Tennis Concierge Jobs (NOW HIRING)

At Wilson, we are here to empower every human to live like an athlete. Passion. Creativity. Integrity. Teamwork. Ambition. Innovation. These are the qualities that have made Wilson Sporting Goods Co. the number one sports equipment brand in the world.

Wilson has evolved from a sports equipment brand to surround the tennis athlete in technical sportswear and footwear. Our retail stores lead with innovative sportswear, footwear, and a curated assortment of racket equipment that solves for the needs of the athlete. We are on the cutting edge of tennis products that will carry you from the court to the clubhouse.

Evolving the sports world and being the best partner for players, athletes, and our community is no small task. We are continually looking to add enthusiastic, ambitious, team-first individuals who desire to make a difference —and who love to help others win. Together, we will create a better world through sport. Join us.

As the Wilson Retail Store Manager, you are the head coach in your store. You will leverage your entrepreneurial spirit to drive the success of your business, elevate and develop your team, and deliver an exceptional community experience.

As the Store Manager, you embody Wilson’s core values and our commitment that the most important role in the company is the Athlete Advisor. You are in service to your team and your community. You are responsible for delivering on the core objectives of achieving sales plan and store profitability through strategic vision, scheduling, and coaching of your team.

Specific responsibilities include, but are not limited to:

People:

• Consistently maintain a fully staffed team through proactive recruiting, hiring, and training.
• Identify and develop talent for your internal pipeline.
• Manage team performance through clear expectations, coaching, and accountability.
• Your team is a direct reflection of your leadership.

Community:

• You will drive traffic and brand love through strategic community outreach, authentic connections in your tennis community, a deep understanding of your local market, and monthly community programming.
• Schedule and attend monthly tennis lessons with your team.
• Identify, onboard, and engage store ambassadors.
• Maintain the in-store community board with up-to-date information to ensure your store is the tennis concierge for your community.

Operations:

• Lead and execute impactful visual merchandising standards in partnership with the US Visual Merchandising Manager.
• Maintain inventory accuracy through proper receiving and processing procedures in partnership with the Retail Operations team.
• Collaborate with your peers and cross-functional partners with strong interpersonal skills and communication.
• Schedule your floor to ensure optimal athlete experience and coverage at all times.

Business:

• Use Key Performance Indicators to analyze and drive your business forward with educated and informed decision making.
• Deliver weekly and quarterly business reviews.
• Create quarterly strategies for business growth and team development, always in the pursuit of excellence.
• Consistently deliver on sales targets and maintain labor efficiency through strategic scheduling and floor leadership.

This role requires three to five years of retail leadership experience, including fashion or sportswear retail, and a demonstrated ability to build long-lasting, meaningful relationships within the tennis community. A passion for sport is always a plus!

Other qualifications include:

• You have proven success in developing leaders and see opportunities to further engage with their development goals.
• You are intrinsically motivated to drive for success every day.
• You have a proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives.
• You are passionate about delivering an exceptional consumer experience without exception.
• You have never met a stranger and love solving the needs of every athlete who comes into your store.
• You have outstanding communication skills, both written and verbal.
• You are driven by a high level of autonomy and excel in an entrepreneurial environment.
• You value bold ideas and pursue progress at every turn.
• You stand up with conviction for what you believe in, acting with integrity and respect in every situation.

What We’ll Provide

A reasonable estimate of the pay range is $70,000-$75,000 per year at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education, and/or training.Please note that the range details reflect the base pay only and does not include our competitive bonus program.

We offer an innovative, inclusive, and people-first environment with competitive benefits and perks, including:

• Paid time off for part- and full-time employees
• Education reimbursement
• Medical, dental and vision
• Pre-tax transit discounts
• 401(k) with company match
• Life insurance
• Paid maternity/paternity leave
• Professional development opportunities
• Volunteering programs
• Receive a complimentary Wilson tennis racquet upon joining our team
• Enjoy free monthly tennis training sessions with a professional coach, open to all store employees
• Discounts on Wilson and Amer Sports products

Wilson Sporting Goods Co. is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.