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Temporary Technical Customer Support Jobs in Washington

vTech Solution

Customer Support

Washington, DC · On-site

Customer Support vTech can help you avoid the daunting task of writing and posting job offers ... Technical Screening: The technical team then prepares a matrix of the particular requirements and ...

Decision Point

Tier 2 Customer Support Lead

Reston, VA · On-site

The Tier 2 Customer Support Lead provides hands-on technical support, leads day-to-day queue management, coordinates with engineering and cybersecurity teams for escalated issues, and ensures Tier 2 ...

SAIC

Customer Support Analyst

Quantico, VA

$80K - $120K/yr

Provides on-site and remote technical support to approved seat service DCSA end users. * Part of a ... Handles customer interactions across multiple communication channels and business lines, with ...

New

SAIC

Customer Support Analyst

Quantico, VA · On-site

$80K - $120K/yr

Provides on-site and remote technical support to approved seat service DCSA end users. * Part of a ... Handles customer interactions across multiple communication channels and business lines, with ...

New

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Technical Customer Operations Support Intern

otelier.io

Bethesda, MD • On-site

Internship

Posted 2 days ago

New

Job description

Description:

Otelier is looking for a detail-oriented and proactive Technical Customer Operations Intern  to support our Technical Customer Operations (TCO) team. This role helps ensure reliable customer support, smooth operational delivery, and effective data monitoring across hotel technology environments. 

Responsibilities 

  • Support the Technical Customer Operations (TCO) team with daily operational tasks, project deliveries, customer support activities, and internal coordination. 
  • Troubleshoot technical issues, investigate root causes, and provide timely, accurate support to customers and internal stakeholders. 
  • Collaborate with Customer Success, Engineering, Product, and other internal teams to resolve customer queries efficiently and improve the overall customer experience. 
  • Perform proactive data management activities, including reviewing data quality, validating customer data, identifying inconsistencies, and supporting corrective actions. 
  • Maintain accurate documentation of technical support cases, resolutions, monitoring findings, and recurring issues. 
  • Ensure adherence to Service Level Agreements (SLAs) while maintaining strong customer relationships and clear communication. 
  • Continuously learn Otelier products, hospitality technology workflows, and support best practices to improve operational processes. 
Requirements:

Requirements 

  • Strong written and verbal communication skills in English, with the ability to document information clearly and interact effectively with customers and internal teams. 
  • Required experience or working knowledge of SQL, including querying, reviewing, and validating data. 
  • Comfortable working in a team-oriented, customer-focused environment. 
  • Highly self-motivated, detail-oriented, analytical, and proactive in identifying and resolving issues. 
  • Capable of prioritizing tasks efficiently in a fast-paced, high-pressure setting. 
  • Currently pursuing a BSc in IT, Computer Science, Information Systems, or a related field from a recognized institution. 
  • Knowledge or experience with MongoDB and Python is a plus. 
  • Willingness to work in a 24x7x365 shift schedule. 

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