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Temporary Technical Customer Support Jobs in Texas

Sync.com, Inc

Technical Customer Support

Dallas, TX · On-site +1

Provide exceptional technical support to customers using our cloud storage and file sharing platform, resolving technical, account, and billing inquiries while communicating complex concepts in a ...

Tier 1 Personnel

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Technical Support Specialist

Houston, TX · On-site

$55K - $60K/yr

Technical Customer Support & Service Technician Location: Houston, TX 77090 Job Type: Full-Time About the Role We are seeking a dependable, detail-oriented Technical Customer Support & Service ...

Veolia

Technical Customer Advisor

Baytown, TX

When needed, consult with Technical Customer Supervisor for support on any of the below. * Own the communication (both internal and external) for all aspects of customer service. * Manage all other ...

Wärtsilä

Customer Support Engineer

Houston, TX · On-site

Provide technical guidance and troubleshooting support to plant operations and maintenance teams ... S.C. 1160(a) or 1255a(1). Individuals with temporary visas such as E, F-1, H-1, H1B, H-2, L, B, J ...

Southwestern Controls

Be Seen First

Customer Support & Technical Sales Representative

Dallas, TX · On-site

$50K - $60K/yr

Provide customer and order support for mechanical distribution products by assisting customers with ... Process return material authorizations (RMAs) and record findings in ERP. * Explain technical ...

Alpha Net

Technical Support/CSR

Austin, TX · On-site

Provide technical support to users for moderately complex computer related technical problems. * Communicate technical issues over the phone to a variety of customers * Answer service desk telephones

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Technical Customer Support

Dallas, TX • On-site, Remote

Sync.com, Inc
See more jobs at Sync.com, Incexternal

Full-time

Posted 19 days ago

Job description

About the company
Sync is Canada's largest cloud storage and document collaboration provider, and a world-leader in cloud content management. Our mission is to make secure file storage, sharing, and collaboration easy for everyone - by providing a safe space for the world to collaborate. We're transforming the way SMBs work together, and we're actively expanding into digital enterprise. We need your help!
By joining Sync you will have an amazing opportunity to help over 2 million businesses and individuals worldwide store important information, share big ideas, and collaborate on game changing projects. You will help define what the future of work looks like. Most importantly you will be part of an incredible team helping to get the world in Sync.
Sync needs you!
Are you the go-to person for your family and friends when they need a technical guru? Do you enjoy collaborating and working in a team to find solutions? Are you proud of your communication skills?
If this sounds like you, Sync.com has an opportunity for you to join Sync's Tier II Technical Support team - fully remote!
Your to-do list:
  • Provide exceptional technical support to customers using our cloud storage and file sharing platform, resolving technical, account, and billing inquiries while communicating complex concepts in a clear, customer-friendly way.
  • Troubleshoot and investigate technical issues using a logical, methodical approach, identifying patterns and delivering effective solutions tailored to each customer's level of technical expertise.
  • Collaborate closely with the development and product teams by reproducing issues, escalating bugs, providing detailed feedback, suggesting potential solutions, and assisting with QA testing and validation of new features and fixes.
  • Develop a strong understanding of Sync's products, systems, internal processes, and escalation workflows to deliver accurate, efficient, and high-quality customer support.

Who you are:
  • Possess a minimum of 4 years of experience in technical support, customer support, or a related technical role.
  • Genuinely passionate about technology, with a strong working knowledge of Windows, Mac OS, Linux, iOS, and Android.
  • Exhibit outstanding written and verbal communication skills, enabling effective communication with clients of varying technical backgrounds.
  • Comfortable troubleshooting technical issues independently and picking up new tools and systems quickly.
  • Showcase flexibility in working evenings, weekends, and holidays to ensure seamless support coverage.
  • Exhibit a proactive attitude, an eagerness to find the best solutions, and a commitment to supporting over 2,000,000 companies of all sizes who rely on our cloud storage and sharing solutions.

Sync.com is an equal opportunity, dedicated to building a diverse and inclusive team. We encourage applications from all qualified candidates and will accommodate applicants' needs throughout the recruitment, assessment, and selection process. If selected to participate in the process, please inform us of the nature of any accommodation(s) that you may require.

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