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Temporary Front Desk Coordinator

Radio Flyer is always dreaming up FUNomenal new ways to deliver joy to families by introducing new products every year. Radio Flyer is a recognized leader in the toy industry, headquartered in Chicago. From go-karts and scooters to kids' bikes and the Lithium-Ion Tesla Model S for Kids, our Chicago-based team innovates in every product category we enter and we are looking for talented individuals to join our award-winning team! For over a century, Radio Flyer has served as the first set of wheels for generations of kids. We have helped inspire creative play as wagons transformed into rocket ships, race cars and airplanes, transporting children anywhere they imagined. Now, with over a billion Radio Flyer wheels on the road, we have introduced our biggest innovation for all the kids at heart - Flyer is a line of electric bikes and scooters, our first ever product line created for adult riders. Radio Flyer has consistently been recognized as a top workplace nationally and locally. Our team has received numerous awards over the years including Fortune's Best Small & Medium Workplaces, Chicago Innovation Awards, People Magazine's Companies that Care, the Daily Herald's Best Places to Work in Illinois, and Vault Top 50 Intern Programs nationwide. Robert Pasin, Chief Wagon Officer and grandson of company founder Antonio Pasin, was recently recognized as a Top CEO of 2021 on Glassdoor. Radio Flyer is also proud to have been named a top workplace for women, minorities, and LGBTQ+ community members over the years by Crain's, Daily Herald and Vault. At Radio Flyer, we welcome and appreciate all backgrounds, experiences, and perspectives — encouraging everyone to bring their authentic selves to work. We are committed to a culture that embraces feedback, collaboration, and innovation to achieve great results and drive business growth. At Radio Flyer we live by the Little Red Rule, "Every time we touch people's lives, they will feel FUNomenal!"

Opportunity:

The Temporary Front Desk Coordinator will play a key role in the continued growth and success of the company. Working with the entire organization, you will provide amazing customer service by exemplifying the Radio Flyer Values for all internal and external customers.

Specific Responsibilities Include:

• Maintaining the Heritage Area and making a lasting impression on all guests.
• Providing full-range customer service to all internal and external customers/callers/guests via phone, fax, email, mail, and internet and in person.
• Handling large volume of phone calls to route calls and respond to all aspects of customers' and sales representative inquiries or requests (orders, product information/assembly, stock status, pricing, shipping information etc).
• Maintaining the office space and café to ensure supplies are stocked and organized.
• Partnering with the Customer Service team by fielding consumer emails and responding to on-line reviews.

Qualifications:

• Bachelor's degree required.
• Proficient in Microsoft Word, Excel, Outlook
• Possess a Professional Speaking Voice and Excellent Telephone Etiquette. Be an Exceptional Listener with Excellent Verbal and Written Communication skills.
• Must be an Initiative Taker, be Self-Directing and a Team Player.
• Must be an effective problem solver.

Above All, The Individual Must Commit To Our Values:

FUNatical Customer Service

Live With Integrity

Yes I Can

Excellence in Everything

Responsible for Success We are looking for people who live our values and support our vision and mission! Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. We are committed to providing a safe working environment for all employees. As part of our commitment to health and safety, COVID-19 vaccines are required for current employees, as well as all newly hired employees. Radio Flyer will consider accommodations for a disability and religious-based reasons as required by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.