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Test Center Manager Jobs in Boca Raton, FL (NOW HIRING)

Pearson

Test Admistrator - Hollywood, FL

Hollywood, FL · On-site

$17.75/hr

Pearson VUE provides a full suite of services from test development to data management and delivers ... Test Center Operations Job Family: LEARNING_&_CONTENT_DELIVERY Organization: Assessment ...

prometric

Nurse Aide Evaluator RN

West Palm Beach, FL · On-site

Test Center LOCATION: West Palm Beach, FL JOB OVERVIEW: Prometric, the recognized global leader in ... Manage the testing environment to ensure candidate flow * Observe and rate candidates as they ...

Prometric

Nurse Aide Evaluator RN

West Palm Beach, FL · On-site

$30/hr

Test Center LOCATION: West Palm Beach, FL JOB OVERVIEW: Prometric, the recognized global leader in ... Manage the testing environment to ensure candidate flow * Observe and rate candidates as they ...

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How much do test center manager jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for test center manager in Boca Raton, FL is $17.73, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $19.18 per hour, depending on experience, location, and employer.

What is the difference between Test Center Manager vs Test Administrator?

AspectTest Center ManagerTest Administrator
CredentialsOften requires managerial experience, certifications in testing protocolsTypically requires basic testing certifications or training
Work EnvironmentOversees testing centers, manages staff, ensures complianceAdministers tests, interacts directly with test-takers
Employer & Industry UsageUsed in educational, certification, and professional testing centersCommonly employed in testing environments for administering exams

The Test Center Manager oversees the entire testing operation, staff, and compliance, while the Test Administrator focuses on delivering tests directly to candidates. Both roles are essential in testing environments but differ in responsibilities and scope.

What are the responsibilities of a Test Center Manager?

A Test Center Manager is responsible for overseeing the daily operations of a testing facility where exams such as standardized tests, certification assessments, or professional licensure tests are administered. Their duties typically include managing staff, ensuring test security and compliance with regulations, scheduling test sessions, handling candidate inquiries, and resolving any technical or operational issues that may arise. Test Center Managers play a critical role in maintaining the integrity and smooth functioning of the testing environment, providing a secure and fair experience for all candidates.

What are some common challenges faced by Test Center Managers and how can they be addressed?

Test Center Managers often face challenges such as maintaining strict testing security protocols, managing high volumes of candidates, and ensuring all staff are well-trained and compliant with regulations. Balancing operational efficiency while providing a positive candidate experience requires strong organizational skills and attention to detail. Proactively communicating with team members, regularly updating procedures, and staying current with testing vendor requirements can help address these challenges and ensure smooth test administration.

What are the key skills and qualifications needed to thrive as a Test Center Manager, and why are they important?

To thrive as a Test Center Manager, you need strong organizational skills, attention to detail, and experience in managing operations, typically supported by a degree in business, education, or a related field. Familiarity with test administration platforms, scheduling software, and compliance protocols such as Pearson VUE or Prometric systems is important. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for building trust with staff and test-takers. These competencies ensure a secure, efficient, and positive testing environment that upholds integrity and smooth day-to-day operations.
What job categories do people searching Test Center Manager jobs in Boca Raton, FL look for? The top searched job categories for Test Center Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Test Center Manager jobs? Cities near Boca Raton, FL with the most Test Center Manager job openings:
Test Center Manager jobs near you
Call Center Manager

Call Center Manager

MV Transportation

West Palm Beach, FL

Full-time

Posted 21 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

60th of 76 rated public transport

Job description

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MV Transportation is seeking aCall Center Managerto oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV’s management and supervisor teams to confirm service is high quality. They oversee all customer service activities, monitor call hold times, perform quality assurance reviews of all recordings, and work with reservations, dispatch and scheduling staff to confirm that all call center operations appropriately represent and consistently meet company standards as directed by company’s operating contract. 

Job Responsibilities: 

  • Appropriately staff the call center. 
  • Manage and oversee training, scheduling of staff and re-training in any deficient areas the call center staff. 
  • Monitor and oversee all quality assurance/customer service of all call center staff. 
  • Oversee and monitor ticket store staff. 
  • Oversee passenger trip requests manually or through use of automated system to achieve system goals (productivity, on-time performance, efficiency, minimum ride lengths, etc.) and considering operator and vehicle availability and vehicle capacity types. 
  • Oversee when necessary rescheduling trips when necessary in the event of operator or vehicle shortages and in consideration of project work scheduling policies. 
  • Be the direct liaison for the call center staff union. 
  • Act as the direct liaison with the client for the call center and its employees. 
  • Be “on call” during all hours of the call center operations for issues/concerns. 
  • Daily/hourly monitor all system efficiencies and make adjustments when needed. 
  • Work with Payroll Support Manager to handle open enrollment and ongoing benefits for Call Center employees. 
  • Work with Payroll Support Manager on daily and bi-weekly imputing and paying out of Call Center employees pay. 
  • Maintain professional demeanor and appearance. 
  • Maintain attendance within policy. 
  • Handle multiple tasks accurately and effectively. 
  • Additional responsibilities, as assigned.

Talent Requirements: 

  • High School diploma or equivalent. 
  • Must have Trapeze experience. 
  • Previous data entry, dispatch, customer service, supervisory and/or operating experience desired but not required. 
  • Strong customer service skills. 
  • Data entry experience and general knowledge of windows-based computer operating system and Microsoft Office package. 
  • Knowledge of service area. 
  • Ability to read, write and speak clearly the English language – basic knowledge of Spanish may be required depending on contract location and requirements. 
  • Able to use multi-line phone system and handle multiple tasks concurrently. 
  • Ability to supervise. 
  • Ability to work independently and follow directions. 
  • Ability to adapt and remain flexible in a dynamic environment. 

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.  

 

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. 

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