Dover, DE · On-site
$20.50 - $28/hr
... an opening for a Help Desk Analyst 10830 This position is up to 14 months with the option of ... Interface with outside vendors (Verizon and others) to assist in team/and customer support for ...
Quick apply
Dover, DE · On-site
$20.50 - $28/hr
... an opening for a Help Desk Analyst 10830 This position is up to 14 months with the option of ... Interface with outside vendors (Verizon and others) to assist in team/and customer support for ...
Bear, DE · On-site
$25 - $31/hr
W2 only. Our direct client has an opening for a Help Desk Analyst 1475 If you are interested ... Interface with outside vendors (Verizon and others) to assist in team/and customer support for ...
Quick apply
Bear, DE · On-site
$25 - $31/hr
W2 only. Our direct client has an opening for a Help Desk Analyst 1475 If you are interested ... Interface with outside vendors (Verizon and others) to assist in team/and customer support for ...
New Castle, DE · On-site
$20 - $24/hr
IT Help Desk - $20-$24 hr.- 4-5 months temp to perm, Summary/Objective: The Customer Care Administrative Support Specialist is responsible for supporting our Customer Care team. Assists the team by ...
New Castle, DE · On-site
$20 - $24/hr
IT Help Desk - $20-$24 hr.- 4-5 months temp to perm, Summary/Objective: The Customer Care Administrative Support Specialist is responsible for supporting our Customer Care team. Assists the team by ...
Wilmington, DE · On-site
$15 - $19.50/hr
We help our clients deliver vital services more efficiently while increasing the satisfaction of ... Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to ...
Wilmington, DE · On-site
$15 - $19.50/hr
We help our clients deliver vital services more efficiently while increasing the satisfaction of ... Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to ...
Wilmington, DE · On-site +1
May provide temporary managerial support in the absences of designated regional managers or be a ... Be the Subject Matter Expert to help provide legal billing surge support for several regional ...
Wilmington, DE · On-site +1
May provide temporary managerial support in the absences of designated regional managers or be a ... Be the Subject Matter Expert to help provide legal billing surge support for several regional ...
| Aspect | Temporary Verizon Help Desk | Temporary Network Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ (often preferred) | CompTIA Network+, Cisco CCNA (preferred) |
| Work Environment | Help desk, call centers, remote support | On-site, network infrastructure, troubleshooting |
| Industry Usage | Telecommunications, customer support | IT, networking, infrastructure |
Temporary Verizon Help Desk roles focus on customer support and troubleshooting via phone or remote tools, often requiring certifications like CompTIA A+. Temporary Network Support Technicians handle network infrastructure issues on-site, with certifications like Network+ or CCNA. Both roles are essential in telecommunications and IT industries but differ mainly in work environment and technical focus.
The most popular types of Verizon Help Desk jobs in Delaware are:
Cities in Delaware with the most Temporary Verizon Help Desk job openings:
$20.50 - $28/hr
Other
Re-posted 29 days ago
Onsite: 1 day a week (WED) – Orientation and initial training will require them to be on site (est. 1 week) Shift: 10:30 am to 7pm (It’s possible that would change to 8am to 4:30pm)
Our direct client has an opening for a Help Desk Analyst 10830
This position is up to 14 months with the option of extension. The client is located in Dover, DE
If you are interested, please submit the following:
YOUR CURRENT RESUME
YOUR HOURLY RATE
Shift: 10:30 am to 7pm (It’s possible that would change to 8am to 4:30pm)
Onsite: 1 day a week (WED) – Orientation and initial training will require them to be on site (est. 1 week)
Interview: One phone call and one Teams meeting
Minimum typing speed of 35 words per minute at 95% accuracy
Role Description:
This is an elevated Tier 1 Service Desk role that is 95% phone support for internal and external customers.
The technician troubleshoots, resolves, documents, and escalates tickets as necessary.
Excellent communication and customer service skills are a must.
The primary function of this position is to resolve and/or manage issues over the phone or via remote tools.
Preferred Education: A+ Certification and Network + Certification or demonstrated equivalent.
Role Details:
• Process all inbound telephone calls, emails, and tickets as assigned.
• Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.
• 95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.
• Basic troubleshooting of LAN/WAN issues
• Remote troubleshooting of desktop issues
• Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now)
• Proactive responsiveness to time sensitive issues.
• This is a diverse business process environment that requires independent critical thinking.
• Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.
• Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
• Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.
• Responsible for reporting incident status and system outage notifications to customers, technical staff, and applicable management.
