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Technology Applications Specialist
Role Overview
We are seeking a Technology Applications Specialist to provide high-level production support for a suite of enterprise business applications. This is not a hardware or desktop support role; instead, you will focus on the health, workflow development, and optimization of software systems that drive our client onboarding and billing operations.
Whether you are an entry-level candidate with a strong technical foundation or an experienced application administrator, we are looking for a methodical problem-solver who can ensure seamless service delivery for high-volume business processes.
Core Responsibilities
• Enterprise Application Support: Provide end-to-end production support for business-critical applications, including order management, billing systems, and workflow automation tools.
• Workflow Development: Develop and maintain digital workflows to support expanding service lines and client requirements.
• Quality Assurance & Testing: Lead User Acceptance Testing (UAT) and QC processes for new client onboarding to ensure system functionality meets rigorous standards.
• Issue Diagnosis: Move beyond basic password resets to diagnose and resolve complex software application issues and data communication errors.
• Stakeholder Collaboration: Partner with internal teams to present new technical concepts and ensure approved processes are implemented and maintained.
• Documentation & Tracking: Maintain accurate records of all activity within enterprise tracking systems and ensure all administrative tasks are completed with high precision.
Candidate Requirements
The Essentials (Must-Haves):
• Application Support Experience: 3-5 years of experience supporting business or enterprise software (Focus is on software/apps, not hardware).
• Troubleshooting Expertise: Proven ability to diagnose and resolve application-level problems and logic errors.
• Workflow Knowledge: Experience supporting business workflows such as order entry, commerce systems, billing, or production control.
• Testing & QA: Hands-on experience with User Acceptance Testing (UAT) or general QA/QC validating system functionality.
• Education: 4-year college degree in a related field or equivalent professional experience.
• Communication: Strong professional image with excellent written and verbal communication skills for client-facing interactions.
Nice to Have (Bonus Skills):
• Scripting: Basic knowledge of PowerShell, Python, JavaScript, or Bash to support automation.
• Ticketing Systems: Familiarity with ServiceNow or similar enterprise ITSM tools.
• Infrastructure Fundamentals: General understanding of Active Directory and networking (connectivity, data communications).
• Industry Specifics: Prior experience with print-on-demand, e-commerce, or production control software. Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
(none specified)
AllSTEM Representative Contact Info
Account Executive:
Perry
Branch Phone:
(909) 244-1777
Location:
Houston, TX