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Job Title: ServiceNow CMDB Specialist
Location: Remote
Employment Type: Temporary(6 Months)
Description
We are seeking a highly skilled and experienced ServiceNow CMDB (Configuration Management Database) Specialist for a temporary 6-month position. The ideal candidate will be responsible for managing, maintaining, and optimizing the CMDB within the ServiceNow platform. This role requires expertise in ServiceNow Discovery, CMDB & CSDM, network fundamentals, operating systems, compute environments, and scripting/programming. The candidate will ensure accurate and reliable configuration data is available to support business operations during this critical project period.
Key Responsibilities:
CMDB Management:
o Implement, configure, and maintain the ServiceNow CMDB to ensure data accuracy and integrity with design guidance and collaboration with the infrastructure operations team and the ServiceNow tool owner.
o Develop and enforce CMDB policies, business rules, standards, and procedures.
o Perform regular audits and reconciliation of CMDB data to ensure compliance with organizational standards.
ServiceNow Discovery:
o Set up discovery schedules, probes, and sensors.
o Suggest and reconcile best-use data sources for discovery.
o Configure and manage mid-servers and credentials in ServiceNow.
o Understand discovery patterns and create new patterns as needed.
CMDB & CSDM:
o Manage CI classes and create relationships within the CMDB.
o Understand the structure of the CMDB and its alignment with the Common Services Data Model (CSDM).
o Suggest and develop automated processes to remove/retire stale CMDB data and relationships.
Network Fundamentals:
o Apply knowledge of IP addresses, protocols, firewalls, and ports to support CMDB and discovery processes.
• Operating Systems & Compute Environments:
o Understand Windows/Linux administration and common services like DNS, DHCP, and Active Directory (AD) and how these services interoperate within the ServiceNow environment.
o Manage service accounts and ensure secure access to systems.
Scripting & Programming:
o Utilize basic scripting knowledge in PowerShell, JavaScript, or Python to automate processes and enhance CMDB functionality.
Stakeholder Collaboration:
o Work closely with IT teams, business units, and external vendors to ensure CMDB supports organizational goals.
o Provide training and guidance to stakeholders on CMDB processes and best practices.
Reporting and Analytics:
o Develop and maintain dashboards and reports to provide insights into CMDB data.
o Monitor CMDB performance and provide recommendations for improvement.
o Configure and maintain the CMDB Health Dashboard.
Required Qualifications:
• Education:
o Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience:
o Minimum 3-5 years of experience working with ServiceNow CMDB.
o Proven experience in ITSM processes, including Incident, Problem, Change, CMDB, and Asset Management.
o Hands-on experience with ServiceNow Discovery, Service Mapping, and integrations.
• Skills:
o ServiceNow Discovery: Setting up schedules, probes, and sensors; mid-server configuration; managing credentials; understanding discovery patterns and creating them.
o ServiceNow CMDB & CSDM: CI classes and creating relationships; understanding the structure of the CMDB and its relation to the Common Services Data Model.
o Network Fundamentals: Understanding of IP addresses, protocols, firewalls, and ports.
o Operating Systems & Compute Environments: Windows/Linux administration; common services like DNS, DHCP, AD; ability to work with service accounts.
o Scripting & Programming: Basic knowledge of scripting in PowerShell, JavaScript, or Python.
o Strong knowledge of ServiceNow platform capabilities and CMDB architecture.
o Excellent analytical and problem-solving skills.
o Strong communication and collaboration skills.
• Certifications:
o ServiceNow Certified System Administrator (CSA) required.
o ServiceNow Certified Implementation Specialist - Data Foundations (DF) preferred.
Preferred Qualifications:
• Experience with ITIL frameworks and processes.
• Familiarity with cloud infrastructure and hybrid environments.
• Knowledge of data governance and compliance standards.
• Knowledge or experience with ManageEngine OpManager, Client SCCM, or other data integration sources.Warm Regards,