Temporary Robotics Field Service Engineer Jobs in Carol Stream, IL

This role is part of the North American Support Team for Liqui-Box’s advanced liquid packaging business. The Field Service Engineer works cross-functionally with Sales, Field Support, Product Support, Spare Parts Customer Service, and Engineering to support customers in the field. This position is responsible for proactively troubleshooting and resolving issues with liquid packaging equipment, including installation, commissioning, configuration, rebuilding, preventive maintenance, and training. The role also ensures accurate service documentation and supports ongoing equipment performance and customer satisfaction.

1.Travel to customer sites in US, Canada, and Caribbean islands to install, repair, or perform preventive maintenance on liquid packaging equipment.
   • Travel to customer sites to install, set up, and test complete systems and components of liquid packaging equipment 
   • Commission and deliver bag-in-box machines, ensuring proper functionality and on-time implementation 
   • Evaluate and optimize machine performance to ensure efficient, reliable production 
   • Apply strong technical expertise in electrical, pneumatic, and mechanical systems, including PLCs, to troubleshoot and support equipment at customer sites
2. Provide remote support to customers and peers troubleshooting packaging equipment problems.
   • Provide remote troubleshooting support, guiding customers step-by-step to resolve equipment issues 
   • Analyze packaging equipment performance and recommend corrective maintenance strategies to address and prevent failures 
3. Read and interpret mechanical assembly drawings, bills of materials, electrical schematics, and P&IDs 
   • Evaluate mechanical components to recommend parts and materials that prevent equipment failures 
   • Interpret electrical schematics and symbols to support troubleshooting and maintenance of bag-in-box machines 
4. Create, review, and update service procedures 
   • Develop procedures tailored to customer requirements, recognizing that each application may vary. 
   • Update procedures to reflect changes in customer processes or equipment. 
   • Review production filling lines at customer sites to identify packaging issues, recommend corrective actions, and improve machine efficiency. 
5. Prepare detailed and accurate service call reports to ensure a complete history of service activity at customer locations
   • Prepare service reports following remote and on-site support interactions with customers 
   • Document and track recommendations and action items to ensure completion of all activities and proper follow-up 
   • Develop proposals to improve equipment performance and increase overall machine efficiency 

• Bachelor’s degree or equivalent experience
• 5–7 years of field service experience, ideally in national or international environments
• Experience with aseptic and/or pasteurized packaging equipment and processes
• Working knowledge of Microsoft Office (Word, Excel) and PLC-related software (Rockwell, Omron)

Core Competencies
 • Strong communication skills (verbal and written), with the ability to actively listen and engage effectively with diverse stakeholders
 • Solid business acumen with the ability to navigate complex situations and drive practical solutions
 • Effective collaboration and interpersonal skills, with the ability to work across teams and customer environments
 • Problem-solving mindset with curiosity and creativity, particularly in troubleshooting technical issues
 • Accountability, integrity, and sound judgment in high-pressure or field-based environments
 • Ability to coach, influence, and support others through change and continuous improvement

Technical & Role Requirements
• Experience supporting and troubleshooting complex electro-mechanical food packaging equipment
• Knowledge of PLC systems (e.g., Allen Bradley, Omron) and ability to read engineering drawings, schematics, and wiring diagrams
• Willingness to travel frequently (up to 70%, including international travel) and work flexible hours as needed
• Bilingual (English/Spanish) preferred