Temporary Remote Customer Service Jobs in Vaughan, ON

About the Company Our client is software company. They are looking for a Finance Manager who will be responsible for full ownership of our global e-commerce Marketplace P&L, one of the company’s most important revenue streams. This role sits at the intersection of Finance, Business Intelligence, Customer Success, Merchandising, and Product, translating Marketplace activity into financial insight, strategic forecasting, and operational action.
Strong culture with hybrid working arrangement and flexible vacation policy
Join a strong FP&A team and act as a true finance business partner for the Marketplace portfolio
Own the end-to-end Marketplace P&L (revenue and expenses), driving data analyses for the Marketplace Division with a goal of improving net margin contribution.
performance across key revenue pillars — including promotions, merchandising, pricing, and product enhancements.
Translate high-level revenue and volume targets into actionable, customer-tier-level operating plans that enable clearer execution and performance tracking.
Partner with Accounting to reconcile reporting discrepancies, improve data integrity, and increase confidence in reported numbers.
Deliver Marketplace forecasting materials to support FP&A and Board deliverables.
Drive deep expense and cost driver analysis, identifying efficiency opportunities and optimizing resource allocation to improve Marketplace margin performance.
Own and standardize executive KPI reporting cadences, delivering consistent performance insights to senior leadership and Board stakeholders.
Build and scale the Marketplace analytics foundation — including structured data workflows, documentation standards, data governance, quality controls, and request prioritization — to ensure analytical consistency, scalability, and reduced dependency on ad hoc analysis.
NRR & Existing Customer ARR Forecasting:
Forecast existing customer ARR to support Net Revenue Retention (NRR) targets and provide visibility into renewal and expansion performance.
Integrate Finance data (ARR, customer segmentation) with Marketplace redemption data to close the loop between commercial performance and customer behaviour.
Develop share-of-wallet models to quantify expansion opportunities across customer segments and inform growth strategies.
Track changes in user and member counts for key customers over time, surfacing the impact of organizational changes on Marketplace activity and retention.
Provide financial insight into customer cohort behaviour using Salesforce attributes (industry, tier, start date) to strengthen NRR-related decision-making.
Conduct advanced analysis using statistical methods and predictive modelling to derive actionable insights on redemption volume, margin, and customer behaviour.
Enable mix-rate reporting that isolates the true sources of performance impact across customers, products, and regions.
Drive member balance distribution analysis to improve understanding of redemption potential, breakage risk, and regional behaviour patterns.
Create and maintain dashboards (rebate/commission, promotions, KPI scorecards) for senior leadership review and executive presentations.
Customer Success (CSM) Support & Cross-Functional Partnership:
Present regularly at Customer Success forums to explain Marketplace performance, key drivers, and the financial impact of recent initiatives.
Meet directly with CSM partners to evaluate and refine margin drivers, ensuring alignment between customer actions and financial outcomes.
Create periodic customer target lists to focus CS efforts on the highest-impact growth opportunities.
Partner with Product leadership to shape and prioritize the strategic roadmap, balancing customer experience innovation with initiatives that drive redemption growth and marketplace performance.
Collaborate across the Marketplace Senior Leadership Team to drive operational excellence, improve forecasting and planning rigor, and remove friction across the end-to-end marketplace ecosystem.
Support vendor review materials and scorecards to inform supplier performance discussions.
Ad Hod Analysis & Financial Alignment:
Respond to emerging leadership questions with ad hoc analysis and forecasting to address evolving business needs.
Support cross-departmental analysis initiatives that influence Marketplace performance — including product campaign efficacy, promotional impact, and SWAG initiative evaluation.
Partner with BI and IT to advance the Marketplace data agenda, surface new insights, and improve analytical infrastructure.
Lead efforts to consolidate Marketplace data into structured formats for advanced analysis using tools such as Tableau Pulse and Microsoft Copilot.
holiday redemptions) to enhance forecasting accuracy for float requirements and daily volume swings.
Bachelor’s degree in finance, Business Analytics, Data Science, Statistics, or a related field.
~5+ years of experience in strategic analytics or FP&A within a fast-paced, data-driven environment.
~ Strong background in advanced data analysis, statistical modelling, and predictive forecasting techniques.
~ Proficiency in data visualization tools (Tableau, Power BI) and querying languages (SQL).
~ Advanced Excel skills (macros, arrays, pivots, lookups, conditional logic).
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. For residents of Ontario, Canada: Based on Highspring’s discussions with its Client, Highspring’s understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).
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California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .
Virginia residents may access our state specific policies here .
Residents of all other states may access our policies here .
Canadian residents may access our policies in English here and in French here .
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the individual’s skill sets, experience and training;
office location and other geographic considerations;
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.