Temporary Mac Support Jobs in Oklahoma (NOW HIRING)

Essential Functions (Responsibilities):

• Respond to emails and ticket requests for service for all office locations 
• Provide systems support for end client systems, including, troubleshooting, diagnosing, resolving, and documenting 
• Create, maintain, and publish relevant support documentation to assist all faculty/staff/students in the resolution of incidents and service requests 
• Actively participate in the ticketing process - review, respond, resolve and communicate
• Accurately record, update and document requests using the IT ticketing system 
• Diagnose and resolve Tier 1 software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications 
• Assist all users with any logged IT-related incident 
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; Escalate incidents to other support teams where necessary 
• Troubleshoot and resolve incidents and upgrade different types of software and hardware as needed, including printers, copiers, and scanners 
• Maintain Service Level Agreements (SLA) for tickets assigned and meet customer satisfaction responses goals 
• Attend internal training as necessary to keep current with the latest technology and internal processes 
• Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels of the organization, providing courteous and professional communication with clients and internal departments 
• Maintain a high level of customer service ensuring all customers are treated professionally, and their issues are handled efficiently
• Undertake other duties not specifically stated from time to time in order to best support the University of Tulsa faculty, staff and students 

The University of Tulsa is a student-centered research university that cultivates interconnected learning experiences to explore complex ideas and create new knowledge in a spirit of free inquiry. Guided by our commitment to service and inclusion, we prepare individuals to make meaningful contributions to our campus, our community, and our world.
The University endeavors to create and nurture an informed and inclusive environment in its workplace and educational programs. Affirmative action and equal employment opportunity are integral parts of the University not just because they are legally mandated, but because we recognize that the present and future strength of the university is based primarily on people and their skills, experience, and potential. The University does not discriminate in access to, or treatment or employment in, its programs and activities on the basis of race, color, age, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, veteran status, disability, genetic information, ancestry, or marital status. The University seeks to recruit, select, and promote students, faculty, and all other employees on the basis of individual merit.

• Currently enrolled as an IT student at The University of Tulsa, demonstrating a strong foundation in IT principles.
• Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely.
• Basic knowledge of hardware and software troubleshooting, with a willingness to learn and adapt to new technologies.
• Ability to lift and move equipment weighing up to 50 lbs, ensuring physical capabilities for the role.
• Strong problem-solving skills, critical thinking, and a proactive approach to resolving technical challenges.
• Proficiency in Microsoft Office Suite and basic computer applications, demonstrating a solid technical foundation.
• Familiarity with IT help desk tools and practices is preferred, enhancing efficiency and effectiveness.
• Excellent time management and organizational skills, ensuring timely response to support requests.
• Ability to work independently and collaboratively, adapting to the dynamic nature of the university environment.
• A positive and service-oriented attitude, committed to providing exceptional customer support.

• Provide first-line technical support and assistance via various channels, including phone, email, and in-person interactions.
• Troubleshoot and resolve a range of hardware and software issues, ensuring timely and effective solutions.
• Assist with the setup, configuration, and maintenance of computer systems, ensuring optimal performance.
• Liaise with IT specialists to escalate complex issues and collaborate on prompt resolutions.
• Maintain accurate records of support requests, documenting solutions for future reference and knowledge sharing.
• Identify opportunities for process improvements and collaborate with the IT team to implement efficient solutions.
• Assist in the preparation and distribution of IT resources, ensuring accessibility and ease of use for all users.
• Conduct basic IT training sessions for new users, fostering a supportive learning environment.
• Maintain excellent communication skills, ensuring a high level of customer satisfaction and professional interactions.
• Perform additional duties as assigned by the IT team leads, adapting to the evolving needs of the university.