technical skills represent highly valued capabilities that will enhance an analyst's success in this environment:
Core Platforms & Toolsets
- Operating Systems: Comprehensive enterprise support and administration history involving the Windows 11 desktop environment.
- Productivity Applications: Advanced application troubleshooting proficiency spanning the full suite of Microsoft Office products (Word, Excel, Outlook, PowerPoint, and Teams).
- IT Service Management (ITSM): Prior hands-on experience navigating workflows, running filters, and coordinating changes inside Jira Service Management or ServiceNow.
Engineering & Systems Management
- OS Deployment Frameworks: Foundational knowledge or administrative experience leveraging the Microsoft Deployment Toolkit (MDT) and Windows Deployment Services (WDS) to configure or push standard operating images remotely.
- Image Hardening & Compliance: Exposure to standardizing, auditing, or hardening corporate Windows 11 images against Department of Defense STIGs (Security Technical Implementation Guides).
- Application Management: Experience or familiarity with application packaging, command-line installation syntax, and configuring silent deployment strings (.msi / .exe).
- Automation & Scripting: Practical exposure to PowerShell scripting to run remote diagnostics, compile system data, or automate routine directory tasks.
- Frameworks: Understanding of ITIL Foundations and standard enterprise Change Control processes.
Basic Compensation:
$110,000 - $135,000 (For VA only)
$105,000 - $130,000 (For Maryland Only)
$96,000 - $110,000 (For Nevada Only)
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
About KBR
Sourced by ZipRecruiter
At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Houston, TX, US
Year founded
1998